PetSmart

We bring our dog here for her grooming. The ladies here are alway friendly and spoil our dog, she loves going here. It’s great how they gush about how lovable she is and the report cards are great also.

What can I say — for a «big box» store, I love PetSmart! I am so glad they don’t sell dogs and cats but rather work with local rescue groups and shelters to adopt them out. They also have their own pet charities. When we got our dog almost 3 years ago, I took her to the groomer at this location and they did a fine job but these days I prefer to bathe her myself at Green Spot or Pets Earth. It’s cheaper to do it yourself and I don’t have to leave her there for a few hours.
We also brought her to Introductory and Advanced Training classes with Jessie and she was great! The classes were small so we got lots of one-​on-​one attention and she really knew her stuff about dog training and nutrition. We buy treats and Blue brand wet food here but I usually buy Fromm dry (which they don’t carry) over at the Green Spot. PetSmart is an ideal place to take our dog in lieu of a walk on days when it’s cold, snowing or raining so we’re there quite frequently. She loves the outing and the staff know her by name!

I’ve been to this Petsmart location several times to make purchases and to get my dog groomed.
GROOMING: The employees in the grooming department are always so friendly, and I think that their packages are a great deal for a great price (I just wish that teeth brushing was included in their basic package). I love the grooming report card I get when I pick my dog up; I always love hearing about how he behaved during the appointment, and if he has any problem areas (ears seem to be a bit dirty every time). They are all always so patient when I’m scheduling an appointment, and whenever I have questions about the grooming packages. The only complaint I have is that I have asked repeatedly for them to pay more attention to my dog when they are doing their anal expression checks, and he still seems to do the butt scoot at home.
OTHER: The employees on the floor are always so friendly, asking questions about my dog and smiling. It’s nice when pet store employees actually love pets. They also have treats at the check out counter.

Stopped in a few weeks ago as it was close to other shopping I needed to do. I also had seen a Tweet from Martha Stewart and had printed a 15% discount coupon off my entire purchase. Quite enticing! We needed pet food and also decided to purchase a fun new pet bed and not knowing which size purchased two and would make a final choice once home and could determine which was the perfect size. We paid cash. Not only on our first visit did the cashier bash PetCo, but when we returned the too large pet bed we were informed that the $ 60 return could only be issued in a gift card. ??? We questioned it and was told it was «the only option.»
I just was on their web site reading their «No Hassle Return Policy» and it says if you pay cash (which we did!) and you have the original receipt (which we do!!!) you are returned cash.
I will be returning, asking to speak to the manager …