Olympia Internal and Family Medicine

Walked in Friday before Christmas kind friendly staff and not a bad wait at all very new and clean and they provided great care for some one who hates the doctors

I’ve been a patient of this medical group for over 25 years. My first doctor retired a few years ago and now I am on No.2 (Dr Yanes).
The practice is well run. I was able to get in for a flu shot in one day.
My only rub is — It might be modern medicine practices or having to run a zillion patients a day through to cover low paying customers as myself (Medicare) — but waiting 3+ months to get in for an annual physical is extreme. This is like Canadian healthcare! In the old days (5 years ago), one would have been able to get in within a couple weeks.
None the less, if you have something «going on» and need it looked at, they are prompt (as I found recently with an enlarged prostate).

I’m sad to write this review because I had high hopes for this practice. My appointment was fine, in fact I loved the ANRP that I went to see –when I was there. She gave me a lot of time and asked me many questions about my health that I’ve never been asked by a doctor before. I went in for a routine health check up– I wrote it on my chart and made sure to tell the practitioner. The practitioner AGREED with me about how the visit may be billed when I asked and I didn’t give it a second thought. This is partially due to my insurance only covering routine health checks in full– and charging other types of visits to my high deductible. I’m a healthy person and I don’t desire to have extraneous health expenses so I try to stay within the lines of my insurance. Unfortunately, you can imagine my surprise when a large bill showed up on my doorstep. Convinced the office had made a mistake in the billing process (this happens more often than you think) I called in and requested details about the charges. They had decided that my visit was not routine but was a «new patient» visit and that it also was a diagnostic visit for my «light headedness» which I have often complained about to doctors given my history of low blood pressure– but had never been «diagnosed» with. During the process of trying to reconcile these charges I was told to leave messages (which were never returned) and then I was passed back and forth from billing specialist to an unrelated nurse about 5 times while I was describing my issue –over and over again. I spoke calmly and politely– yet each person regarded me with an attitude– as if I was crazy to request changes be made to the chart. Finally I asked the billing specialist if I could speak directly with the provider about the chart — the billing specialist called me the next day saying that the provider had decided it wasn’t worth her time to speak with me regarding the discrepancy. I take major issue with a care center that disregards the intentions and expectations of the patient. This is similar to requesting a $ 15 haircut and once the hairdresser has finished having them turn around and ask you for $ 150 for the special oil treatment and observation that you did not request. It’s exploitative. I know this is a typical problem with our medical system– yet I still expect high integrity care and fair billing with the practitioners I choose to work with. I will not be returning to this practice again and I recommend you don’t support them either.