The UPS Store

I am standing outside the store with my baby at 9:05 on Thursday and there is no sign of anyone coming to open the store.

My family and I have been here several times and have never experienced a problem, but I was especially impressed when I went for notary services on Friday evening/​Dec 18 at a time when lots of people were lining up to send Christmas packages. Despite being very busy, Ashley and Gabriel were very efficient at processing my request. They were friendly, courteous, professional, and charged only $ 4 per signature being notarized.

DO NOT GO HERE !!! This store employees the most rude people. The «assistant manager» even threatened to keep my package if did not apologize for not getting a receipt. How they remain in business is beyond me. Just terrible.

Staff is friendly and knowledgeable. Never had to wait more than a couple of minutes to get package dropped off. Biggest negative is parking in this lot. It’s always a challenge

Very friendly service. Made my visit quick and helped me to avoid being overcharged for shipping.

Sent a package before Christmas. Had it insured. This location cannot seem to have the knowledge or desire to turn in my claim. I have spoken with managers, employees, the elusive owner. They have every thing they need to file the claim, they just don’t seem to care. I have cause them in so many lies. I cannot understand how they are able to function with a UPS brand. Whatever you do, don’t do business with this place.

I have been to quite a few UPS stores around the country and this one is by far the worst. The manager is rude and they charge way more than they should. For example, I had to get a notary done and he charged me for each signature on the page so the notary ended up being twice as much as expected. Every other UPS store I have been to only charges per stamp/​page. I told him this and he insisted that I was wrong for thinking this because he «has been doing notaries this way since [he] was 16.» Bottom line? This business will do whatever they can to rip you off and then insist that you are the crazy one for thinking you were charged too much. Stay far away from this place.

While I know things arent free, $ 1 for a piece of tape to seal a box?! I forgot to throw something in my sealed box, so I opened it and then asked for a piece of tape to reseal. $ 1 please. Come on, really?

Today, I went it and noticed new staff was present. My regular guy was not there and I paused to get started. Right away I was greeted by Peter and asked if he could help. I had some copies to make and needed to send out a package. He told me to come over to the island so I can spread out my work. We opened my folder and noticed the copies I needed were separated and stapled together by month. Peter right away grabed a staple remover and asked if I needed everything re– stapled. When he told me it was no extra charge and he would do it for me I was very grateful. While we made the copies we chatted and he explained the owners opened a new office and some staffing changes had occurred. Customer service businesses should take notice. The business owners of this UPS location should be proud to know their business is well managed as they would if they were present. I have been using this location for many years and will continue to do so. Thanks for being part of the Olney community
Andrew P

I’m fully aware that stores have policies to which their employees are supposed to adhere, and I don’t expect free things from people. I’m also aware that the amount of money in question is completely negligible… but when I make a copying mistake at any other copy store – including FedEx – it has never been a problem for a staff member to remove that item from my total. Today, I made the mistake of thinking that’s true of this UPS store. The timer on the copy machine ran out and reverted back to its auto settings just as I hit the start button, so I made a copy I didn’t want. When I asked the guy (John, by the way) to help me out, his response was, «We charge by the click.» When I pressed him further on it, explaining the situation, he repeated in the most laconic monotone I’ve ever heard, «We charge by the click.» I told him I understand the policy, but in light of the fact that it was clearly a mistake and that other store are able to resolve these small issues, could he please make an exception… John’s response? «You made the mistake. I didn’t.» …I was sure to tell him that I’d be hopping on Unilocal when I got home :) …ps, my friend told me I’m going to be one of those disgruntled old men who complains about the price of milk, but I’m not having the best of days and this UPS store made it worse… so there.

Weird parking lot, very nice staff.
I had been dreading taking my too-​small Sperry Topsiders to UPS for return to the company. What was I worried about? I guess I thought it would be like the post office, long lines and limited service. Wrong! The girl was super nice and even taped my package shut for me. When was the last time they did that at the USPS?
This location is in the faded blue-​roofed old-​looking towne centre looking type shopping center. The one with the Popeyes.