Buddy’s Flooring Outlet

Go somewhere and get better quality. Our floor looked beautiful the day we put in in just like the other pictures. Now a month later we have chips and wearing on the edges on some of the panels. We were told the floor was durable in home and some commercial use. Nope. Our daughters sippy cup leaked and yup you guessed it bubbling on the floor edges. Our old floor never did that.

Our clients purchased carpet and installation from Buddy’s after they had water damage in their home. They were so impressed, we have referred Buddy’s many times to our clients. Juan and his sales team treat people with respect, find what the client is looking for, schedule the installation and follow up on the job. The installers are always professional, get the job done quickly, without a mess, and keep the clients happy. Love these guys. Make sure you go to Buddy’s before you purchase or install any flooring.

I got a great deal here for my laminate flooring and other home improvement items from Shane Ellis. He was very interested in making my project go smoothly and super friendly every time we spoke. He was a pleasure to work with and I highly recommend Shane for any flooring needs. I will definitely go to Buddy’s Flooring again because of him.

I am soo happy we shopped around and found Buddies Flooring outlet in Ontario. They had a huge selection of flooring and we found the exact laminate we were looking for. The pricing was the best as well and the customer service we got from Shane was great, he even stayed after the warehouse closed to answer questions and order our floor.
The installers came out and Ronnie and his crew gave great service. They knew what they were doing, paid attention to detail, and the final outcome was better than my wife and I expected.
I will highly recommend them and go back there again.

We got laminate flooring for an awesome price.
On top of that we saved $ 50 with the Unilocal deal
Ricardo Mora, the flooring consultant, was a great help and got us the best deal.
Also, we got the flooring underlayment for $.20/​sqft as opposed to .25 at Home Depot.

Shane visited my house for an estimate and I was charged $ 50 «for gas».I live in Fontana area not far from their warehouse. Anyways, the estimate was sky high. I wanted laminate in a 2800 sq ft house and tiles on 2 bathrooms. Almost $ 22K! very shocked with price. I didn’t ask for hardwood but from the looks of it the estimate was ripped off! NOT recommended at all!

I was so excited to go to the wherehouse because I thought I would be sure to find a huge selection when I tried to match my porcellan tile. I did a little remodeling and it required only 3 more tiles. Going there first, I thought I would find something that matched. NO LUCK and a small selection for what I was looking for. I found the closest tile to my piece and had to pay 60 dollars shipping and buy a whole box of the tile. So I bit the bullet and baught the tile anyway and paid 160.00 for the box including shipping. I was suppose to be phoned when the tile arrived of which I did not get a call so I called them only to find that it had been back ordered and that it would not come in for over a month.
Disappointed that I did not recieve a call letting me know this becasue my contractor was actually waited to start the project until the tile arrived.
The sales guy TIm was really nice but I found the manager very rude and though he acted like he was willing to help HE DID NOT. He actually hung up on me when I called and found out the tile had been back ordered. Obviously I was disappointed and being the customer spending a high dollar for a few poorly matched tiles, he should have been a little more gracious, instead he abruptily hung up the phone. I am thinking are you serious? Now you hang up on me. It took over a week to process my return and then another week for it to reach my account. I will be changing my living room to hardwood floors. I am probably the unlucky needle in the haystack, buy regardless, after the manager felt it appropriate to hang up on me I will never go back. When I called back and wanted to report him to the owner, I was transferred to a phone number that had a message box that was full.
Tim my sales guy was really nice and helpful but the manager could should have at made an ATTEMPT. Would not go back there even though the other sales guys seemed really nice. I found the cost pricey.

We have purchased flooring from here, tile and laminate for our rentals. We looked for nicer stuff than at Home Depot. We are able to get better stuff at a lower price than the big box places. They also have more material in stock, for those larger jobs they also have some premium stuff at good prices but we have not tried this.
Service is a bit hit or miss, my guess is they get a lot of browsers and so are not highly focused on everyone who comes in. Also there are a limited number of sales folks. This can make getting help harder than you want, but the price compensates. Once you get to purchase they are pretty attentive and when you need replacement or etc, they did it quickly and with care.

Robert and Juan were so helpful with suggestions and pricing. The installation was quick and the guys were pleasant and so polite. I will definitely refer Buddy’s to all my family and friends. Many thanks!

Very good place I ever seen before

Great experience!!! Awesome price, huge selection and excellent customer service!!! Ask for Shane Ellis!!! Thank you!

I brought in a plank of wood (that I bought from another store) to see if they have t molding that would match or close to it. I didn’t even get to go past the front counter. The guy took a quick glance at the wood I brought in and straight up said they don’t have anything to match it because it’s not their wood. He said they dot carry any t molding in stock at all. They order it when people buy their wood FROM THERE.
Yeah, I understand I didn’t buy the wood here. But I look back and see a wall full of what looked like t molding and quarter rounds. You can’t even show me those?
Oh well… Taking my money somewhere else…

2 stars because the guys were nice but my goodness very pricey for everything! Generic tile for $ 4 – 5 & $ 6+ for «imported». Do yourself a favor & check out Floor & Décor in norco if you want the same stuff or go to Hailo on Arrow in Rancho Cucamonga for quality at a fantastic price.

Great experience. Unilocal coupon saved us a lot of money. Customer service was great! Prices were also good. We’ve looked all over for tile prices and couldn’t beat the deal (again the coupon totally helped so definitely use it!) so we bought and took home same day :)

Ricardo was very helpful and was very attentive with us as his customers. He went out of his way to meet our needs and helped us to stay within our budget. Buddy’s flooring had the best selection of wood floors around. Would recommend to friends.

This location offers a huge selection in flooring especially laminate wood floors at great prices. What made me visit was the selection and I was not disappointed. The staff was nice and pleasant and answered all my questions, especially Juan was very attentive and offered us great customer service. I would say that the large selection and approachable staff is definitely worth the trip. I will for sure be back for my next flooring need.

Do NOT buy the piano finish crystal collection laminate flooring for 1.20 something a sq ft! I put 4 thousand square feet of it in my home and it is soooo sensitive to water it’s awful. Just less than an hour worth of drops damaged the floor and it bubbles up. With it being piano finish the damage looks obvious

Very disappointed, to say the least. Bottom line: DON’T shop here. Their «fair prices» are conveniently created to rip you off, and customer service is awful, rude, and cocky.
Was originally quoted $ 3.50sf for a floor tile from our sales rep who a month later no longer worked there (I’d flee this unethical place too!). When we came to purchase, our new rep, Diana, re-​quoted us over $ 5 sf, and pretty high numbers for install and demo (I work as an interior designer and am helping my parents with their project). After my Dad called to tell Diana he could do the demo to remove that cost, and is there any way to get the price closer to a $ 5k total, she miraculously came up with a qt that was EXACTLY $ 5k, sans tax, and the tile price also came down to $ 4.89sf.
When I contacted her to tell her our original quote (from only a month prior) was $ 3.50 sf I was told «Sorry, this is the price.»
I contacted the manufacturer directly, got in touch with their recommended retailer, and what do you know? Was quoted the $ 3.50 FAIR price. Clearly realizing Buddy’s was ripping us off, I gave them a last chance.
I contacted Diana first, explaining the above. Was rudely told that the price wouldn’t budge. Then spoke to the manager, Juan, and explained the same in the kindest way possible at this point, asking wanted to know (A) why the price had changed, and; (B) what the actual best price was that they could do. He pretended to help, only to leave a very rude voicemail that, «Sorry, this price that Diana quoted is Buddy’s fair price.»
Bottom line: don’t shop here. Custom service is awful, and their «fair prices» are conveniently created to rip you off.

This place has a huge selection of tile, laminate, rugs and all types of flooring, the sales staff who helped me was very nice. Although, I can only give this place 2 stars for the fact almost all the tile was special-​order only and the prices were INSANE expensive. I’ve been on a flooring hunt for quite awhile now and have visited dozens of flooring stores around Inland Empire during my complete home remodeling project. Buddy’s Flooring had many of the same exact tiles I have seen at several other stores, but priced as much as 4 times higher. The selection here is amazing, if you have deep pockets then visit here, if you’re looking for value then look somewhere else!

BAD customer service! Although Buddy’s has a decent selection I will not be spending my money there. The salesman seemed less than eager to help over the phone the next day with specifics. See Buddy’s Offers a price match with competitors’ with «a written quote» BTW Buddy’s themselves will not give you a «written quote» …hmm sounded to me like you have to jump through hoops to get a price match THAT THEY offer. When I asked if a simple computer printout will do, I was told no. With so many places to do business with, these days. Buddy’s does not deserve my $ 1200– $ 1400 business. I’d rather give it to a company that appreciates me & my money.
Juan you disappointed a customer! No doubt about that.
Try Lumber Liquidators, if your looking for great customer service!