Baxter Chrysler Dodge Jeep Ram West Dodge

Tristen Kelley is one of the best sales consultants I have EVER had the pleasure of working with! He makes buying a car seamless and fun as well, great sense of humor within him! I would highly recommend asking for this young gentleman, I will definitely be back for not only maintenance visits, but to purchase another vehicle, accessories and to brighten my day as well!

Great dealership I highly recommend Cory Diamond he is one of the best sales men there. He took care of all our need with our vehicle with our countless trips back he still maintained to deliver his time and excellent customer service to us! 5 stars to him!

I purchased a 2014 Grand Jeep Cherokee 6 months ago and was very happy with all aspects of the process. Now I have a cracked windshield. I have called twice to the place I purchased the car from (west Dodge)…Wrong department, let me transfer you, wrong again you need the glass department (I said that each time I was transferred), transferred again but Gina is out of the office and the lady answering the phone can’t figure out her computer. This scenario has happened twice!!! I finally can’t take it anymore and I ask the lady who can’t work a computer if she can transfer me to someone I can give some constructive criticism to. She says I’m not sure who that would be. How about the owner? Please hold… Now some other guy gets on the phone (pretty sure he wasn’t the owner) and he really wants to help but this isn’t his department and he is unsure. What the heck? I’m on Boiling Point right??? So I never got a quote or get to speak to anyone about how confused the employees seem about the windshield department. I give up

Over half of the people here were rude and unprofessional during my purchase. The sales person Eric Collins was the only one who would listen to me and return my phone calls.
I went in to pay taxes and register plate after 24 days because I was going out of town on day 28 and days 25 – 26 were weekend days. DMV hadn’t received title. Very rude lady at Baxter told me she was currently working on my transaction and needed to give them a reasonable amount if time to get it done. It had already been more than 3 weeks! They only gave me 2 business days to get my vehicle plated and I was out if town.
Called 3 different times to talk to a manager, got transferred to a different voicemail each time. Finally drove all the way back out there and demanded to turn in my keys and cancel contract if no one would talk to me. Eric Collins materializes out of no where and tries to take care of things, but apparently no one would talk to him either.
38 days passed point of sale, my first payment is almost due and still have yet to see a title for the car. Bank says I still owe them payment because the «loan is on the books» but no one can tell me why I have to pay for a vehicle that the dealer cannot produce a title for after nearly 6 weeks. Tried to turn the keys in several times to go somewhere else and they say I cannot because I signed a contract.
So apparently I’m paying for a vehicle with expired intransits, waiting to get pulled over while the people at Baxter continue to screw people.
Never again

I have a 2014 Ram which I received from Baxter, which was a pleasant experience. Tyler Kaulins is a great salesman and really does care about you as his customer. That being said, I could care less for the rest of the dealership now that I have had the pleasure of experiencing the service department, trying to trade in a car and get another from here.
A month after I had my car, it was time for me to go pay taxes. I am at the DMV and I hand them my paperwork, but couldn’t get my tags. Why? Because the paperwork was not filled out entirely or properly. WOW. I was not happy about wasting my morning doing this. I call Baxter, after a wait that seemed like eternity, I got to speak with some one that could actually fix this issue. Well, it took 2 days! Two days! My car had to sit with expired in transits because they couldn’t do it correctly. A manger never called me to apologize or speak with me about this major blunder. According to the DMV, the Baxter stores have issues with their paperwork. Not my words but a staff member at the Deer Creek branch.
The staff is not the friendliest. It seems like you are a burden when you approach the front desk for help. Walking through the store waiting, in 30 minutes, 1 person asked if I needed help. I was passed by 4 different people in suits that worked at Baxter, multiple sales people, a few service people, not one asked me if I needed help. Customer service does not seem to be a top priority here which is something I am keen on.
Service department — Slow, unprofessional and inefficient. I had a recall for the radio which required my truck to be serviced, I made an appointment at 9:30 am but it didn’t get done until 1:30(ish) pm. Four hours for a radio? Then it took me 20 minutes just to check out of there so I could just leave. When they pulled my car up, it was filthy. To me, this is unacceptable when you bring your car in for an unscheduled service/​recall at a dealership. The least they could do is wash it. So I said something to that nature, they took my car and returned 5 minutes later with the car dripping with water like they had just rinsed it off with a hose. Now, if you take your car for service at almost every dealership, they will return your vehicle clean properly. That was my first and last experience with the service department.
Recently, I wanted to trade a car of mine in, Baxter made an offer that was absurd and well below trade in value after wasting 2 hours of my time evaluating the vehicle. The manager test drove it while talking on his cell phone the entire time. Very unprofessional and inconsiderate that he thinks that it’s okay to drive some one else’s car while doing this, it projects a terrible image. After treating a current customer like that, it does not make me want to build a professional relationship with this company.
Continuing, I took my trade in to Woodhouse and they offered me a whopping 33% MORE than Baxter. This made me happy and then I saw a promotion they were having on trucks that would be perfect for a relative. So not only did my vehicle evaluation only take 30 minutes, they made a great offer, and now they will be receiving my business on another vehicle this week.
Now, in my family, there is 3 jeep brands, 1 ram and soon to be another ram added. Two of us went to Baxter, the rest went to Woodhouse. I am glad to say that Woodhouse is now my entire families preferred dealership and will continue to receive our business.
Bottom line, save yourself the time, money and frustration, go to Woodhouse.

Another great experience at Baxter. First off, if you are in need of a new or used car get a hold of Scott Dyer or Loyal Beecher at Baxter. Both are top notch salesman who go out of their way to make the car buying experience a breeze.
We had originally went to Baxter to find a used car for myself, I had bought a car from Loyal a few years back and decided to go back to see what was in their inventory. Loyal was busy but Scott jumped right in to help. He showed us around via golf cart and was very knowledgeable of their inventory. Answered all our questions and to make a long story short… my wife got a new Jeep. Yes, my wife, not me. Oh well, I’m more than happy to be driving our mini van (no sarcasm here). I had actually drove a demo car from Woodhouse to Baxter because they had let me take it for the night. Scott was also nice enough to take that car back and return mine that I had left there. He actually seemed a little too happy to be returning it. :)
All in all, I can’t complain about much. Sure, like every new car dealership, they pitch their aftermarket products but that’s all part of the game. The showroom is nice with free pop, coffee or water. Big screens to watch television and a friendly staff all around.
I have used their service department in the past and have always been treated with respect and have never had any problems.
Go ahead and head to Baxter and shop with confidence. Tell them Doug Simpson sent ya!

Natalie in the service department is rude. Poster child for what poor customer service looks like.

I purchased my 2011 Jeep Wrangler Unlimited in October of 2011 — but never took the time I should have to post an appropriate review of my experience. After I learned 2 peers had similar experiences recently, I was wishing I had been more vocal at the time — I will now.
Keeping this to a summary of key points.
— Prior to going to the dealership to purchase, I had several conversations after an initial visit about trade in value/​purchase price. When we had finally agreed on a trade in value and purchase price — I went in only to meet with a «finance manager» that acted like I had never EVER talked to anyone about anything having to do with the transaction.
— 4 HOURS LATER I ended up paying $ 500 more than my agreement with the salesperson/​I had made a good deal and truly believe they were hoping I would walk away and I probably should have. My fault.
— when I was finally ready to leave, they informed me they needed to order a spare key and didn’t have the owners manual for the vehicle? both would be ordered and at their convenience — I could come all the way out there and pick them up when they were available
— while I was on my way home from the dealership — so at most 10 minutes after leaving with a new car I remembered I forgot to get the security pass (family’s neighborhood gate — out of state) that was mounted on the inside of my front windshield of my trade-​in. Was transferred to my salesman and he assured me he would go grab it. I asked for him to call me back to confirm because it cost $ 125. He never called back and when I called him the following day he said «no one saw it» and my car had been completely cleaned out. I told him that couldn’t be because it was STUCK to the inside of my windshield and had been for over 2 years. Asked him to go check again and waited on hold… nope, no one knows anything about it
— had to call multiple times for the spare key and drivers manual — when told they had them, I drove all the way back out there but no key
— talked to manager about the spare key delay and my security pass that had vanished after 10 minutes of me leaving the dealership and he was argumentative at best. Told me if I could prove how much the pass cost by faxing him something from the neighborhood security office in Colorado that he would take a look at it. I wasn’t asking for a bunch of money here and I had just spent over $ 20K with them. He had NOTHING to offer but that ridiculous «solution»
— when I went to license my car (took off work), DMV informed me that Baxter hadn’t changed the title over and I wasn’t able to license yet. 3 calls later and ANOTHER trip out to Baxter because apparently they needed another signature, I had to wait another week (and take off work again) to get my car licensed
Terrible overall experience and «service.» I will never go back, nor would I EVER recommend this dealership to anyone.

Baxter represents the stereotypes we are afraid of about car dealerships. I was lied to and misled over and over, before I finally decided not to purchase. I wanted a jeep, but I was not going to do business like that. Nobody who works at Baxter is on the same page — you will get different stories from everybody you talk to. Even after I decided to not buy a car, they refused to refund my deposit. Had to open up a dispute case with American Express to get back thousands of dollars.

I called for a Sat appointment, early in the week but they couldn’t so I scheduled it for the following Saturday.
I arrived and felt like nobody wanted to help as the «consultants» stared at their computers or lurked around in groups like high school kids would do.
Finally after one answered the phone while I was standing in front of him for awhile (don’t you hate that, a phone call is always more important than the the person in front of the service rep.) helped me. I had a list and it took him awhile to enter in all the information, lots of clicking and enters and more clicks.
I had to have two keys made with anti-​theft keys and wanted the door fixed. I also wanted estimates on a front plate holder, new head light, fog light, and side mirror.
I told the advisor the current key didn’t have the anti-​theft chip so to start the car, I used the remote start, then inserted and turned the key.
The kid attendant, looked puzzled as he tried to start the car to move it forward so i explained it to him. He figured it out and moved the car a little forward.
I wrapped up the paper work and the advisor said he would call so I left with my ride. This was about 11 am.
Around 2:30pm, I hadn’t heard so I called. The advisor said they hadn’t looked at the car yet since they couldn’t start it. I explained again about the remote start and key not having the anti-​lock chip.
I arrived around 3pm and noticed my car outside. Apparently, they moved it once while I was gone but forgot how to move it again since again the advisor explained to me they couldn’t get it moved. I should have said, you guys moved it twice already.
I waited another hour while they made the two keys. I don’t know why they didn’t make them while I was gone. Oh, and the geniuses created a new «key code» so now I need to have my auto-​start key fob reprogrammed.
When I got home, I noticed they failed to seal the door properly near the window when they looked at the broken lock. It has a gapping section between the paneling and the actual door.
So, they had to order the part for the door. I hadn’t heard anything from then for a week so I called and found out the part was in. Thanks for the notice, Baxter. Called on Tuesday afternoon for an appointment next Sat but they were full so again I have to wait another Sat.
My bill/​estimates:
250 for the keys.
100 for the license plate holder
400 for the head light
300 for the fog light
400 for the lock and mirror
Summary: Inconvenient location, poor service, don’t care about your experience like waiting forever to talk with someone or getting your service.
Another thing, is Baxter is very far west in Omaha. It is not very conveniently located.