Zales Jewelers

I just had a terrible experience at Zales Jewelers in Lincoln Nebraska at the Gateway Mall location. Three years ago I bought my wife an engagement ring and wedding band from Zales. For our anniversary I wanted to buy another wedding band of the exact same ring so we could attach it to the other side of the ring. I went to Zales and spoke with a woman by the name of Juliette. She told me that she would have to ask Corporate Zales to see if she could split up the set. I gave her my email address and told her email me the price if she could split the set and I told her specifically DO NOT CALL my phone because it would ruin the surprise. Five to Six days later I heard absolutely no response from her. I emailed and called corporate Zales to find out why she was not getting back to me. Two days later Julliette called my phone not once but twice and ruined the surprise. The woman from Zales left me a message and told me she could split up the set and the price would be five hundred and forty one dollars. I was very upset that she had blown me off for a week and upset that she had ruined the surprise. The next day I decided to go ahead and go to Zales and purchase the ring. I talked to a different woman and told her I wanted to buy the ring and she informed me that Julliette told me the wrong price and instead it would cost me one thousand eight hundred dollars. I am very upset that this woman messed up, not once, not twice, but three times. I do believe that all of her mistakes are do to terrible upper management, lack of training, and complete stupidity on her part. If you want to have a good shopping experience, wedding or anniversary I suggest you go to a different place in the mall to purchase any Jewelry items for your loved ones.