Blue Haven Pools

Wow… this company came out over a week ago and we are still waiting for a bid, quote, 3D rendering… whatever. I cannot even get a hold of anyone at the Ontario office. 3pm on a Wed and all the calls bounce from voice mail to full voice mails that won’t accept messages.
Not starting out on a good foot here… not sure if we want to invest in this company to build a pool of our dreams.

Unfortunately I can’t even give this company one star, but was prompted to give one to write my review.
The sales person from the San Diego sales office was wonderful and we were hopeful we made the right decision. We were not aware that the job would be done by the Ontario office rather than the San Diego one since we live right on the border of their jurisdiction.
Nothing but problems from the beginning and we are still dealing with issues and now have to deal with a water leak that has to be detected and fixed.
Here in short the problems we had:
1. Spa seat was put in as a horse shoe instead of all around. Got fixed only after several complaints.
2. Special spa jets (we paid extra $$) were not put in and we are still waiting for a response.
3. Didn’t pass one inspection due to company not putting putty behind the lights.
4. Plaster company dumped all their debris on sprinkler pipes that were exposed and dumped all of their trash in the far back of our yard. We had to complain several times for it to be picked up.
5. The site supervisor (what a joke) only showed up once and was never in contact with us about the progress or any issues. We had to hunt him down and leave several
messages via phone or email.
6. The office never answers the phone. We had/​have to send emails instead.
7. The spa seat wasn’t round but crooked and had to be fixed.
8. The temporary fence was left in out front yard for several weeks and was finally picked up only after I threatened to dispose of it.
9. The wall was build up again but not the way it was before and initially they brought the wrong bricks even though we had sent the before pictures. It took quite a while for them to get it semi right. The drain in the wall was put in way to high and if I would not have been there to catch it, it would have been taken down again and do it all over again.
10. There was a spot by the skimmer were they didn’t put in grout which caused water to splash and wet the concrete.
11. The fill line was sticking out and they only cut it flush (not very pretty) after we complained.
12. The water valve is leaking.
13. Pool leaks water somewhere about 2 inches in four days.
These are just the high lights of my disappointment with this company. Like I said before we are not done dealing with them yet. I am a very patient and generally kind person but this company pushed me to the limit. What a nightmare.
Those lucky people with positive reviews…
Wish I could be one of them!

We are beyond happy with our decision to use Blue Haven to build our dream backyard. We had them build our pool, retaining wall, a 25 ft seating area with a Firepit and a 3 level deck. They were a pleasure to work with, very professional and reliable. They completed the project on time and it’s everything we wanted and more. Thank you Blue Haven!

This Company is Terrible they installed my pool and deck. My plaster looks 50 years old all the contractors were mad at them for slow or non payment so they did TERRIBLE work, my spas edge has a terrible crack that looks like it could give away any day my pool lights have NEVER WORKED PROPERLY I asked for a back wash valve that I never got, they made my steps out of pool coping so now my guest trip every time we have a function at our home. They have changed hands so many times. Nothing that they sold us works the whole smart thing concept was the dumbest thing ever! Hey Blue Haven how about manning up admitting your wrong and fixing all my pool problems that you left me with? my kids have never been able to swim at night! It’s too dark because your fiber optic lights are CRAP!

This company knows there stuff. So respectful and totally helpful with the pool layout. This company rocks can’t wait for the in laws to get there pool done

Idk what the two bad reviews on here are talking about. This company rocks!!! They got everything done beginning to end super fast! All the crews were super respectful and professional. I would recommend this company to friends and family over and over again! Awesome company!!!

This company built an outstanding pool at my daughter’s house in fontana! I never heard her upset she was very happy with there service! Especially cause I know pool construction can be alot of work!

Building anything in your homes is a BIG deal. I looked at 3 places for a bid. Blue Haven Pools returned my phone call ASAP and got me a bid the same week! They were amazing with the city which is no easy thing sometimes and everything was done in a timely manner. They were referred to me by a friend and I am so grateful for everything! Thank you Blue Haven Pools.

I absolutely have had no problems with this pool
Company! This is our second pool being built in our new home and everything from customer service to labor in the yard went great! They were really good about there timeline also! We started production and ended within 7 weeks! We had a 40 ft pool built, fire pit and detached patio! Thanks again for exceeding our expectations!

I had a pool and patio deck built and installed by blue haven and couldn’t be more upset. The time frame from which i was never even notified of is probably 8 — 9 months overdue. We’re passing the year mark on this job and i laugh every time i think about it. The owner Ron Grijalva won’t answer calls. His secretary is the buffer between him and the complaints. He must be oh so busy. What a joke.
Avoid Blue Haven at all costs. Patio deck just failed inspection as well. Pool is acceptable. We were a referral from what was supposed to be a good friend of his, but even then, the American contractor is still an untrustworthy shyster.

I got a call the same day BUT Rodney, the pool designer wanted to make sure I had money to buy a pool and since I asked for both the FREE quote and magazine he started to qualify me on the phone. Since I’m living in an apartment while my house is being built he asked where I would put a pool. Then he wanted to know how much equity I had in a new house. Then he explained that before he would come out, and possibly WASTE his GAS and TIME — he wanted me to call his BANK! But he said he wasn’t trying to qualify me! I told him that all things being equal, I do buisness with people I like and I didn’t like him — good night (click! — the sound of me hanging up). DON’T DO BUSINESS WITH THIS COMPANY OR YOU WILL BE SORRY.