U-Haul Moving & Storage at West Maple St

Great place to go and rent moving vehicles! Also inexpensive and also the customer service is top notch. The general manager knows exactly the right answers to all your questions. The girl we had helping us afterwards showed us storage spaces to rent and was very polite. I was really impressed on how they handle busy and treat their customers. Thanks again

This was an absolutely horrible experience. My vehicle’s engine died while I was traveling around 70 mph on the highway. I tried 6 times to reach the rental branch and kept getting sent to other places. I eventually got the vehicle running again with the check engine light on. At one point I stopped and had a uhaul affiliated mechanic come out and he said he couldn’t find anything wrong. They would not let me drop the vehicle off, they would not let me switch out. I was forced to drive the faulty vehicle another 180 miles or so. I didn’t feel safe at all the entire time. No one has contacted me about rectifying this situation. No one has offered me a discount. Frankly, no one has even apologized. This was absurdly bad costumer service combined with dangerous business practice.

DO NOT HAVE YOUR HITCH INSTALLED HERE. RUN AWAY
I had a hitch installed on my Jeep Grand Cherokee, Price i thought was right. As soon as i picked it up and pulled out of the lot onto maple every electronic on it died. Died, No windows, lights, dash anything. I immediately turned around and went right back in. What happened after this is amazing… the manager came out looked at it and said and I quote «How do I know you didnt pull over down the road and do something to it yoruself» End quote. Are you serious? A big argument insued with him walking away from me. I brought it to the dealership and the dealership found they installed the wiring into the wrong spots and ended up frying out the optical relays in the vehicle. $ 3900 dollars and 2 days of rewiring. I brought this report back to them and the manager still refused to do anything saying I cant prove anything and that it could have been me who did it on purpose? Long story short I ended up finding their insurance company and filed a claim. The insurance claim agent was great. Apologized and said they have this issue very often with uhaul and jeep’s and they wrote a check immediately to the dealership.
I thought about calling a news station after this. This has to be one of the worst companies I have dealt with in my life!!!

These guys went out of their way to help me hook up the vehicle trailer, fix the hitch pin, repair the electrical hookup & give me a great deal for it all! HIGHLY RECOMMEND!!!