All-Pro Muffler & Brake

Went here on a recommendation from a neighbor. They changed my catalytic convertor and both rear axle seals on my truck for one fourth of what the dealer wanted. Keith was no nonsense but friendly. It seemed busy so I can see how you may have to wait, but last time I went to the dealer it took them a week to do the same repair ALL PRO did in a day. If your car isn’t under warranty and you don’t need a fancy waiting room, a latte, and a shuttle, I definitely recommend giving ALL PRO a try.

As anyone knows, you don’t really want to go to a location like this. You know it is going to be expensive and you try to justify that a misrepaired vehicle is ok. I like my cars running good and sounding quiet enough to not alert anyone I may be out past curfew.
I contacted this shop due to Misty C’s review and I agree. No bullshit. I briefly explained what I thought was the problem and what I would like to have done. A blown out silencer (the big oval thing) on a 20 year old car. I explained that I did not need a fancy rice burning sound and wanted to keep it close to stock.
I ran out of time waiting the first day because I was impatient. On the next day I got in early and said I was going to wait. There were a few cars in front of me in line, but I got up on the lift and Keith ordered my parts. Silencer and tip. Whilst waiting I watched the tech torch off my old muffler with the coolest popping, molten metal I have seen in years. Within about 30 minutes of my parts arriving I have a new OEM muffler and basic steel tip. the best part is was only $ 5 more than the over the phone, sight unseen quote I had gotten.
It was going to be more than double at one of those nationwide brand stores. Shop local, spend local, save money.

HORRIBLE!!! This review is not about All-Pro’s work but about their customer service because they «couldn’t get around to it.» I called All-​Pro on Monday of this week to see if I’d be able to get some remote, exhaust cutouts on my car. The man on the end of the phone from All-​Pro said, «Yea we’ve done that before. When can you come in?» I responded, «Friday is perfect for me.» The nice man on the other end of the phone responded, «Ok. We open at 8am, drop it off sometime in the morning and we’ll have it for you by the end of the day.» … Fast forward to today, Friday: as soon as I dropped my car off is when things became concerning. I rehashed our conversation from Monday and the man behind the counter said, «Yea, I remember. You just want them welded on, right?» I said, «No. I want the cutouts completely installed.» He said, «Well, we usually just weld on the cutouts and let the customers run their own wires.» I replied, «Like we discussed on Monday, I need cutouts installed, not just welded. Do you think you guys can do it?» The man said, «I’ll see what I can do.» … Fast forward to 4:30pm: I pull up and my car hasn’t moved. I walk inside and the keys to my car that I put on the counter at 830am haven’t moved. The nice man that I spoke with on the phone on Monday is now staring at me looking confused. He says, «Yea… today’s been crazy. We couldn’t get to you car. Can you bring it by again?» My brain starts replaying the words I just heard over and over again. No apology, just excuses. I called 5 days ahead of time, dropped of my car when I was told to drop it off for the service that was agreed upon, and in the 8 hours you had my car you ‘couldn’t get around to it?’ All-​Pro couldn’t have picked up the phone to call me at lunch to say, «Sir, I apologize but I severely underestimated our workload today and we will not be able to provide you with the service we promised you. Can we please have your car again first thing tomorrow morning?» Honestly, the only thing that quenched my anger was that I felt terrible for the man at All-​Pro because he must’ve been humiliated by what he did to me. I will never go here again and I will never recommend this business to anyone I care about.

My car had been making a loose sheet metal type of noise when I was driving it for the past few months. From listening to it a friend commented that perhaps it was coming from the heat shield. I took it to All-​Pro for them to diagnose what the exact problem was (there was no charge to check it out which is really nice) and after they had it for about a half hour they gave it back to me and told me that the heat shield was loose and they had tack welded it for me free of charge. When I asked what I owed them to fix it for me, they just told me it was free and to bring my car back when it really needed something to be fixed. I really appreciated this and was so surprised since it seems like everyone out there always tries to get what they can out of you. I will definitely be returning when I do need something else. Thanks so much, All-​Pro!

Recently my ride starting making a rattling sound under the hood. I took it to our regular joint (Woodhouse) and was told there was a loose pipe between the catalytic converters. Zach informed that he’d have to use a Mazda part, and that I could get it replaced with a non-​Mazda part for cheaper elsewhere. He suggested a couple places, including All-​Pro.
About two weeks ago, Keith at All-​Pro checked out the sound and said he’d have to place a special order. He quoted me $ 440 for parts and labor. I agreed.
Fast forward to today. It turned out that something different was causing the noise, something that resulted in me paying less than half of what I was expecting! (I didn’t ask what it was, but it’s on the receipt!) Keith seemed mildly excited to see my reaction to that bit of good news. I was pretty excited. I apologized that he ordered a special part that I ultimately didn’t need and he responded with a «no problem at all» attitude. My car is running quietly once again.
I had a good experience at All-​Pro and they earned this five star rating.

Keith is straightforward no time for bullshit. Friendly customer service would be a plus but they do know what they’re doing.

Very fair on pricing but can be a bit slow. Worth it I guess.

Keith was able to get my two, yes two, cars with exhaust problems in and out in great time and reasonable expense. Couldn’t have had a better experience with exhaust systems. My niece and daughter had limited financial resources. Keith let me know how much it would be before the work was done and there were no «added» items when the bill was totaled up. Great job, guys! I appreciate it!

These guys did a great job. Explained issue over the phone and they told me what they could do. Brought car in and they confirmed that what was wrong was what I said. Fifteen minutes after pulling it in the bay they had the small exhaust repair complete and I was on my way.
I highly recommend this shop for exhaust repair (or brake). Do not go to House of Mufflers and Brakes on Maple — they wanted to replace about half the exhaust system at a cost of $ 900. All-​Pro replaced a piece of tube and it cost less than $ 50.