Terryl’s Flower Garden

I work at Nina’s Flowers in Elk Grove, CA. A couple came in today (the Day before 4^th of July weekend) and we’re desperate to get flowers sent for their Aunt’s Memorial Service being held on Sunday at a local Funeral Home in Omaha, NE. Knowing this might be next to impossible, decided to give this flower shop a call… Sheryl answered the phone, I explained the couple’s request & asked if there was ANY WAY possible they could accomidate. She quickly talked to the owner & they agreed to take the time out of their weekend to make & get something over for the viewing Sunday afternoon!!! AWESOME customer service in our book!!! THANK YOU, THANK YOU!!!

I had to purchase a memorial flower boquet when a friend was having a service for a dead cat. I went in there and they were super helpful and nice. The arrangement was beautiful and my friend loved it! I would come back here anytime.

WONDERFUL EXPERIENCE!
The flowers were beautiful but I was even more impressed with the customer service by the ladies. Called with 15 minutes left before they closed, needing to pick up a last minute arrangement, without hesitation they promised to stick around and put something together for me and wait until I showed up, which was going to be after closing time. Will definitely be back as a return customer, both ladies in the store were very personable and helped come up with the best arrangement possible for my arrangement. I typically only review things on Unilocal or Google if they were really good or really bad, this was definitely a very good one!

DO NOT BELIEVE THE NEGATIVE REVIEWS!!!
I had the most pleasant experience with this business. I had a family member pass and needed some flowers to be delivered as soon as possible. I have never been to Omaha and have no knowledge of what business to go to to have flowers delivered. I did a Google search and found this AMAZING PLACE! I also looked an Unilocal and saw that there were negative reviews so I decided to give them a shot. FINAL OUTCOME, I wish people in Georgia had customer service skills like what I experienced today. The nice lady that helped me helped me pick out the best set of flowers to send to my family members and was very patient with me when I was coming up with different sympathy expressions to send with the flowers. Her tone was very pleasant and she made me feel like she was genuinely concerned about issue which was picking out the right set of flowers. It is EXTREMELY RARE, that you find a business that offer the exceptional customer service that I have experienced today. Do not let these bad reviews deter you from having an Amazing experience. All you have to do I just call them and I’m sure you will be captured by just how they answer the phone.

Received wrong order, card attached to flowers belongs to a different person and a totally different address. Delivered @ 5:30pm called their phone # no one answered they close @ 5:00. Left a message. This should never happen for a simple reason, how can you not notice the address on the flowers is not the address you are delivering to? just be aware this happened to me. I am sure the other person got my flowers!!!

Absolutely do not purchase from Terryl’s. I live out of state and chose this business due to its proximity to the hospital where I was having the flowers delivered.
Terrible. I’m not picky and have never taken the time for a Unilocal review, but here goes:
1) I explicitly picked an arrangement asked for no carnations. The worker said no problem. The arrangement was full of them. Very few of the nicer flowers. Shady.
2) The picture was NOTHING like online. Very small and sparse.
3) The flowers were not delivered on the right day. Their «vans broke down» and so delivery was delayed by a day, with no call or notice to me.
4) I called to complain — to hopefully rectify the situation and maybe make right somehow. I was told the owner would call me back. Never got a call back.
My friend who had the worst surgery of her life and got crappy carnations is surely happy we though of her, but the product was definitely not quality and the service was just plain bad.

Never buying from these guys again. Placed an order for valentines day. The item did not get delivered until 3 days past the original date. If you cant commit to a date why make the promise?

I desperately needed a same day Saturday delivery and did a web search and found Terryl’s. Called and Paula was unbelievably accommodating, even though they were technically closed for the day! She checked to make sure she had all of the flowers for the bouquet I requested, and promised me that she would have it delivered by this afternoon. Wonderful service, thanks!

I agree, I wish there was an option to give NEGATIVE stars. This place is a complete rip-​off and the staff is extremely unprofessional.
After spending extra to receive the «premium» bouquet, pictured on the site with half a dozen roses and at least eight lilies, the end-​product was a sorry-​looking bouquet that looked it came from the supermarket. I take that back, I have seen way better flower arrangements at Hy-​Vee. There were three roses and two lilies, and it looked sadder and smaller than the «standard» version that cost about $ 30 less.
After calling the shop to discuss the discrepancy in the site photos vs. the actual product, I was told they did miss some flowers, but the site photos are from Telefora and not the shop and they don’t always match up. This is ridiculous; I don’t see how there can be such a vast difference between the two products. Paula did offer to resend out the flowers, but it’s a little ridiculous to have two arrangements sent. I asked if I could send her a picture of the bouquet so she could admit it was not worth the $ 70 spent, and she refused and HUNG UP on me.
DO NOT GO HERE. If the staff doesn’t care enough to keep the people paying their bills happy, they don’t deserve to be in business. To save yourself a headache and prevent unnecessary spending, avoid this business at all costs.

Great selection. High quality beautiful arrangements. Very affordable. I would recommend them as the best in Omaha. Always a satisfied customer. Very creative. I couldn’t believe what I got for the money I payed. We were amazed. Very professional. Better than supermarket flowers by far. And competitively priced as well. Go here first!

If there were negative stars I would use them. TOTALLY UNPROFESSIONAL behavior from this florist. Flowers were ordered mid day yesterday for a MORNING arrival today. The flowers did not go out until after noon AND an employee from this florist trying to cover her ass called the receiver to see how long they would be at their office, destroying what was supposed to be a surprise. I have tried to use this florist exclusively due to a business networking arrangement but no more, and believe its not only Unilocal readers that will hear about this unprofessionalism.