ServiceOne

Erich did an exceptional job of getting the furnace piece exchanged that was bad and making sure everything worked as it should. He was running late due to a busy day but never once tried to rush through the job. He talked to me about getting our furnace inspected annually and options if it ever needs replaced. Very good service and a great, people-​oriented technician. Mike, the first tech that came out, was also very professional and tried to get the problem fixed as best as possible while we waited for the replacement part to come in. Very good service!

Jesse S with service one was excellent and very efficient, I will recommend him to my family and friends.

*Long winded review coming. You’ve been warned*
We bought our house back in June and got a one year warranty as part of the purchase. We recently started having some problems with our furnace, which was fairly old. We knew we would probably need to replace it in the next five years or so but didn’t anticipate problems in year one. But, no problems, we have the warranty, right? We came back from Christmas and our house was freezing, so we called ServiceOne. They were out the next day and Mike diagnosed the problem right away. A cracked heat exchanger. It would be covered for the $ 75 copay but oh wait, when the house was built, the air return was built too small for the unit, so the repair to the current unit would mean that any future problems wouldn’t be covered under the warranty because of the misspecified duct work. Of course. So, our options were to repair it (should have just done that, in hindsight), do some additional duct work for a hefty price, or replace the whole unit. Given the age of the furnace and knowing we’d need to do it soon, we decided to go the route of replacing it. A new, efficient furnace with peace of mind for the coming winter seemed a good long term decision.
They had the guys out the next day to replace it. So far, so good. The technicians were prompt, courteous and generally respectful. They had the thing up and running by the end of the day. Great news. However, we kept smelling a natural gas smell. The install tech said it was probably the oils of the new unit burning off and they should go away soon. This was a Tuesday. On Wednesday, the smell was worse. Natural gas, I was sure. Made a call, another tech came out and literally said «I don’t smell anything». Really? How is that possible. But, again, he «said» he check everything and it should be getting better soon. Just oils burning off. I should have called the gas company but when trained (presumably) technicians say «it’s normal», you want to believe them. Silly fool, I am. Fast forward to Friday, still smells. Call out a «senior tech», who comes in and immediately says that smell is definitely still the oil burning off. He smells it, he’s sure that’s it. Definitely not gas, he says. They put lots of oil on these things, he says. He does some work and says it should be better. Give it some time. He’s a pro, I believe him. All weekend, it smells.
I finally call the gas company just to make sure it wasn’t that. Just trying to cover all bases. If it’s not gas, it checks off one more explanation. The gas guy walks in and immediately says «that’s not a normal smell». Yeah, we’ve been saying that all week! Within minutes, he diagnosed a gas leak. The unit was not properly connected to the house gas line. We’d been in a house with a gas leak for six days. Now, it was never THAT bad as far as being overly dangerous because our CO/​explosive gas alarm never went off but I don’t know what my entire family being exposed to natural gas does to a person. The gas company guy corrected the problem and boom, no more smell.
Several things are frustrating with our experience overall. First, we called out two different techs after the installation who went into the situation thinking one thing and one thing only: oil burning. NEVER ONCE did they troubleshoot. Never once did they problem solve. Never once did they do their freaking jobs. They simply said it was oil. Second, I knew it smelled like gas, why would experienced guys not be able to detect the same? Finally, we told April, the sales coordinator who has been very nice, about the issue and she seemed very concerned and said a supervisor would call to discuss the issue. That was over 48 hours ago and no call. Nothing, Nada.
I’m going with two stars for now because the furnace is now working and is doing great. The install guys, though they messed up that connection issue, were good guys. Finding that mistake with the subsequent visits should have been super easy for both techs had they even remotely given any effort at all to do their jobs. Neither did and as a result, we sat in a gas smelling house for six days. For that, the company gets zero stars, combined with the lack of concern that they have shown in subsequent days. Perhaps I can update this later after I feel the issue has been addressed. But, I certainly could not recommend this business based on my overall experience so far.

We woke up on the coldest morning of the year, with no heat! I called Service One, and four hour later Cliff G was on our doorstep! He had it fixed in less than ten minutes!
Wonderful service!
Thank you

Cliff came out when my heater stopped working and completed the job quickly. He gave me lots of pointers on upkeep and how to adjust some things to make my heater and a/​c run better. He got it all back up and working!

Received a Service One Warranty when we bought our house. We were pretty excited as they were a local company and like to support local companies when we can. A complete disaster trying to get people to come out. When scheduling doesn’t work they make excuses and try to pass it back off as my fault. The last time I waited around for them for 2 hours after they were supposed to be there and finally went to work.
Note to Service One: When you are providing a service to customers that have a problem and they pay for this service, you need to PROVIDE the actual service.
I would have been one of your biggest advocates and probably brought you many other customers if you had done what you said and had several people waiting to see how it went with you. I have told them and none of them are considering you now. You need to treat your customers with more respect and an occasional missed appointment isn’t the end of the world. but how you treat them when they call in about the missed appointment is what defines your company. and you failed! Horribly!

I obtained a one-​year home warranty from Service One as part of a home purchase, and had my first chance to use it about a week before the year was up when my AC began acting up. The wait time between my call and appointment was two days, which seemed acceptable based on the time of year. Ryan showed up and was very thorough in his troubleshooting. He was patient and answered the dozens of questions I asked him without a second thought. I was very pleased with the service and won’t have a second thought about calling Service One (and asking for Ryan) in the future.

Way to go Tyrell — returned with the part for our dishwasher and installed it without a problem.
Great guy!

I am giving my techniciain with Service One Cory 5 stars. Overall, Service One has been a good purchase for my family. We may not use them more than 1 or 2X/​year, but they are quick and easy when we have an issue. Cory has serviced my home for plumbing issues on two occasions and is a very knowledgeable, friendly tech. He has fixed the problem and take his time to make sure it’s done right.

Great job by Steve and service one. On time and very professional.

Air went out on a hot day in July, I called several companies for a bid and although not the cheapest the 10 year we cover everything on the standard air unit just made sense. They replaced my unit in a couple of days with friendly personable techs. So far no issues with the installation. If You have AC problems these guys should be on your list of people to talk to.

After years of having some type of service contract with them we have decided it is no longer worth it. The list of things they won’t cover in our house is just as long as the list they do. Was recently told that since we have an older AC/​Furnace and the government was not going to allow those to be made anymore they would no longer cover it. When I told them to cancel the policy the customer service rep got an attitude and said «you are really just dropping because we wont cover your heating and air». Well yes I am. I can afford a new dishwasher, if my heating and air goes out that is an expense outside of my budget. Why would I keep a company and pay them $ 100’s of dollars a year, that is going to charge me $ 75 to look at my dishwasher when I can buy a new one for $ 200.

Furnace/​air conditioning motor went out on my older unit in the basement. Took them weeks to get the right part in, but managed to keep it running until then. These guys are fast and efficient and get the job done but their technicians customer service needs help. I seriously had no clue on what was being worked on and asked plenty of questions but the tech I had working at my house just looked at me like I wouldn’t understand. I’m interested in what’s going on and need to know what to look for if this happens again. It would help if they explained a little of what had happened in the first place so I would feel a little better knowing it was fixed correctly. Am I supposed to just assume it’s fixed and not worry about it?
Just a heads up

I made an appointment over a week and a half ago for them to service my A/​C before it got too hot. I confirmed the appointment today at 2:15 (between 12 – 5) then they called to reschedule at 4:25 this afternoon for this coming Friday. Bad marks!

We have had service one for 2 years and love them. Their customer service is always very helpful and the men who come do the work are polite and know what they’re doing.

You will be better to save your money and find reputable companies to do your work for you. These people find more ways to get out of doing work than helping you solve the problems. I had a leaking pipe that just broke from a freeze. Not only do they want the $ 75 co-​pay but they wanted another $ 100 because it happened on the weekend. I had a similar company in Dallas when I bought down there and they sucked eggs too. This genre of service provider is right at the bottom with cable service providers. They should buy an «n» and become «SERVICE NONE»…

Got the home warranty from Serviceone as part of home inspection. When I moved in the new house I had major leaking. Called them. Immediately they tried every excuse to find exclusions and charge me. Had to fight quite a bit. They came out 3 times. Leak is still there. People on the phone’s only concern is to find a way to get out of having to do the job under the plan. And of course they tried to say that each call was separate and charge me for the deductible again. Had to fight each time. Wasted three days after them, since they didn’t give me a time when they would come out. And if you miss their call when they eventually come out, they cancel and you need to reschedule. So be prepared to spend your day next to your phone waiting for their call, while your home leaks. End of story, leak is still there after 3 visits from serviceone. T&Cs are in such way that the repairs needed are not covered. They say, pipes that need replaced because old are not covered… so what the heck is the point of having an inspection and a home warranty when you buy? Thank you very much for not resolving my problem and being pretty much useless and wasting my time. End of story, I am getting my own plumber to fix the problem.