Servpro of Olympia

We have had Tom clean our carpets yearly when we had a houseful of it, but now we only have 3 rooms of carpet! His work is top notch, and he leaves them as dry as possible, and will even tighten carpets which have loosened up over the years. He’s truly a carpet expert! Tom is honest, hard working and he’d be the first person we’d call, should we have any disaster! He’s friendly and fun! He now cleans our RV as well! Prices are reasonable, he’s reliable and on time!

Nothing like letting the laundry room sink overflow on a Friday afternoon and no one appears available to help with the ensuing wet carpet. Not to mention– we live out in the boondocks. Enter Tom Fitzgerald of Servpro of Olympia– He squeezed us in between already scheduled appointments, brought just the right amount of equipment to dry out our carpet, and even provided suggestions if we wanted to take care of it ourselves. Since water can quickly turn from innocuous to insidious, and the carpet need to be pulled up and then tacked back down again– we opted to have Tom take care of the situation. Best.Decision.Ever. Tom was efficient, thorough and wonderful to work with. Heaven forbid we have another water issue, but if we do– Tom will be our guy. Can’t recommend him enough. Thank you Tom!

Servpro of Olympia is more than just carpet cleaning. These guys are Fire &Water cleanup and restoration as well as mold remediation.
Tom is honest as the day is long. We had a home inspection go sideways when the inspector told the potential buyers there was «toxic black mold» in the attic. Believe me this raised alarm bells. We have been in our home 14 years and never had an issue. We checked the attic and saw nothing that looked like what the photos of «toxic black mold» looked like.
I called Servpro and they quickly came out and looked over the attic and said they could see nothing to be alarmed at, nothing that hinted at «toxic black mold» that even our cobwebs are clean. Yes the roof sheeting has a dark stain, like you see when lumber is weathered. He said we could call out someone to swab and culture to the tune of 4−6k but he saw absoutely no reason to do so. We then talked about proactively treating and decided that even though it would run 2k to do so, we could say it was done.
The day they were to come spray Tom from Servpro called and said ethically and in good conscious could not come and spray for something that wasn’t there. He said it felt like he would be ripping us off and asked that we hold off. That not all home inspectors are idiots and that if it were brought up again then we would reassess.
You just don’t find that kind of honesty in business anymore. I would not hesitate to recommend Servpro to anyone and should the need arise I’ll call them again.