Dogwoods Canine Play and Stay

This is my to go to place to send my dachshund. Unlike the other kennels in the area, it’s not ridiculously overcrowded. They treat my pup like their own and take care with the animals they watch over.

I agree with the last gentle review as we had the same experience but we were ready to check in for our flight at sea tactics when we got an angry call that our dogs weren’t up to date on kennel cough vaccination even though we had gone to the vet that day to make sure they were both up to date. Apparently dogwoods wants kennel cough shots twice a year and our vet and any previous vet recommends once a year and they were both in compliance. The owner of dogwoods said we needed to remove the dog as she didn’t know what to do with him not being in compliance. I told her no one had told us that shots were needed twice a year and we had no way of knowing that and what were we suppose to do about it when we were getting ready to board an airplane? Needless to say we cancelled our trip and drove home and picked up both dogs and have no plans on returning to that kennel ever again.

I highly recommend this kennel. It is impeccable in cleanliness; well managed by staff who really take a personal interest in your dog, and the owner is a well recognized veterinarian in the area. I have a 12 # mini australian shepherd who is super active and a «senior» rat/​fox terrier who is temperamental, elderly. These dogs are excited to see Leslie and she never lets an opportunity go by without telling me about something funny the dogs did while being boarded. This is a very busy kennel so if you are planning to kennel your doggie over a holiday, give a window of at least 6 weeks. I can’t say enough positive comments about Leslie and her staff!

I would say that this is one of the best places to take a dog. WOW. Where to start?
Leslie the owner is awesome. We exchanged all of the necessary information via email as I had to bring my dog with us during a Memorial Day convention. Leslie was amazing with helping me ensure I had the wrote proofs of vaccinations and double checking what I had. Needed an updated one, so made the vet visit, sent her the proof and we were good to go.
We arrived and my kids were like, Dad, do we have to go in? Nope stay if you want and I will drop off the family dog. They followed and we got a grand tour with the dog — who seemed rather comfortable with the place. We saw the kennels, the outdoor area, and then the day care play room. There was another staffer working with six dogs who were having a great time. Two young pups became her new play mates. We felt really comfortable and relaxed about leaving her with Leslie and her crew.
Then today, the kids decided to participate in the last session which changed when we could pick her up. So, left a message asking if this would be an issue as we had arranged for an earlier pickup. Got a call within about twenty minutes from the staffer who was out walking dogs and said, «not a problem, be sure to be here before we close.»
When we arrived, our dog was really happy to see us as always, but none of the dramatics last time we had to kennel her somewhere. Staff was really nice and brought up that she had had a fun time with Holly. Prices were very reasonable.
The place was really, really clean. Staff wonderfully helpful. Leslie was awesome when we met her on the drop off day. She walked us through everything, explained how they operated, showed us all of the rooms. Also, she and our dog instantly got along. I would give this ten stars if I could. If I have to travel and need a place to kennel our dog, this is THE PLACE and I would drive out of my way to now our pet was with Leslie.

Is the most unprofessional dogcare place I have ever seen. I have been sending my dog here since the end of March for daycare about once a week. Prior to our first day we completed the paperwork and sent it to them via email and I even got a reply email from Lesli later the next day of pictures of my dog at the daycare. Every single time I dropped and picked up my dog no one ever said anything to me about missing paperwork they told me that everything was fine and that my dog was great. So I was surprised when I sent my dog to there for an overnight stay in the middle of April, I thought everything was ok, until later in the day we received and email from Lesli saying how we never completed the proper forms and that this is the second time they asked us to complete the forms. Having never heard anything about this before I called the place and spoke to kyle, he said that he would talk to Lesli to see what was going on and that he would call me right back. Well, I never received a phone call back so I assumed that it was all a misunderstanding. The next day my husband went to pick up our dog and no one said anything about the missing forms or anything, but again I got another nasty email from Lesli saying that this is the third time they have to ask for us to complete the forms etc. Shocked I called the place and Lesli was away but the person I spoke to said th_​at I had no paperwork on file at all. Ok… so for over a month they have been accepting my dog without any paperwork whatsoever? After making several attempts to reach Lesli on the phone, weeks later, I finally got her on the phone today. She proceeded to tell me that her staff sent the emails and that she never received any completed forms from us via email. So I asked her why did no one ever say to me during all the times I dropped off and picked up my dog that all the paperwork were missing? She told me it was because they assumed that my paperwork was on file. So I forwarded to her again the email with the completed forms and she said she had to go and that they are no longer going to accept my dog. That is fine, I found a better and more professional doggie daycare called northwind, which was recommend by my vet. But I asked her… if there was such an issue, instead of sending nasty emails why didn’t she pick up the phone and talk to me to straighten this whole thing out??? Pretty legitimate question right? Well her only reply was she didn’t have time for this and had to go… wow. In the end I am happy that this made us look for a new place and we absolutely love our new doggie daycare place. We are just upset that this whole ordeal happened accusing us of not doing something that we did do and instead of being professional and talk to us face-​to-​face or at least on the phone they cowardly sent us nasty emails. I hated that I helped support this place for a month. But then again, it’s my fault… why should I ever expect a place where most of the employees are kids to ever be professional. Just know that if you go here you are settling because there are plenty of better doggie daycare places and you better be sure to march in there with completed forms in hand and personally hand it to them and ensure that they input them into your file or you are at risk of this disorganized place of losing your stuff and then send you nasty emails telling you how you dropped the ball. I would give this place less that the rate I gave it but this site won’t allow me to give a rating less than one star.