Little Engines

My name is Joseph Samuel Fitzgerald. I had them service some lawn equipment for me. I dropped off my stuff in about February and it was not done u tell about August. I called them a few times and they said there next on the list or something like that. By August I bought new equipment and I did not want to pay for the work they did on my stuff. They would not make a deal with me so did not get the equipment back. We had the understanding it would be about a week and they would be done and ready to pick up. They still have not made this right.

Took my lawn tractor for a tune-​up and transmission slipping issues. Was told that they would call me when it was done and average repair time is about 12 business days. I called them at the 30 day mark and was told they were still working on it. At day 56 I called back and was told that they could not figure out the transmission slipping problem and that they were still working on it. I asked them to then put everything back together and that I would be picking it up. As a customer they were not happy with my decision. Upon picking it up everything seemed to work fine then 5 minutes into mowing my yard, white smoke starts billowing from the exhaust. I take the tractor back the next day and talk to a technician and he states that I overfilled the oil. WAIT, WHO? After a little reminder that they had this for close to 60 days they did change the oil again. Now it works OK. Having some problems with the engine sputtering again which was the original reason for taking it in to get repaired. Do not waste your time with L.E. It should not have taken 2 months to figure out that they could not fix it. Could you imagine a car in the shop that long? Take your equipment elsewhere, you will be happier.

I recently went to Little Engines and purchased brand new Stihl products. I was sent out the door with the power equipment and owners manuels only. This didn’t seem right. So I called Stihl to find out what should come with brand new purchases, I was told that I was shorted multiple tools, saftey glasses, speciality tools, etc…
When confronted in person, a Little engine said «oops sorry, I forgot to give you the scrench and safety glasses that come with the chainsaw». I was Also told «oops sorry, I forgot to give you the safety glasses, small stihl flat head screw driver, and phillips allen tool that come with the string trimmer also adding that people normaly never ask for those things» Of course they don’t ask for those things because you didn’t offer them. You have to ask yourself what does little engines gain from not offering the tools that come with Stihl products.
Before making a purchase here call 1−800-GO-STIHL /​1−800−467−8445 and ask what kind of other problems have been reported about Little Engines STIHL purchases and service?
My new customer/​information was taken down and I was told by a little engine that since Little Engines is a Stihl dealer that they would register all 3 brand new products with Stihl for warranty coverage. This did not happen until I called Stihl 39 days after purchase on a hunch that it never happened.
In the end, and to Stihl’s disappointment Stihl registered my products (after confirming the purchase) over the phone for me (Stihl explained this is part of a Stihl dealers responsibility not Stihl) Stihl was also notified about this dealer not providing or offering until confronted the tools and equipment that come standard with a new product purchase. Little engines has been put on notice.
Good luck anyone who does business with this place. They screwed over a brand new customer for brand new Stihl purchases in multiple ways. I was notifed by STIHL that this wasn’t the first time they have had a problem with Little Engines «forgetting to give the customer all products and tools that come with a new STIHL purchase». Sounds like an on going theme.
Stihl is by far a superior brand in this industry. However, continuing to allow places like Little Engines to be an Authorized dealer for their products raises severe quality control issues regarding sales of STIHL equipment.
There are plenty of other Stihl dealers in town don’t settle for doing business with these clowns.
I would recommend ACE HARDWARE on 90^th and Maple for any new STIHL purchases.
My hope is that this will help someone else prior to purchasing or having serviced STIHL products from Little Engines.

It’s almost time to move snow. Little Engines has a large selection of new Toro snowblowers in stock. Stop on in. They make great deals.

I showed up about 15 minutes before closing with a flat tractor tire. They were very friendly and joked around with me while it was fixed. Their guy stayed late and I left about 15 minutes after closing. Didn’t get one feeling that I was putting them out for staying late. Good service and they are very knowledgeable. I’m not considering going anywhere else for my engine /​mower repairs.

Great service and friendly. Very busy in the after-​work hours (4 – 5:00). I wouldn’t go anywhere else for small engine/​mower repairs!

After reading many reviews and the BBB report, I started not to take my snow blower to Little Engines. However, this was the only place my warranty company had in my area. So reluctantly, I took it there expecting horrible service.
I am happy to report that I was happily and pleasantly surprised. I must admit, the woman who works behind the counter is the best and easiest person to work with, the young who works there is not as good, but he definitely is trying.
They went above and beyond the terms of my warranty in repairing my snow blower and they took the time to explained why it was broken and what I could do to keep this from happening again. I had improperly stored gas and as a result got water in the engine and it mucked up the carburetor and they had to do an oil change. They even were able to take the bad gas that I still had at home, since I did not know where to get rid of it.
While this one review cannot counter-​act all of the bad reviews Little Engines has received, I ask that you give them a chance to redeem themselves and keep in mind that people are more likely to write a complaint than to give kudos.