Baxter Ford South

Since posting this review, I have received a call back from Courtney who informed me that they have no record of me filling out the form at their dealership. Happy to have finally gotten a call back, not happy that a form filled out with my pertinent information and signature, entrusted to them, can not be located. Am starting the process over again via email — will update via Unilocal

We use Performance Ford for servicing our Ford F150. We moved to Omaha recently and needed to find a Ford dealership and Performance Ford was recommended to us. Overall I love that they have a nice waiting area with a gourmet coffee machine and free water. The service people are always friendly as well. My one issue is that we have always had to wait longer than an hour and a half to two hours for the oil to be changed. This is totally fine because of the amenities but is a little long compared to other places we have had our vehicle serviced. I think it is probably a great thing for the dealership though because it means that they have a lot of business which gives us confidence in taking our vehicle there. We will continue to use Performance Ford for our service needs and when we are in the market for a new truck!

Not impressed with Performance Ford. I Made an appointment with a salesman that assured me that I would only be working with him. Came in for my appointment only to be told that he wasn’t there and that he arranged to have me work with another salesman. Stuff happens I get it, but I had just emailed him that day and he responded so why not tell me that you aren’t going to be there??? So I wait around for this other salesman for about 20 minutes. He never shows up so the receptionist has to (literally) grab someone else to help us out. He seems very scattered I tell him which car I would like to test drive and he goes to get the keys. I wait around some more and then a different salesman comes back with no keys and says that he’ll be helping me now. So I tell him which car I would like to test drive and he tells me it’s been sold. I waited around for 30 minutes for that? Disappointing customer service, my first salesmen knew that was the car I was interested in why not let me know it’s been sold when were emailing back and forth about it that same day? If you wanna get passed around to different sales people (even if you made an appointment) this is the place for you but I won’t be coming back.

What a great experience. Got exactly the car I wanted, great value on my trade in, very friendly, efficient and helpful.
Love my new Ford Fusion AWD.
Service department has also been great on a previous purchase I had with them. I know it will be just as good for my new car.

Just got a new lease! The guys at performance really worked with my budget and found the perfect car for me! I don’t feel like they used my lack of knowledge to benefit themselves and they really
took time to explain everything to me (about 5 times is 5 different ways so I could get it!). awesome dealership! I’ll definitely stay one of their loyal customers! I had Travis and Tryston help me, they are very awesome. I’d recommend them to anyone buying a first car!

Anytime you get a chance to work directly with the Vice President of a dealership, you know you are in the right place. Performance was able to put us in a dream car without a nightmare payment.
Thank you Jan and Shawn!

Chris Lidgett is such a great person. I have known Chris for quite a while, and bought a few cars from him personally. He outdid himself on our last purchase. We weren’t upsold or down-​sold, he actually listened. He got us into a vehicle that was what we needed, but more importantly was what we wanted.
Thank you again Chris
Robert Hall

After giving everything short of my first born (i don’t have kids) we have been ignored for three weeks on whether or not we have been approved. I have called three additional times leaving two messages and talking to the sales rep once. Still no call back. I would not recommend this place at all. I gave three weeks before writing this review.