Enterprise Rent-A-Car

There were a few «bumps in the road» with my rental but my experience with renting here still turned out great. We rented a 2015 Ford Fusion from this location for a week long trip from FL to NJ. As we were driving down the road in NJ, the horn just started blaring. We pulled over to the side and fiddled with it a little until it stopped. On our way back to FL, it did it a few more times on the highway. By the time we got to GA, the car was not driveable with this short in the horn. I calling Enterprise but there was nothing they could do since the only one near where we were was closed for the night. We had planned on driving straight through and getting home that night but instead we had to get a room at the Days Inn for the night. In the morning, we were able to get a tow to the nearest Enterprise, trade out the car and get back on the road. When I called the Oldsmar office and spoke to Amir, he apologized for the inconvenience, assured me we would not be charged for the extra time with the car and credited back the money for the room and a little extra for the inconvenience. Unfortunately things can happen against our will and throw a wrench into things but Enterprise went above and beyond to make things right! I would highly recommend renting from them and next time I need a rental, I will definitely call them.

As Always, Enterprise did not disappoint! When I arrived, my car was ready, reserved online so paperwork was minimal. Amir is the best! Thanks for making my birthday weekend worry free for transportation. :)

Great staff, friendly and very efficient. Fun to deal with Enterprise employees.

I reserved a rental through priceline for what I thought was a good deal $ 11 per day for a compact sedan, showed up to this location and a young male in his 20s with blonde-​ish hair was working the front desk, or only desk in a 5×10 sq office if that. He said the only compact they had available was a chevy spark which it seems to me the little pokeball (tiny vehicle) could be no more than an economy vehicle, which is a 4 door smart car in all reality. Anyways, once the representative showed me the vehicle I disagreed as to why would I even consider taking that vehicle since there was no way that could be considered a compact, however, he stated it was and that it was his only vehicle, a lady who was returning her vehicle stated she had a toyota corolla and that she was done with it and could take it, the rep went ahead and said that vehicle was not available. I proceeded to say thank you and that I was not going to take that vehicle because it was not what I had reserved, so I left, and he seemed unimpressed and unwilling to accommodate a customer.
Obviously the representative ought to be retrained in pretty much everything, demeanor, bearing, sales, customer service and life in general.

I needed a rental car when my family was visiting as my small car would not hold everyone. I used this location of Enterprise as I had a bad experience at the Palm Harbor, FL location. I was able to get a car at the time I wanted and the service was far and away above that of the Palm Harbor location. Spurgeon was the agent who helped me and he was polite and professional. Ricky gave me a ride home when I returned the car and is a nice young man and also polite and professional. The only reason I did not give 5 stars is because I wanted a small SUV and I got a Chevy Tahoe which was nice to drive and comfortable but a gas guzzler. But, that was my only choose the day I picked up the car. Also, the agents have to answer the phone while they are waiting on you and that in my opinion is not good customer service. They need a secretary or answering service to take care of incoming calls while they help their face to face customers.
All in all it was a positive experience and I would return to this location of Enterprise when I need to rent a car in the future.

I have a location right down the street from work, in Oldsmar, so after work decided to head out for July 4^th weekend. All I needed was a dependable car. It was too much to ask. The staff seemed hurried, and absolutely hateful. I asked about a sign taped to the desk asking folks to inquire about holiday specials. The man said it was a mistake and ripped the sign off and threw it away. I laughed thinking he must have been in a hurry, like I was. Back to business: I couldn’t get a small, cute, economy car as I had hoped, but they offered me a huge, red gas-​guzzler I was prepared to try instead. Skeletor punched in the credit card info and said the credit card was declined. Bullshit I say. Run it again Rick Scott. Again, declined. My entire trip and plans were ruined because I couldn’t get a car when I needed it. Credit card company says it would have continued to deny with The Grim Reaper punching in the incorrect expiration date. Never going back there again.