Omaha Lace Cleaners

I’ve been going to this dry cleaners for about a year with little complaints; however today events unfolded that will lead me to never going here again. I called the establishment and expressed that I may arrive literally a minute or two after closing and asked — partly due to my repeated (weekly) patronage — that they stay open a couple extra minutes to allow me to pick up my dry cleaning. The woman rudely said no, which is not why I’m writing this review, because if lady needs to go when the place is closed she needs to go. However, when I showed up, 3 minutes before closing, she was extremely rude. I mean you’re either open or your closed and if you’re open, then do your job. I’ll be taking my $ 40 a week dry cleaning elsewhere.

I took in the dress I was to wear to my son’s wedding. I asked for it to only be pressed because it had a lot of beading and I didn’t want to take any chances with them. When I picked up the dress and paid $ 35.00 (was shocked), the receipt said on it «defective thread». I got the dress home and removed the packaging. About six inches of beads across the front neck line were missing. So I immediately understood why they stated «defective thread» on the receipt. The only reason I went to them is because I thought they were experienced in dealing with dresses with bead work and would work carefully with the dress, not give me excuses. Also, upon further review of the dress, I noticed that the store packaging creases were still in the dress. So I paid them $ 35 to loose the beads and not to have a pressed dress.
At this point I realized they were not going to stand behind their service, so I luckily had spare beads that I sewed on the dress. By the way they did not return one of the beads that they lost on the dress. I then googled how to press the material in the dress and was able to remove the creases.
On the wedding day I received many compliments and none of that defective thread broke and all of the beads made it through the day. (Interesting) The thread and beads even made it through a local dry cleaners.
I will never return to Omaha Lace and I will tell my friends.

I really do hate to give them a bad review. BUT, i have had TWO really BAD experiences.
First, this place was highly recommended to have my wedding dress cleaned and stored. I had it done, and can I say, it was not cheap. I believe I paid several hundred dollars. I did have my veil done as well, and had my veil placed in a separate box. The boxes are sealed, supposedly, to keep them safe.
About 1 ½ years later, I get a phone call from OLL. They tell me that they have my veil. No, you don’t, I tell them. Yes, we do and we are going to charge you for 1 ½ years of storage if you want it back. Well, at this point I am freaked out, so I RUN to OLL. What they have is the TRAIN from my wedding gown, in a veil box. I was pissed. They obviously gave it to me (at no charge). They were apologetic but it was upsetting. Of course, I want my daughter to have the opportunity to use my dress if she chooses (she won’t, she will probably be about 5 inches taller than me – but i can dream).
Fast forward to 2005. My second child is being baptized. When i get the gown out I realize it really needs cleaned. Forgive and forget – right? I figure that OLL is the best place to take the gown. So I do. I go in several days before the baptism. No gown. It will be ready on Friday. Okay, I’ll come back. Friday – no gown. It will be ready tomorrow (day before the baptism but they are closed Sundays). Okay, I’m going to try to stay calm. I’ll come back tomorrow.
Saturday morning. Of course, this is also the day of my FIL’s deacon ordination. We have to go to ordination in less than an hour. I arrive at OLL, NO F-​ing gown!!! The girl (who was so nice and calming) called and found that it was still at their cleaning location downtown. At first she suggested that I go retrieve it. Of course, they closed at 12 so we only had a few hours. After tears, screaming and much conversation, some employee was going to bring it. I had to run home, get ready and then we all went to OLL to pick up the dress, only to run to the ordination.
I must say, the cleaning was adequate, but after these two incidents, I could NEVER bring anything here. The staff was always very nice, but someone somewhere in this organization is lame beyond belief.