Bronsky Orthodontics P C

I’ve been waiting for a call back from this office to answer a question for over a month. I was told Bronsky would likely take my insurance as a down payment on braces for my daughter, and wanted this confirmed. No call back until yesterday. Lady on the phone said Bronsky doesn’t take insurance as down payment. Not sure why I was told otherwise. Unprofessional office.

Was on vacation in Cooperstown when my son’s Herbst appliance broke a wire off leaving a sharp end while in the middle of a baseball game at CDP. I called Dr Bronsky’s office to see if they could see him and estimate repairs. They flat refused to see or schedule him. Not at all helpful, borderline rude. I later contacted Dr Kraut’s office and the asst saw him immediately, but did not have the right tools to effect repairs, but gave us some dental wax as a temporary fix. Later, Dr Caruso’s office did see him the next AM and ground down the sharp end and inspected the appliance. Neither office charged us for the effort and were friendly, cheery, and nice to my kid the whole time.
Decide for yourself — who do you want to pay $ 5000 for braces to? Which office is going to schedule you in when there’s a problem with your braces?
The choice is yours — I am just reciting our experience with all 3 offices.