Arrow Towing

I am going to give this company 5 stars in hopes they contact me. I live in Rancho Cucamonga, and they have the contract for where I live. I would gladly open the gate to allow them to make as much money as they want. There are about 100 cars that are in violation. Plus, if they brought the police to monitor the gates when the hooks got here, everyone could clean up. The only people who bitch about being towed are people who knew they were in the wrong before their car ever went on a hook. But if they don’t want the contract, I know of a company that does, lol

This company is run a bunch of low life, miserable and immoral imbeciles. These people look like trash. They towed my car and after explaining to them I cannot come pick it up that day, the guy on the phone gets loud with me and gives me attitude. 1.) Not professional what so ever. They say they close after 5 pm and on the weekends, then why give people the option to come pick up their cars if it’s closed for a higher price??? 2.) Clearly this company is deceitful. I came to pick up my car during their «operating hours» and they charged me an additional $ 160, WITHOUT INFORMING ME OF THEIR BS FEE OF KEEPING IT OVERNIGHT. Is it not their job to tell me that when I am trying to come after the weekend to pick it up? 3.) Beware of this place, they will snatched your money from you. I am just a poor college student, barely getting by and what they did is absolutely unethical.

They towed my boyfriend’s car because we parked in front of our OWN garage!!! And it’s only ten minutes! I called in on a phone number 9 093 945 888. This dude is crazy. He gives me HORRIBLE ATTITUDE AND PISSED ME OFF. I discussed with him why he towed the car and asking for the address. THIS GUY CUSSED AT ME AND HANGUP THE PHONE WITHOUT TELLING ME ADDRESS. Because I told him Nissan GTR is too Low cannot be tow! Shitt this place. Never come around a place ghetto like this. HORRIBLE HORRIBLE HORRIBLE !!! How can I report this place and report this man!!! Pissed me off

Horrible business, I inquired about a random car parked illegally a few days ago and asked for them to come look at it. All they asked me for was what street it was on, didn’t take down any information and said they will be there in 35 mins. THEY NEVER CAME. I would give this place 0 stars if I could.

These people make a «living» taking advantage of others. Last night I got a call from my daughter who said her car was towed from a driveway at a friends condo at «La Paloma Town Homes» in Rancho Cucamonga. Her car was parked in their driveway, not in a fire lane as the tow company stated. A neighbor who witnessed the tow, said the the tow company driver took a picture from inside her friend’s garage, making it appear that her car was parked illegally. If it wasn’t for the neighbor witnessing the tow my daughter would have thought her car was stolen. They left no notification. They also threatened the neighbor when he advised that they were wrong to tow the vehicle as it was not illegally parked. They told him it was a «Federal Offense» to block a tow. They would not release the car to my daughter with her friend present this morning, they made the friend walk away before they would bring the car out; they would not accept a check in payment of the tow fees: they had different tow charges depending on when she wanted to pick up her car (last night or this morning); there is no proper signage at the townhouse complex and bottom line, the car was parked in a private driveway. This company and all that work there should be ashamed of themselves. Can they not make a good living doing a good days hard work, obviously not. To lie, threaten, cheat the system and break the law themselves is beyond comprehension.

These guys are a bunch of crazy @$$ crooks and hoodlums. Our home is located in a quiet cul de sac in Chino Hills where our neighbors park their cars all the time in front of their own driveways. The people on our street are considerate of others and do not mind having several cars on the street when someone is having a party and such. Today, a Sunday afternoon, Arrow towed our vehicle that was temporarily parked in front of our driveway. It was there because we were cleaning the oil spill on our driveway after our lovely HOA threatened to charge us $ 50/​month until it’s completely gone. So this towing company claims that the street in front of our house is a firelane when it’s clearly not. They’re sneaky and clearly out to make extra hundred bucks for towing vehicles on weekends so that they can charge you an extra $ 100 for claiming your car during «after hours». As if you have a choice?! How do you go to work on Monday without a car? They didn’t even bother to ring the doorbell to let us know of their intention. This company is made up of inconsiderate people – if you can even call them that. An earlier review said that they are pirates and I couldn’t agree more!!! Michelle who took our money was not helpful at all. We asked for proof that our parking was a violation but none was provided, she just kept yelling that we don’t own the street and it’s illegal. So today we just got robbed $ 345. Watch your backs Chino Hills peeps!!! If you see this towing truck in your neighborhood, be kind and warn your innocent neighbors that they are on the prowl to make some bucks!!!
***UPDATE: Filed a complaint with BBB and we received a call from their office the following day with an apology and offer of refund. ***

They towed my car because I was visiting a friend and didn’t have a parking permit.
We got to the apartment around 11:30 and by 12:09 they had it towed. If you need a speedy tow these are the guys to call.
When I went to pick up my car the next morning around 10:30 they were not nice. Customer service on the paying end wasn’t great, but if you need a car moved fast, this is who to call.
The location is hard to reach and confusing. It’s a shady area so bring some muscle and lock your doors.

These are the worst human beings you can find alive. They will charge you the hefty rates they worked out with the city police departments even though the reason of the tow has nothing to do with neither the police or the city. During the weekends they simply charge you an additional $ 100 for weekend pick up, because f u and what are you going to do about it? The rates they are charging is absolutely absurd and insane. These people are licensed pirates. They are worse than the Somalians. The lazy board of the HOA simply contracts them to f with the residents. How do you know? Look at the ugly free parking permits they got you that says Arrow Towing LLC covered in blood red that greets to every single resident saying «hello I’m here to jack your car when you’re not watching, and you’re going to pay me with arms and legs to get it back!»
EDIT:On a second thought, I’m not sure if it’s safe to leave an honest negative review because they have your info down as you pick up your car and it’s not hard for them to track you down and screw with you. But I’m going to leave it anyway. I would not have problem if their rates are reasonable. If one making near minimum wage cannot afford the fees with a week of pay, something is really evil about the way they set their rates.

charged me $ 100 for a «drop fee» for putting my car on a tow. I was parked in front of my own garage for 20 min since I needed to move some heavy things to the outside and even though my front door of the house was open, they did not ring the bell to warn me. Tow companies are wonderful in helping, but this is clearly an incident of them wanting to rip someone off just to make a quick buck.