Air Force One Carpet Cleaning

Air Force One Carpet Cleaning did a very good job cleaning our carpet today.
We have used this company at least once a year since we were transferreed to the Bellvue/​Offutt area about 11 years ago, and they have served us very well each time. This time they really went the extra mile when the technician (John) found a long lost piece of jewelry under the basement sofa and brought it directly upstairs to me. My mother gave me this piece when she was still alive, and I looked everywhere for it after I misplaced it. I was excited to tears to see it again. I tried to give John a nice tip for being so trustworthy and honest, but he would not accept it, so I am wrinting this review as my way of publicly thanking John and Air Force One Carpet Cleaning.
We have the standard grade, beige carpeting used by Hearthstone Homes, and it tends to really hold onto spots and stains when I try to clean it myself. When these guys come out those spots and stains leave with them, and I feel like my house has just been given a fresh makeover so we can have company over again. I am not one for heavy deoderizers, but the light, natural scent Air Force One uses is what I would describe as a very mild, relaxing, tropical scent that I have grown to really enjoy.
We also have to be very careful about what we use in our home, as my husband, my children, and I ALL have some relatively extreme allergies, and our chocolate lab is older and has and sensitivities to chemicals– even the ones used on the lawn. Air Force One uses all natural, safe, biodegradeable products so there is no residue left behind in my home.
Summary: My carpet was brown… it is beiege again! My carpet felt worn… it is soft and full of life again! My carpet smelled like our dog «snickers»…it smells sanitary and fresh once again!
Thanks, Air Force One, and special thanks to John. We will continue to use you as long as we are in Bellevue and I will continue to tell my friends as well.

Air Force One Carpet Cleaning gave us outstanding service this afternoon. With their A+ rating from the Better Business Bureau and 34 years in business, my husband and I had high expectations, but we are still amazed by how clean and beautiful everything turned out.
We had used another company for over a decade, and we have been very satisfied with their services, but our next door neighbors have been raving about Air Force One for 20 years. Then, Monday, my boss also recommended them after I told him our golden retriever got sick all over the house from getting ahold of an entire box of Ghirardelli chocolate I brought back (for me) from San Francisco. Our dog was fine, but I was afraid we might need to put the CARPET to sleep! So, based upon all of the good things I heard, we gave this company a shot, and let me say here and now… this company is light years ahead of any carpet/​tile cleaning company we have ever used.
The technician arrived on time (a very big deal to my husband), introduced himself as Steven, and showed us his identification and his credentials. We were impressed by that alone, because we have never had a carpet cleaner greet us so professionally upon arriving at the door. Steven was clean-​cut, very well-​spoken, and he seemed to genuinely care about our cleaning wants and needs. He spent a solid 10 minutes walking through the house with us, and asking questions about exactly how we would like things done and explaining the outcome before ever unloading any equipment. He also took time to stop and pet our dog and our jealous cat, while explaining that all of the products Air Force One uses are 100% natural and completely non-​toxic, and kid/​pet friendly, which is extremely important to me.
Wood Floor: We had to run to the grocery store and to get lunch during the cleaning, and I felt completely comfortable leaving the Steven alone in our home. When we returned (about two hours later), the entryway wood floor leading to our kitchen was bright and shiny, and it seriously looked cleaner than it did when it was new. Some of that shine subsided when it was fully dry, but it still looks better than ever, and it feels slick and clean when I walk on it.
Carpeting: All of the fecal matter and urine stains from our dog getting sick are completely gone– YAY! I expected at least a few of them to remain, but they have been totally removed. There was also a recent water damage area in the basement from last week’s rain. Steven cleaned it all up and used something to make sure the area was clean and free of bacteria. Everything now smells fresh and clean. My husband was struck by how light and fluffy the carpet now feels, and Steven said it is because with their method there is no residue of any kind left behind.
Our dog was also sick in a large area right in the middle of our fairly new mattress… ugh! My husband and I had been sleeping in the guest bedroom, and we were certain we were going to have to throw our mattress out and buy a new one. The young lady on the telephone at Air Force One said they clean mattresses every day. Steven cleaned our king size mattress for $ 45, and it looks like it did when we bought it… and no more odor from the dog.
The basic furniture was all moved for us and placed right back where we had it, and we never had to do anything– I LIKE THIS. They do not move everything. For instance, they didn’t move our entertainment center or our heavy bedroom furnishings. But the list they emailed me when I scheduled states they move sofas, coffee and end tables, love seats, chaise lounges, recliners, dining chairs, and «like» furnishings, which was plenty for us.
The best part: The bill was exactly the same as I was told it would be. In fact, it was actually a few dollars cheaper due to the military discount they gave since my husband is a veteran.
I am very pleased, and we will do business with this company again. I understand they have window washing and housekeeping services as well. I have not used these, so I cannot speak to them, but I will likely try them in the future based upon my experience today.