Pottery Barn

Helpful staff. I believe that many of the employees are part timers, working to staff peak seasons times during the week. It’s not a big problem, but they are sometimes not as intimately familiar with e.g. inventory and point of sale technology as someone who works there full-​time. If you are expecting Henry Ford-​like assembly line efficiency, you may be disappointed. If you are looking for personable and friendly service with your questions, you’ve got the right place.
Always responsive to help with in stock or custom orders, also ship to store when available.
The store, in my opinion, could benefit from a couple of things: a larger footprint and a better-​designed checkout plan. There are about four terminals located throughout the store and employees man them as they are helping customers. It is designed for a consultative environment vs a supermarket.
Pottery Barn generally carries tasteful, quality merchandise. On the rare occasions I have found it to be otherwise, they have been quick to correct things. I recommend!

Rude! Ugh no stock & then terrible customer service that wanted to charge me shopping for the items they didn’t have in stock??? Go to school! Will stick with making all my purchases online!

I guess I really didn’t know what a Pottery Barn store was all about before I stepped inside, since it is really a Home Fashion retailer selling everything from bedding and towels, to table settings and candles, I really didn’t see much Pottery and Regency Court is definitely not a Barn. I presume they carry mostly brand name products.