Alamo Rent A Car

I recently rented a car for a trip out to Colorado and decided to go with Alamo. I’ll never rent from anyone else again. I’ve rented from Hertz in the past and the comparison isn’t even close. The prices were so much lower than any other rental place. I joined their insiders program for free and got a free upgrade to a really nice Nissan Maxima. Because I was an «Insider», I was able to go straight to the kiosk in the garage to get my car rather than going to the desk inside the airport. Everyone was very friendly. I got a lower rate because I paid in advance. The pick up and drop off were both so quick and easy. I highly recommend Alamo for any car rental business!

Very quick and easy to rent a car with Alamo at Omaha airport. Staff was very professional and helpful. Got a great rate on a one way rental to Minneapolis airport location. I even received a free upgrade to a mini van which was very much appreciated.

Whenever I fly into Omaha I rent from Alamo. They always have the best prices and great customer service.

Horrible customer service. I reserved a car to rent for a one way from Omaha NE to Sioux Falls SD. I flew into Omaha on Christmas Day. When I arrived, the attendant told me that they double booked their cars and had no other cars available. So basically I was stuck on Christmas Day with no where to go. This had also happened with the other 5 people in line. The guy at the desk told me if I could find a car through one of the other agencies, they would reimburse me the difference of the rental. All other agencies were out of cars except hertz and the price difference was $ 150. The guy at the Alamo desk assured me they would pay the difference but after calling managers and emailing managers, they told because I didn’t already pay for my reservation (since it was a one way trip, they actually didn’t allow me to prepay) they couldn’t reimburse me. The most unprofessional agency I have dealt with

I rented a car through Hotwire on 10÷26÷15. My credit card was then charged by Alamo Rent-​A-​Car that day, in the amount of $ 203.11, which was the agreed upon grand total when I booked the rental. Inexplicably, a second charge from Alamo shows up on my credit card statement on 11÷6÷15 in the amount of $ 120.15.
Upon contacting Alamo about this issue, I got an email back from Candi, who says, «due to modifying the rental under the conditions of the Hotwire rate, the rate can change.» So, I contacted Hotwire and asked for a refund of the extra $ 120.15, and got an email back from Joshua, stating, «reservations cannot be changed, transferred or refunded.»
So, Alamo doesn’t want to issue me a refund because the rate changed, and Hotwire doesn’t want to refund the money because the reservation can’t be changed, transferred, or refunded. I’m disputing the charge with my credit card company, and doing no further business with either Alamo or Hotwire.

Paid for 48 hour rental. Confirmed with representative when we picked up the car. Dropped the car and was charged for 2 extra hours, despite the fact that the car was dropped before the expiration of the 48 hour rental period. The additional charges resulted in a 50% increase in the total rental. The employee that checked the car in said nothing, processed the charge, and handed me a receipt. Very disappointing.

The staff at the Alamo in Omaha were great! The line inside was very long and while they were doing the best they could it was going to take awhile. I just walked out to the garage counter and they were able to pull up my reservation and get me all set up right there. Took less than 10 minutes!

My flight from DCA to OMA was cancelled so I had to take an earlier flight. I was originally scheduled to pick up my car at 4:30 but lo and behold I found myself in front of Charles D. Vogele IV. I explained my situation and asked him if there was anything he could do to help. He very quickly and conveniently (for him that is) told me that he did not have any economy or compact cars available although he had a full size immediately for a very small up charge. I told him I was not interested in that as I had a long trip ahead, I wanted to save on gas, and I did not want to spend any extra money. He chuckled to himself and said, I know you aren’t interested in hearing this but I am going to tell you anyway.” ‘Excellent-​someone who will completely ignore everything and anything I say. That is exactly what I am looking for.’ He then proceeded to quote me a price of almost double what I was paying with Hotwire. Even better. Not only is he rude, he is also going to try and gouge me. As I was getting ready to walk away, he laughed and said it is quite a few hours between now and 4:30. Then as I was walking away, he commented, see you in a few hours mockingly. I called Alamo three times and they were completely unhelpful. So my husband was able to book a four day rental as opposed to three for cheaper than what I originally paid and we did that. Charles was not so smug the second time around when I showed back up at his counter-​clearly pissed-​thirty minutes later with a new reservation. When I got the car, it had major scratching and dings all over the body. No one noted anything so when one of the employees saw me videoing the car, she rushed over to see what was wrong. I explained and she said she would get me another car. She left and then came back to report that they had no others. That is interesting because I was given a choice at the kiosk of two cars. No one came after me so, weird how that other car disappeared. The car also reeked of smoke and there were rips on the seats. When I returned the car, I mentioned to the employee that the car smelled strongly of cigarette smoke and that there was a pack of cigarettes in the glove compartment. His first response was, «Smoked or unsmoked?» He could have cared less how that impacted my trip. ‘Oooookkk.’ Before I was able to get all my belongings out of the car, I noticed the pack of cigarettes was gone. ‘Wow, that was fast.’ No wasted time there. I totally echo what others have said. I get majorly shady vibes here. Keep a close eye on your receipt.

Overall, Alamo is a good car rental company. I am a loyal Alamo Insiders Member (I miss the free additional person which was available when I initially signed up as an Insider). My last renting at Alamo, however, was apparently just a series of timing issues — hoping this does not become the norm. There was no one in the garage, the kiosk was down, and one person servicing the counter. I only had one car option to take unless I wanted to pay a much higher rate for the next class size vehicle (initially I had 2 cars to choose from, but the one I selected was not able to take because it needed servicing). The one guy at the counter was polite. The car was okay, and the price was accurate according to my reservation. I am hoping the things that were not quite in order are not becoming the norm, but only instances of this one time.

Alamo was the best price for a mini van with my Insiders Member Program. I took advantage of the last minute deals they offered and was extremely pleased! We flew to Omaha for our daughter’s wedding and had lots of luggage and people to transport for 11 days. Very quick and efficient at the rental counter and we were on our way in about 15 minutes. The van was new, clean and awesome! The drop off was also very convenient. Dropped the luggage and family at the terminal then dropped off the car. Took about two minutes to drop off! Will definitely use Alamo again and highly recommend to anyone!

We were treated very nice at the check in and wasn’t force to buy any extra insurance which I liked. The car was clean and everyone was friendly. When I got home and check my receipt I noted that they charged me for 6 gallons of gas, which I filled up the tank before I returned the car. Called Alamo and she said that she would credit me the gas charge. Make sure you don. t get charged for this.

Good service and good selection of cars. I booked a premium car for the price of a compact and at check-​in I was offered small suvs in addition to the premium so I took the small suv which was great.
No issues at Check-​out and it was really fast.

I was very impressed by the service, staff and value of the rental that we received. Would definitely use them again. Highly recommended.

I have family in the Omaha area so frequently fly in and rent a car. This can be a bit dicey at holiday times, but I have learned that relying on Alamo usually works very well. Their website and its Insiders member program make it easy to find good pricing and to sign in online before leaving for the flight. Another reviewer spoke of Alamo as having the best pricing and friendly service. Add to that, they are efficient and you have my reasons for choosing them. I still always check a number of rental sites and they come up tops repeatedly. This applies to many other locations to which I travel during the year. I always bring a copy of my printout for price, especially when I have rented through a non-​Alamo website like Hotwire so price is given but find the online check in feature on the Alamo website assures I pay for only what I want. I prefer this greatly to other companies where a pushy agent tries to up sell features.
The Omaha rental counter is conveniently near the baggage area and the staff is accurate and friendly. In a short time I am on my way to the garage area (via a covered walkway, thankfully, as the area is windy and cold in winter.) The staff there gave me a choice of car models so I picked the one that was my own vehicle model which is nice when winter driving can be challenging. In the past, when it was extremely cold, they even had a warmed up car waiting for me. This year was lovely weather the day I arrived which reminded me of that extremely cold year. The car was well-​equipped and gave me no problems. When I returned it, I recognized the man who checked me in from past flights and was glad to see they keep employees in their program. I asked and he had worked for them for a long time. This man was both friendly and efficient and it was early morning so helped my attitude, too. I find if long-​time employees seem happy about their job, I have the benefit of their knowledge and experience. I like to patronize businesses when I believe their employees feel pleasure and loyalty to the company.

The staff at the Omaha airport rental desk are fabulous. I had a late flight and then a delay coming in so it was going to be after they closed when I landed. I called and they assured me that someone would be there until the last flight arrived and to come on in. Everything went smoothly and I really appreciate it.
Last year I was stuck at Dulles when the rental car counter closed, so this was WONDERFUL service.

What an adventure this place was.
After flying from L.A. to Omaha for a family Thanksgiving, we ventured up to the Alamo counter at Eppley Airport. I had previously reserved a car for around $ 190 via Expedia. The counter is conveniently close to baggage claim and right near the street exit.
A fairly nice young man (I’d say in his early to mid 20’s) greeted me and started typing away at his keyboard. He printed out my receipt and handed it over for initials and signatures. I was busy watching my young children who were pretty wild due to the fact they had been traveling for 8 hours. LUCKILY I remembered to check the paperwork before just signing everything.
The price of the car rental? A whopping $ 460. I about choked. When I reviewed the sheet I come to see he had included every single option available. Insurance, gas, roadside assistance, and probably a magic fairy to guide my path. I told him this was nowhere near the price I had signed up for and to remove everything. He apologized and typed away some more.
Out comes another print out. The price? $ 340. At this point I was getting pretty aggravated. I once again told him he wasn’t even close while I fumbled through my phone in an attempt at finding my Expedia confirmation email. All this while watching my hyper kids.
«Whoops,» he says. «I guess the system didn’t take off everything.» No kidding, sherlock. The THIRD print out finally comes out and it’s finally $ 190. Wow, what do you know? Without the shady junk that he was trying to slide past me the price was just what Expedia claimed it would be.
The car itself was great and the return was easy. Thus, I’ll give 2 stars although I’m tempted to give 1 just because of the very questionable practices at check in.
Overall, be very careful renting here and watch for shady business practices. You may end up spending 100’s more than you signed up for.

This is the third time we’ve rented a vehicle from Alamo at Eppley Field in Omaha. The reasons we rent vehicles from Alamo are: Price & friendly service. You just can’t beat the price we receive by renting our Alamo vehicle through Costco Travel. Every single time Alamo has the best price and friendly service.
Regarding this particular rental, they gave us the vehicle we wanted (same make & model we rented last year). They price adjusted the price even lower than the booked price through Costco Travel (which was already a good price) we didn’t ask for this adjustment. They were running a bit behind and the vehicle was not ready on time, when it did come out it was still dirty (because they hurried too fast to produce the vehicle to us). They sent the vehicle back for wash & interior cleaning and apologized and reduced the price even more to accommodate our waiting longer (we didn’t ask for this adjustment).
Alamo aims to serve their customers in the very best manner they can! We’ll be renting our vehicle from Alamo when we fly into Omaha next year too!

Very helpful staff! Paul was very polite and helped direct us to our vehicle.
Nice selection of cars and the process is very easy at Omaha Eppley!

The Alamo counter shares their counter with another car rental company. Because a conference was in town, they were sharing cars and customers. The representative was friendly, and they even had a gas deal offering $ 2.99/gal. This is nice, but it was even better that they offered this for a half tank as well. We got this deal. It’s always nice to save on gas! I didn’t hear them offering the half tank offer to everyone though, which was weird because I’m sure more customers would have taken the deal if they knew it was valid for a half tank as well.
The car we got had some cosmetic damage, and even a bit of bird poop. It didn’t look like it had been cleaned. We wanted to make sure we weren’t going to be charged for the condition of the car, so we alerted the attendant. He was pretty helpful and took notes about the condition and did a walk-​around with us. He told us he wouldn’t have charged us anyhow.
When we returned the car, we were busy clearing out our luggage and making sure we had all of our belongings, but the attendant just lurked right by the driver’s side window the entire time, even though I told him we would need a few minutes. It was incredibly awkward and he made us feel rushed. I really didn’t appreciate him just watching us and making comments, like «Oh, that bag looks heavy»…it was super weird. The place was by no means busy either, so it’s not like we were holding up the line. There was another car clearing their luggage out, but they didn’t have a lurking attendant. As we were just two women together, it just felt uncomfortable. I could have done without that.