Amtrak

Facilities are a little dated. But the staff is very nice. Our train ran late and we were informed from the app and as soon as we walked through the door an attendant told us. No wifi but really not bad for just needing to hop on a train.

It was around the second week of February, 2015. I Came through there like I did my last trip from Sioux Falls (Greyhound) to Reno (Amtrak.) Well, I didn’t pay attention to the hours, and I left the Greyhound station right away (4:45pm), stopped at Cubbies for some hot wings and snacks, then arrived at Amtrak and realized they didn’t open until 930PM! The only bad thing about this station is it’s location, kind of tucked away in the corner area of downtown. This would have been okay, except it was 17-​degrees outside! All I had was a hoodie underneath a Starter jacket that wasn’t really made for that type of weather.
So there I was, with my duffle and backpack really too heavy to walk back to Greyhound. I’m not trying to be overly– dramatic, but it seemed like the clock was going backwards as I paced back and forth freezing. Anyway, about two hours into my misery, an older white guy walks around the side of the station and looked over my way and muttered something about it being cold. I kind of ignored him cause I thought he was a late-​night tweeker. (Lived in Cali too long, I guess.) He left and I assumed he was on foot as he walked away out of my view. About 20 minutes later, a VERY late-​model SUV pulls up and THE SAME GUY popped up and asked if I was waiting for the train.
I told him I was and he excused himself to his vehicle and came back with a nice, clean blanket. «Just don’t want you to leave Omaha thinking there are no caring people here,» he said. Then he went back to the SUV and returned with a nice mug of coffee. Wow, did that help! He said something about he and some others have been trying to get the station to be more flexible dealing with their hours, but had no luck with the Federal Government. So, my second trip through Omaha Amtrak was made bearable by that kind gentlemen. (I later kicked myself for previously judging him by his appearance.) We shook hands, I survived the last couple of hours in the cold, and that was that!

Railroad travel is a bygone era. i suggest everyone should do it at sometime. A year ago my family took a trip on the California zephyr. We had family room there was 4 the room it was tight but comfortable! the only advice i would give anyone with this type of travel. Is go with the flow and expect the unexpected and enjoy the trip! because your not driving a car and get to enjoy the scenery!

First timer to try Amtrak from omaha to chicago round trip. My omaha to chicago trip was 30 minute late, but otherwise, it was a smooth trip. During my return, weather was freezing cold, and a lot of trains were canceled, including mine. I called them, and it took an hour to wait on the phone until i spoke to a lady who offered the next day train with upgrade fees of more than $ 200 extra. Otherwise, all they could offer was the original cost I gave for my return trip as a credit back to my credit card. It reminds me of megabus. Finally, i took southwest back home. much better experience to fly back home.

Great service from Omaha to Grand Junction. The customer service on the phone before hand was professional.
The attendants on the sleeper car were very friendly. It was very difficult to sleep on the lower berth next to the tracks.
The breakfast and lunch were delicious. The steak for dinner was OK, either over or under cooked.
Overall, great way to go through the Rockies. you see things that you would miss from driving on the interstate.

Just got off the phone with Amtrak with regard to our Vail to Denver experience and I’m nothing short of appalled.
While they will refund the bus tickets we didn’t use (because we weren’t able to…
) they had absolutely no accountability or responsibility for the additional $ 120 we had to spend on 2 shuttles and refused to do anything for us.
Besides the ‘I’m sorry’ that I got plenty of times from the customer service rep I talked to — finally after I submitted my inquiry 3 weeks ago — I just can’t believe how the company disavowed any and all responsibility for the additional out of pocket expense (not to mention hassle) we had to endure just to get to their train.
Totally unreasonable way to do business, in my opinion, especially because we booked the bus tickets through them to begin with. I’ll never take Amtrak again. What a crock. Who wants to pay the price of a plane ticket for a trip that takes as long as driving anyway?

Nice enough station. Nice staff, comfy enough for a packed station waiting for the once a day train at 5am.