AT&T

Jose was very helpful and provided me with excellent customer service! He helped me to cut down my bill so that my upgrade and new iPad would basically be free. He was very personable, accommodating, and friendly! I’d highly recommend this location!

One of those places that I hope burns to the ground. All of the previous reviews are TRUE– they take 30 minutes to call ONE person, worse than the flipping DMV. Meanwhile I look around at the workers and they’re either sitting in a table having personal conversation for hours or eating McDonalds. Then there’s a group of 3 female representatives sitting in one table doing nothing. Crazy, I thought that such a large company as ATT would have more professionalism LOL. This place is just crawling with high school failures taking their sweet time to service anyone. Truly disgusting.

Not sure if it is a result of poor service or stupid customers but no one should wait an hour (1^st on list) to get a phone. We were told 10 minutes. Customers walk in and after 10 minutes of standing around confused, they ask if there is a sign or number to pull. Why doesn’t someone greet people as they walk in? Service here stinks. Go to Verizon or Sprint. They like their customers better. Poor representation on 10−9−15 at 630.

I would give this place zero stars if it allows me. Unfortunately I am forced to give one star because Unilocal would not let me save without any stars.
There is at least a 2 hours wait every single time I come here. I was told the wait is 20 mins. That’s 6 20 mins ago. There are 3 people helping 3 customers. There are 11 more waiting in line. 3 walked out after 30 mins.
Go give your money to someone who wants your business more. This will be my last time coming here.

If I could give a zero I would. So I have been with Att for 15yrs. Never had a issue that was not resolved until today at this store. I was told that I had to pay $ 25 for a SIM card because «it’s their new policy» huh. Never had to pay before and I called corporate 10 min later and low and behold they sending me a SIM card at no charge and they advised its not normal to charge. So who do I believe? The local store trying to make a extra buck on a slow day or corporate? Well I would not recommend this location unless you have cash to burn.

THE REVIEW: The people who work here are VERY patient with their customers when it comes to explaining things. Definitely 4-​star quality service.
THE RATING: I fully recommend this place to everyone.

A minus if I can rate this store. Employe name Debra B helped us with our contract renewal in a rush she told us I have to go for my lunch. Wooow if you need to go for lunch let somebody else take over. Secondly because she was in a rush she never mention about activation fee for the new «Free» tablet. Soooooooo I called the store 2 weeks later about the activation fee that we are not aware of looking for Debra B as she was the one who helped us but she wasn’t on the schedule so the said we will leave her a notes to have her call you tick tick tick tick 3 days later no phone call from anybody soooooooo I made another phone call this time I spoke to Michael (Store Manager) explained my self about the situation and he said he will make a note on the account and the fee should be waive. But he never waived the fee so employee and the Manager at this store is NOT PROFESSIONAL and not very honest people in my opinion

Came in to get help setting up my new phone and Mario was nice and very helpful. He knows his stuff and he knew what he was doing! Thank you Mario ;) Oh by the way, he also sold me my IPhone 6 Plus and have been very happy with it! Thanks again and hope I will see you smile again ;)

This location used to be excellent. My intent is not to discredit it’s current employees but I noticed since several employees moved to the Victoria Gardens location in Rancho Cucamonga, the level of customer service here has dwendelled. I had to visit this location 3 times to resolve my issue. The first time I waited 30 minutes. When I saw there were 5 other customers ahead of me and discovered 1 customer had already been waiting an hour, I left. I returned a week later to see if the wait would he shorter. I waited 2 hours and still had 3 people ahead of me. I stopped one employee and told her I simply wanted to know if I could exchange my device. She told me yes and to have a seat. I watched an employee spend an hour trying to convince a family to get a service they did not want. It took an hour for the employee to realize that no matter what deal they threw out, the family was not interested. I left and returned when I got back in town. Upon returning, there were 2 people ahead of me and the employee advised me that there would be a 20 to 30 minute wait. I asked if I could place my name on the list and come back. He stated yes. When I returned 30 minutes later, my name was no longer on the list and the employee advised me that, because I had left, they moved to the next group of customers. I would have to be placed at the bottom of the list. I waited 30 more minutes only to find out I could not change my device at the location. What a waste of time for a simple question.

Mario and Michael were both instrumental in helping my girlfriend and I get new phones and plans. They made sure to apply my company’s discount to my plan, and both individuals have impeccable personalities and service levels. Thank you!

I went in with my mom today and got helped by Nasha. We absolutely loved her customer service and she was so helpful and knowledgeable with the product and knew exactly how to help us with what we went in for. If Nasha is working I recommend going with her. Thanks again Nasha!

I’ve been with At&t for about five years now and it’s always been a challenge for me to upgrade all my phones. Maybe that’s one of the reasons why I just couldn’t let go of my iPhone 4s. Always dealing with customer service over the phone never in-​store. Well it was time to try the 6 and I was so happy and glad that I had the chance to work with Leslie Sandoval, one of the Retail Sale Consultant. She was a Trooper to the fullest! She was extremely helpful, knowledgeable on her stuff and yes very patient. I think that’s key for me. She made me feel welcome and wanting to go back. Thank you Leslie for going out of your way and dealing with me. I will definitely recommend you to all my friends and family. Thanks again…

I just stopped by this location to ask a quick question for my iPad. I walked in at 4pm and made eye contact with one person as she helped the guy that walked in just before me. I walked around the store a little then sat down at the table. As I wait at a table for service I notice a sales lady walk onto the sales floor (the table I’m sitting at is directly in front of that door) I made eye contact and smiled as she walked by and asked other people if they were being helped, after learning someone else has assisted them she helps a customer who just walks in. Although I made eye contact with associates I’m sure other guests would not feel happy with being in a store without any service in a store based on customer service I left just before 4:15pm with not a word said to me.

I’ve been to this store 3 times in the last three weeks and each time everyone of the service reps were fantastic. Andretti, Leslie, and the manager James all were polite, efficient, and extremely helpful. My mom asked a lot of questions each time and they were all very patient. I on the other hand was ready to go because I was hungry. Leslie even stayed on to finish helping us when she was scheduled off and also hungry. Bless her. Today James took in my mom’s iPhone 4s for a fabulous trade in value and assisted her in using the credit to purchase some great accessories for her iphone6. We both appreciated the personal attention. Thanks team!

The associate (Aurie) who helped me was great, the managers sucked. I was having trouble with the trade-​in reward card I received, and the managers just stood there, they were no help at all. Aurie called their customer service and didn’t give up until my issue was resolved. The Female manager was so unprofessional and the Male manager was useless. Didn’t even offer to help, was there for 2 hours. Five stars for Aurie, –5 for the managers.

I have been an AT&T customer for 14 years. I went through all the mergers from Pacific Bell to Cingular etc. I have been doing business at this store for about the last 5 years or so and the service has been okay but this last time was horrible! I was assisted Mario who sold me on adding an ipad to my plan, he didn’t link up my accounts correctly so I was charged for two plans! I called customer service and the rep fixed and told me to go into the store to have my fees revised. I have now been to the store 4 times (today will be the 5^th time) and no one can correct it! The last time I went in the Store Manager Michael and Assistant Manger Susan Sarabia were talking to each other about me and sending me messages through a floor rep. I finally went to the counter where they were and neither one of them even made eye contact with me. The assistant manager said my account would be credit $ 230.00 by July 7^th here it is July 8^th and nothing. I am happy as an AT&T customer but this store is a joke!

I have been coming here for a while now, and this time was the best. I had a rep help my husband i upgrade our phones. Her name is (Connie) by far the best customer service experience ever. We even bought her coffee. Didn’t wait too long store was slow. Everyone seemed helpful. Her and another rep (maggaly) both teamed up to solve my husbands issue .he couldn’t sent out texts. We even purchased ipad on the payment plan thing. I would defiantly recommend Connie ask for her. Very charismatic, knowledgable, and cares about her job.

Wow. Y’know, when you see several one star reviews, its hard to believe a place could be THAT bad, however, the AT&T store in Ontario lives up to its reputation. The two employees on the floor were courteous and helpful, as was the young lady who I had spoken to two days before. But the good ends there.
So, I placed an order for a few items online and selected the pickup in store option and when I contacted the store, they informed me that they would not be able to fill my complete order, but only 25% of it, as they had no more in stock. Understanding that glitches in the system occur, I overlooked it, and agreed to take what I could. A few moments later, I was informed that none of my order would be able to be filled, because my item was sold to another customer. Great. So the young lady informs me that she’ll call around to other stores and see what she can do for me. A couple hours later, I receive a call informing me that they will indeed be able to fill my order. Wonderful!
A day later, I go to pickup my order, and after it was fished out of the backroom, the rep assisting me rang me up, giving me a total 33% more than I was told online. When I brought that to her attention, she went to ask her manager, Chang (that’s what it sounded like she said), and came back to let me know that they could not honor the discount I had received online since the accessories were already discounted. Not wanting to make a scene, I paid, and got out.
This place sucks, by no fault of the customer reps, but rather the management.

Only giving them 1 star because it’s XMAS. The staff is super slow, chit chatting about personal conversations with the customers, and man power not being used wisely. 3 employees standing in front of the store with IPads just greeting as you walk in?
After waiting for 30 min, Greg was awesome and helped me get a new phone.
Changed to 2 stars.

Helpful on premises staff but their telephone customer service leaves a lot to be desired. Each store is a franchise and does not have or sell U-​verse equipment in the store. However, the phone staff seemed not to know this minor detail. So after going to 3 stores, the Grove store help me contact customer service to have the unit I needed delivered.
Well we will see if it arrives on time and hopely it will be easy to install because service calls are $ 99 on top of the equipment price. Wow! what happened to old fashion customer service and it being included in the price.