Club Metro USA

I was a member of this gym before but I came in just for a free day session. It just reminded me of why I left in the first place. Everything here is constantly broken. There were at least 3 treadmills broken and the bathroom smells like a shitty wet sock that’s been rubbed in someone’s armpits over and over. I’m sure the carpeted floors in the lock room do not make any of it better. Yup. This place is still the same and I’m glad I’m not a member anymore.

Terrible is the correct word to describe this Gym. Most of the machines do not work. Always overcrowded. They raised the few $ 20 without even informing me. Dont know why they have this robbing business ethics. Cancelling the membership.

Ok Gym, crowded at most times, and many machines no longer work. But terrible business ethics. They doubled the monthly gym fees in Jan 2016 without bothering to inform. Cancel your credit card and move on.

Terrible club. They doubled their prices in January. I cancelled my membership. They continue to charge my credit card even through they have been notified in writing. It amounts to credit card fraud. Stay away!

I used to love their branch on Rt. 516. That one was spacious and had a great Martial Arts area, complete with a boxing ring, judo mats, and multiple punching bags. But that closed down due to landlord disputes. This one is ok. It used to be a Gold’s Gym. It gets really crowded and a lot of the people there are hogs on the weights. Won’t let you swap between sets. I usually go to their Matawan branch. It’s a further drive and is smaller, but it is worth it. I always get a chance to use the station I need.

Paid cash up front for a one-​year membership which was $ 30 per month & included workout classes. I paid cash to avoid their scamming and the hassle of disputing unauthorized charges on my credit card. (I’ve relocated to Union County since then). Anyway, the lockers were always broken & they of course were not responsible for anything stolen. The tv in the theater room was always out of order. For some reason, women felt it was okay to bring their young sons (10, 11 & 12 years old) into the locker room while the rest of us were changing into our sports bras. I complained to management and they did nothing. The instructors were always late & would not say hello or apologize when walking in. Classes would be cancelled sometimes while we just sat there waiting after rushing to be on time. I could go on… These gyms only want your money and rely on most people not showing up as they could never accommodate all their members in one day. Don’t fall for their personal training scams either. Invest in a workout machine & some DVDs and workout at home. It will save you time and money plus you can use your own shower afterwards.

This place is so horrible. My family got a gym membership a while ago. My dad cancelled the gym membership a few years back but continues to be charged by be gym. It’s unbelievable. They’re such crooks. Do yourself a favor, stay the hell away from these people unless you’re a lawyer in a position to defend yourself when necessary. If you have to cancel for any reason, they will tell you your membership has been canceled, continue to take your money charging you for the membership you cancelled, and even threaten legal action when you fight back. They are terrible, low quality, immoral, money grubbing crooks and should be put out of business. Yesterday.

Terrible gym. Was not given an option to choose if I wanted to move my membership to this gym after the route 516 one was cancelled (adding on another 20 minutes of my day just to get to the gym). It’s always packed to the gills and hard to get into a flow of using the weights or machines with someone at every other machine at all times.
After my card they had on file expired and without any notice, i was charged a $ 25 late fee, more than the actual membership.
Canceling was even more of a headache. Had to personally write and hand deliver a letter saying i wanted to cancel. When this didn’t do it, I spent another 10 minutes on the phone the next day, only to have to come back in the following week. Why there is no option to cancel via phone call or over the internet is beyone me other than that it they scam their customers.
Highly NOT recommended

It’s a very pretty gym that’s managed by lunks and incredibly overpriced. I had a membership at their 516 location which wasn’t as busy as their shoppes of old bridge location which was great for me. I recently took a tour of their shoppes of old bridge location off of route 9 and although the amenities are very nice the place is crowded with too many wandering eyes sizing you up… If you’re looking to work out and aren’t a total princess, I’d suggest a couple of other gyms which are easier on your wallet and offer the same amenities like towel service and a sauna. Great place if you’re looking for your next date though, it’s a total «meet market» and good luck getting out of your membership without canceling your card.

I wish there was a way to review with 0 stars. Plain and simple go somewhere else and save the aggravation. Management assumes you are an uneducated moron incapable of understanding contact terms and conditions. We understand the contract and the law. First step, cancel the card. Second step, get a lawyer.
This all boils down to one man, his commission and an over charging scheme.

Terrible gym. They closed down my gym location and didn’t notify me by phone or mail or anything. They proceeded to charge me despite this fact. Even worse, when I made a request to cancel my gym membership they had me certified mail delivery it (which is understandable & okay) but proceeded to charge me ANYWAY. When I spoke to a customer service representative, they informed me that they aren’t sure why I was charged again and would forward the request to their financial team. Nothing has happened since except more bogus charges.
Stay away from these crooks.

I will only come to this location of its convenient. This is because many of the equipment are either under repair, broken, or look decrepit. The locker rooms are dirty and always smell like B.O. The showers look skeevy and I’d rather go home to shower or bring clean clothes to change into. For the amount of money the gym charges and the location, they should make the club more pleasant to work out in.

All I have to said is that the gym gets the job done for me at least. However, there is so many variables in this gym that makes me wonder how this gym functions?
First of all, a lot of the machines are malfunction and the many of the treadmills tend to not work, which make me wonder where does all the money go from our monthly fees and maintenance fee?
The rearranging of the rooms for the free weights and the heavier lifting exercises did make the gym a little bit easier to move through floor, I guess that is a plus.
As, for the locker room… why is there carpet in the locker room? And the steam room need to clean more often, if it is not broken.

Unfortuately, you can’t give a zero review. This company as a whole along with ABC financial is a joke. We went to the other old bridge location before they shut it down and, while the staff was nice, the machines were always broken. This location was no better.
Don’t even TRY to cancel your account! I have been fighting with these companies for MONTHS now. I went through, what I thought, was the proper channels to cancel my account and I am STILL getting threatening calls and e-​mails. I got one today!
Every attempt to contact management was met by «Oh, so and so isn’t in, call back at X time», call back and still no one that I can talk to about this issue.
It costs money to send a certified letter and NO ONE knows who signed for it or where it could be.
This company is not worth the trouble.
I have replied to their most recent e-​mail with this:
I do apologize that both companies in this issue cannot figure out what to do.
The account was cancelled MONTHS ago using the correct channels to do so.
Club Metro told us that we had to send a certified letter to THEM and we did so.
After being harassed via phone and e-​mail and noticing that MORE money had been taken out of my account, I contacted ABC about this issue and was told that it should have been sent to THEM. Improper communication caused this problem. When I contacted both ABC and Club Metro, I was told that the certified letter could not be found. SOMEONE signed for it. Why am *I* being penalized for the company’s mistake? After calling both Club Metro and ABC, I was told by ABC that they would contact Club Metro on the matters and I would hear back from them (ABC) that afternoon. I heard NOTHING from the representative, feeling like my case was not important, I stopped payment and my bank did a charge back because these companies continued to charge me. I just want the account cancelled and cannot understand, even after going through contractual steps, why I cannot be released from this.

It’s a gym… Lol. I only go to this one because it’s pretty cheap and I get money back from my insurance if I go a certain amount of times a month. I was going to the one on 516 until they closed and moved everyone to this location. They have a lot of equipment but it gets pretty crowded so I don’t stay long. My first time here I told the young girl working I have never been to this location so not sure where everything is or what they have. She literally stood at the desk pointing in different directions saying there’s rooms here and there machines that way… I was very baffled by this kind of service that I just walked away feeling like whatever I’ll figure it out myself!
My first time on the treadmills I thought I was going to become sick. Not only is this gym upstairs the cardio machines are like on a platform so when people run the whole thing shakes and bounces.
Again I only go here because I practically go for free and what beats that?

I moved here from the Club Metro in Jersey City. Overall the two stack up pretty evenly.
Tons of equipment so you can vary your workouts a little bit more. It’s usually crowded around when I go which can be a pain, but people there seem to be open to sharing. Plus other locations are opening which should ease the crowdedness over time. Would be GREAT if they got a second squat rack that actually had guards (nobody uses the second rack in the powerlifting room because it doesn’t have safety guards!) Nothing more frustrating than not being able to do squats because the rack is taken all night.
I can’t speak for the quality of the cardio equipment since I only go there to lift. Seems really crowded, and a lot of the people complain that it breaks frequently.
It’s nice to have a sauna. For $ 20 a month you really can’t beat that.
The locker room (at least the men’s): this alone knocks off a star or two. Whoever thought carpeting a men’s locker room was a good idea should be tarred and feathered. Club Metro needs to either tear that carpet up or start getting it shampooed regularly. My gym shoes smell 10x more appealing than the locker room, and the sour stench is sometimes unbearable during heavy-​use hours. I shudder to think what diseases are growing in that damp mildewy flooring.

Not even going to waste my time writing an in-​depth review; this corrupt organization does not deserve my effort. Just read all the poor reviews because they are true to their word.

This place continues to disappoint, the treadmills are broken for weeks. It’s not that they can’t be used, they just don’t function properly. Inclines don’t work, tvs don’t work, rather then repair its time to replace. And even through its $ 20 per month, they do charge an annual fee for maintenance, this fee should go for some new equipment

The gym is okay. Very standard, nothing great. Like others have said, canceling your membership is like pulling teeth. There is a 30 day minimum period to cancel your membership, and during this period I was charged an annual fee which I felt was completely unwarranted considering I had already been trying to cancel my membership for a month at that point and had stopped using their facilities for over 8 months. Do not get sucked into this black hole of doom, they never let you leave!

The frequency of broken equipment, steam/​tv/​other rooms out of order, unreachable customer service, and an asshole manager who never does anything about this is slowly, but surely outweighing the low monthly fee of this place.