Auto Enhancements

I had a failing headliner in my car. So I removed it, cleaned it up, and took it to Auto Enhancements for upholstery. Initially I wanted to use suede on the headliner, but Rick persuaded me away from this and we instead went with one of his line of fabrics that he uses. After I got the headliner back, I later noticed many creases, air pockets, and lumps in the new upholstery. Air pockets are especially bad because that’s exactly where headliners start to fail and pretty soon you end up with a sagging headliner again. The results I got from Auto Enhancements were a far cry from a professional job.
Confused, I returned to the shop hoping Rick would correct the matter. He agreed that there were some creases and lumps, but denied there were any air pockets. He then took the headliner into the back for about 20 minutes and tried to «resteam» it. When he brought it back to me, the results were much the same as before. He informed me he uses a contact adhesive on his jobs; I interpret that as resteaming it probably wasn’t going to work in the first place. But anyway, he shrugged off the imperfections and sent me on my way. I then allowed the headliner to «cure» in my living room for about two weeks, hoping some of the creases would disappear as the fabric and foam behind it settled. After this period of time, the headliner looked identical: many small creases where the A pillar meets the headliner, lumps (or possibly air bubbles) in the pockets where the visors sit and their surrounding areas as well as diffusely throughout the entire headliner, and most troubling a large (4 inch or so) crease from the front right edge leading back beside the visor pocket. This one in particular will be clearly visible anytime I glance in that direction in the car.
Now that the technicals are out of the way, the reason I rated Auto Enhancements 1-​star: Rick refused to correct the poor work. He simply said that he was done with the project. I offered to pay for the materials anyway and just have him refund me the labor, but he refused. I felt this was a reasonable offer, and a nice compromise to deal with the awry transaction. He claims to have been in business in 25 years, so it is surprising to me that he has gotten away with treating his customers like this for so long.
As an added note: Rick told me he is sometimes contracted to redo the headliners from failed VWs from Performance VW. If you have had a headliner repaired through what you thought was the dealer, it might have been done by Auto Enhancements. Don’t look too closely at it, you might find lumps and wrinkles, and in some cases — deep, eye-​catching creases. I just hope you weren’t told you were paying for an OEM replacement.
There are many options in Omaha for upholstery work. I would look to all of them first before coming to Auto Enhancements if I were you.
Note to Rick: If you read this, remember, I’m a very reasonable person. If you change your mind and decide you would like to rectify my project, I’ll certainly update this review to reflect the rest of the story.