Dunkin’ Donuts

I am a huge fan of Dunkin’ and their iced coffees.
The only sore spot about this location is how out of the way it is, yet still the only location that’s «on my way» to work.
Going through the drive thru is pretty quick even during the early morning rush.

The drive through is pretty fast but make sure you check your order prior to driving off. Other then that they are much better then my dunkin donuts location in texas.

I haven’t been to a dunkin doughnuts in quite some time and was impressed with how much their menu has expanded! Plus they are open till 9pm, who knew doughnuts sold into the night… guess I am old now.
Anyways all doughnuts we sampled were very fresh and their supply was well stocked, nothing missing that I could detect. I was particularly intrigued to try their version of the cronut which did not disappoint. I also tried one of their flatbreads, specifically the bacon guacamole and it was tasty– bacon, egg, cheese and some nicely spiced guacamole all went well together.
The staff was very friendly, went out of their way to hold open doors, check on how we liked our items and kind greetings.
My only suggestion would maybe be doing a quick floor sweep, but we did use the restrooms and they were in good shape.
Our family doesn’t have doughnuts often but we will be back!

I was so excited for this to open because it is much closer to my house than the one in Papillion, but have been pretty disappointed from day one. I understand they are new, and admittedly I have been there WAY too much since they opened, but maybe 2 times out of 10 – 12 visits have they gotten things right. There is no consistency in their drinks so they taste DRASTICALLY different every time you go. Their computers don’t ring in up charges like upgrading to a large iced coffee on a combo correctly, so you are over charged by more than a dollar. And after bringing it up multiple times, they still haven’t fixed it. Today they wanted me to get out and come inside with two kids to «talk to a manager» about «thinking» I was charged incorrectly. And that was after the teen at the window told me that there was a tax surcharge built into the price so that’s why it was higher. Then why am I being charged $ 1.44 at the bottom of the receipt as well? I love theie coffee, when it’s made right which is only about 60% of the time, but I think we will be passing from now on :(

i am happy because this Dunkin is in my front yard– literally. I stopped in for a donut craving and I enjoyed the sausage and egg on a bagel and the donuts were all fresh and very tasty. great selection. very friendly and fast drive thru trip.

Excellent customer service! Their food, coffee, and everything is also always delicious. Not to mention, if you go at closing, they may give you a discount or throw in a free munchkin, or two. Depends on whose working but I’ve never had a bad experience. Also, they catered to our wedding for the Groom’s Cake and it was a huge hit! Would recommend to anyone looking to treat themselves.

Service was friendly and polite. However, our drive-​thru order was completely botched. We ordered some specific donut varieties for a box of ½ dozen and none was what we ordered. I ordered a medium iced coffee with one cream and one Splenda. What I got was literally undrinkable… almost ½ filled with cream and way too sweet. We didn’t have time to go back and complain but they definitely need to better train the staff. Yuck!

Worst grilled cheese I have ever had. Bread wasn’t browned enough and cheese wasn’t hot or melted. First time there, not impressed. Did give us 3 free doughnuts which was nice.

I’ve been here a few times since it’s en route to my work. Each and everytime I have been to Dunkin Donuts on Pacific street I am greeted with bad attitudes from all of the staff. Drive thru and cashier inside. This morning was the last time I will give my business to Duncan Donuts and start going local. Will C. Had the absolute worst attitude and I would not want him representing my business! I thanked him and got no response so I thanked him again and he goes «mhmm» like I said never again will I go to Duncan Donuts!

Unfortunately the Manager Lisa was training a new girl that day we went in. Undeniably the most rude and disrespectful training session and certainly an uncomfortable situation for my family and for this poor girl. Lisa was belittling her the entire time, interrupted her every time she tried to say something. If there’s a turnover problem in your store, this is the culprit. If this was me being trained I’d be in the fetal position in tears.

I enjoy the lite latte options provided at DD, along with the nice prices. Costs are considerably lower than other coffee places. The staff was friendly and did a nice job of providing fast and tasty products… get the hash browns! A clean and fun atmosphere makes it easy to stay and enjoy your meal. The free beverage offer I had originally brought me in, the experience I had at DD will keep me coming back!

I love Dunkin’ Donuts as a slightly less expensive alternative to Starbucks and Scooters. I do order doughnuts on occasion, but my main reason for visiting DD is the iced lattes and coffee. Medium-​sized lattes are an entire dollar cheaper than those at other coffeeshop chains. However, I rarely go into a DD, because I prefer the atmosphere of a Starbucks. DD on the inside feels a bit too fast food-​like. But overall, great place to go for reasonably-​priced coffee.

I love donuts, so I can’t complain too much! As a franchise restaurant you get what you pay for. You can get cheap food and drinks here and it tastes decent; however, twice now I have gone through the drive-​through and my order has been wrong. Still ate and drank it of course. :)

Good donuts! Need to work on the Apple fritters though! Ice coffee good! Service was good!

When DD opened up, I really didn’t have high expectations. Plenty of donut places around Omaha, right? Krispy Kreme’s overrated and I enjoy Winchell’s, but the convenience of this place made it a natural try.
The #1 combo is honestly perfect for me. Two donuts and I sub out the coffee for a mint hot chocolate. What I really like is their hours. 5 AM is perfect for when I can’t quite sleep and just want something comforting (MOAR CAFFIENE WILL DO THE TRICK!) and 10 PM’s a solid cut off. Their sandwiches ain’t half bad, either.
The staff’s always been friendly, and whenever the manager’s around, he makes sure things are taken care of very promptly. I ain’t runnin’ on Dunkin’, but the staff and quality fare perk me up.

Not the worst, but definitely not the best. I thought the coffee was very watery. I added some cream to help, but it didn’t do much. The hashbrowns I got were good, though. The donuts were just okay. The long johns seemed a little small, like the size of a twinky, and the blueberry cake donut I got was the same size as the glazed donut? I’ve been led to believe that glazed donuts should be bigger than cake donuts. Anyway though, I might try it again since the hashbrowns were good, but I don’t see myself trying anymore coffee. Maybe something else.

It’s about time Omaha has earned it’s right to have a DD. this is the best coffee. Period. End if story. Fin. Well, you know what I mean. The donuts are ok. Nothing special, except for the munchkins which are just fun to eat. This location is a little overstaffed considering there was a big line on a Friday night and it was still moving slow. Maybe the staff is just inexperienced since it is a new store.

I would give 0 stars but that’s not possible. Their donuts are nothing special… much prefer local places like Petits. The drive through had a sign that said happy hour coffee drinks on special, but they said it was an old sign and wouldn’t honor the price. How can it be an old sign when they have only been open 3 days? I will stick to my local places…

Best coffee anywhere. So good you’ll fight over the last drop. Can’t brew the stuff at home to taste like the store. Egg white
Omelet sandwich is still solid. Donuts are always fresh. Place is busy because it’s new to town but stand in line and wait. A little taste of the Northeast right here in River City.

DD! Bringing New England to Omaha. Great service with a smile! Bringing great coffee to my tummy.