Lowe’s Home Improvement Warehouse of Olypmia

Don’t buy warranty service on a refrigerator or another appliance as Lowe’s and A & E will not
even answer a phone call.

This place is great to work with, they do what they say and stand behind their word, unlike HD, the appliance selection is great and free delivery! It’s my new favorite place to shop. Thank you for not making me beg for a 5% discount when I use my store credit card!

I just called Lowes on Martin and got hung up twice… So I called back and they finally sent me to «plumbing» because I am trying to fix my shower door. So I ask the guy, «do you have hinges – » I wasn’t even done, I was going to go into the style and make of the door and he immediately says «Nope! No hinges.» So I’m like, «then what do you sell in regards to shower doors?» And he says «look, I’m with a customer, we sell some materials and other stuff…» What?! Other stuff??? Lmao… so then he says «if you come in, you can take a look around.» Top notch customer service Lowe’s, thanks for saving me a trip.

Average customer service — hit and miss for knowledgeable staff, and you’ll have to approach them if you need help.

Horrible customer service in installation. Michelle and Rachel promise to help you keep you updated on the install problems, but they fail to do so. You have to complain to the manager to get anything done. I won’t use lowes again for installing anything because of their lack of customer service

Good home improvment store, and friendly people, but sometimes less knowledgable than other stores.

I can say, I have NEVER received worst customer in my life! We order windows from Lowes. We forgot to put delivery on the order. So I called the branch and had them set up a delivery time, set it up with my husband for Monday. They were supposed to get it delivered, my husband sat out at the house we are remodeling for 4 hours. Never showed, called lowes, explained situation to the manager was told someone would call back. 4 calls later from us, I got another delivery date for Sat. Morning. 11:30 came, no call. So frustrated, I called again, this time the people helped, but I called the wrong Lowes. Finally called the right Lowes, got the manager, and was told he was busy with a customer and would call me back in 45 mins.
Like we would believe that! Needless to say, I went off and hung up. At this point I was so frustrated, that my husband and myself decided to cancel our order all together. Right then the phone rang… Boom, they were being loaded on the truck.
Apparently your blood pressure has to get to dangerous level and you have to blow to get any customer service there. I would rather cancel, but they are supposedly on their way now.

I really do like this store. But this is my Second day in a row here and it’s really hard to find a staff member to help with your needs!

The customer service associates are a joke. I couldn’t find the sealed box for the kitchen sink we wanted to purchase tonight (Kohler Bellera). We looked up and down the entire aisle and were unable to locate a sales associate, so we went to the front to ask for help. I told them the model name and asked if they were out. One of the ladies said to the other lady, «I guess she expects us to see if we have it. If we don’t, we won’t sell it to her because it’s owned by the manufacturer.»
Instead of looking it up in her system, she pages someone who finally returned the page and told me to go back and someone would be there to help.
I decided to finally look it up on my phone to see if they post their inventory and saw the store was out of stock. The other sales associate saw that I looked upset and said she could look it up for me if I gave her the model name (Which I had already given her when we first approached). I pay more here than at other home improvement stores and it’s because I usually get better service here. Tonight, this was not the case.

I’ve had very mixed experiences at this Lowes location. Some days you are greeted on entering and asked if you need help finding anything, other days you are completely on your own. Some of the employees really know their merchandise and can give excellent advise while others seem like they really are just biding time until their shift is done. I have called this location to see if an item was in stock and talked to an employee who didn’t think they carried the item only to tell me it was in stock and they do carry it after he walked down the aisle to check.
It is definitely worth your time to check on appliance discounts on units that had been purchased and returned. I saved hundreds on a freezer that been returned and worked fine. Just be aware that if you live outside of town Lowes has certain days of the week for the free appliance delivery outside of the OLT area, not the next day delivery* they show on their ads.
My biggest issue with Lowes has to be their inaccuracy of their online inventory. I had been looking to purchase a screen door that the website said was in stock at this location (actually showed they had three) but was not in stock when I went to the store. Home Depot seems to have a much better inventory tracking system that has never been wrong the way Lowes has been. The inaccurate Lowes system caused me to drive around to another store to get the item I wanted which is a major pain if you budget a certain amount of time to pick something up.

Of the box home improvement store you have Lowe’s or Home Depot. I go to them both but if Lowe’s was closer or the same distance from where I lived I would go to them more often. They seem to have few people to help you but the people they have seem to be more knowledgable. The prices are competitive and the quality of the goods is good. About the only think I don’t like about Lowe’s is they don’t carry Milwaukee power tools. They also give a 10% discount to veterans and active military!

Once again, Lowe’s disappoints in customer service.
Stopped by to get some de-​icer for work. Wanted the pet-​friendly kind since many of us are pet owners, pets sometimes come into the office, deicer can be carried into our homes on our shoes, and we have some really cute wild bunnies on the property.
Asked at the customer service desk. Employee just starts walking, no «I’ll help you with that, please follow me»… I got the clue he expected me to follow because he glanced back after a few paces. So I follow. He mumbles something about needing to ask someone else and abruptly pivots away from where he was leading. So I stop where he pivoted, watch him walk over to another associate. Then he starts walking away, glances back, so I quickly catch up to him. He leads me to a display of the same type of de-​over that was next to the customer service counter and says that’s all they have.
I get that you don’t have a wide selection. I get that you might need to ask another associate. Maybe show some customer service/​basic understanding of politeness with your customers though!

The store has a good layout and has good customer service. I’ve shopped at this location several times over the past two years, and I have had good experiences at this store. The staff is courteous and helpful, and I can usually find assistance quickly when needed. The only problem I’ve had is that this store doesn’t always have the items I am looking for. Some products that I usually buy at the other Lacey location are not carried here, so it results in me having to go to that location for certain items. But in other instances when I’ve used online ordering for store pickup, I’ve noticed that this store usually has the items in stock whereas the other Lacey store is sometimes sold out or supply is low. It might just be coincidence, but I’m usually able to get what I need as long as it’s an item the store typically carries.

ok so i had a problem with a log splitter that i owned for over a year. it was a troy bilt product so they had to deal with them. the costumer service manager tami was the one that was helping me and that is what she did. she was down for me. she was on my side. one week later i drove away with a brand new $ 2000 log splitter. they did not have to do that but they did. thank you lowes and thank you tami!

Lowe’s is a good brand for all sorts of DIY needs. I personally love the Hardware/​Tool section the most… My wife more the Garden center. Selection is great, quality of the merchandise too.
Yet you need to price shop, not all things at Lowe’s are inexpensive, though you can go cheap like with the competition, yet then you get what you pay for.
I found them in contracts a tad too expensive and the competition is here more flexible and down to earth. You know? When I want a kitchen for a 10′ x 10′ room, than I don’t want to see a price which would easily buy you a brand new middle class car!
This shop is very close to home, so it’s very convenient.
It took them some time to make a military discount «standard» and not force you to ask a store manager for it…

Another Big Box Store, but this is Home Appliance Heaven. Their prices are lower than the competition and they offer FREE home delivery. We have purchased almost all new home appliances here for the Olympia «rental» house after doing comparison shopping.
(Rental in quotes because I am «renting» to my daughter lol)