VIP Discount Auto Center

I seem to have had a similar experience with them on several things that I read in other reviews but they ended up treating me alright.
Our truck had some issues they agreed to fix it gave us a price and we agreed to it. A guy called my husband and said that he had to do something else to it and my husband said not to do anything that would change the price we discussed (our budget was tight). well the mechanic I guess put in a couple of new parts with out clearing it with us first (on a different issue then the truck was in for). The bill was $ 100 over what we talked about. We basically told them that was unacceptable and they took $ 70 off the bill since they already got rid of the old part. Which I thought we could live with.
I went to get my vehicle inspected there and they made me come back in a scheduled appointment a few days later. When I got there there was a mistake the Town made on my paper work so they said they couldn’t give me a sticker and asked me to come back again once I had it sorted. (I saw them turn a few people away for inspections that day). I told them «no» and that I had a scheduled appointment and that they could do the inspection and not give me the sticker and after they did the inspection I would get the paperwork cleared up and then they could give me my sticker after (I knew my truck would pass since I just got it). My truck they told me would of passed inspection, and I went to the town office got my paper work cleared up went back to VIP and they took a look at my corrected paper and gave me a Sticker.
I find you just have to be really firm with them and tell them exactly what you want and as long as your expectations are clear they are not to terrible to deal with.

I stupidly took my car here to have new summer tires mounted. When they gave me my car back my wheels were all chewed up around the rim’s edge and there were black markings all over the wheel’s face. Clearly whoever mounted the tires had no experience working with low-​profile, high performance tires with very stiff sidewalls. I understand Direzza Z1 Star Specs can be difficult to mount, but you should not damage the wheels when mounting/​dismounting them.
The company did nothing to reimburse me for the damage to my wheels (it went all the way to the corporate level). These people are crooks who do terrible work on cars. I swore I’d never bring a car here, but I figured how could they mess up something as simple as unmounting/​mounting new tires.

I actually had great service at VIP Discount Auto. For one, they replaces my wind shield wipers for free (though I gave a tip), and for arear break line replacement, and full rear break job, I only paid about $ 100 more than what I paid at Swett’s auto shop for just the front break job… I’m satisfied…

So who sells a new battery with no fluids and not charged? These people. They are down the street and we will never trust them again– I mean this is a battery — hardly rocket science.

I went here once and never again. They tried to charge me near $ 200 to replace a door handle (that worked, but had a piece of the plastic broken off) or they wouldn’t inspect it. I brought it to Goodyear and they didn’t say one word about it.