Abbey Capitol Floors & Interiors

Okay… I’m bumping them up a star. The owner contacted me to apologize and will talk to the salesperson and installers. Hopefully, this was a one-​off experience.

Abbey Rocks! So do Blake & Lori Woodland, owners!
We went to Great Floors in mid-​May and picked out new carpeting & flooring for our whole house. Our sales person was Assistant Manager Don. He had a man out the next day to measure our house. Then, we waited. And waited. And waited some more. By mid-​June, Don still didn’t have a quote for us & kept giving us one excuse after another, via email & phone, for not having it done (I’m in a meeting & don’t have time for you today. I’ll have it done by 7 tonight (but didn’t). My allergies are really bad today & my eyes are bothering me too much, blah, blah, blah). At one point he even scheduled to meet with us but didn’t bother to tell us he was going to be off work for 3 days after we emailed him back a date & showed up to meet with non-​existent Don… Finally, by the end of June he got us a partial quote, carpeting only, of around $ 24,000.00. We told him we’d wait for the rest of the flooring quote and never heard another word from him.
At this point, (now the end of June), we were totally done with Don & Great Floors and we’d read numerous bad reviews about this place and seeing their sign saying they «Beat Abbey Carpets today», we took our business & $ 30,000.00 to Abbey Carpets and are very happy with the service & products Abbey Carpets provided us and can’t wait to order our new counter tops from them next! Lori was instrumental in helping me either blindly replicate what I had spent so much time picking at GF or showing me other great ideas! She has a real talent with colors and flooring! Blake was super detailed when measuring our house and the installers are really nice, knowledgeable guys who did a beautiful job installing our flooring!
I wouldn’t recommend Great Floors to anybody but I have been recommending Abbey to everyone who comes to admire our new flooring now!