Firestone Complete Auto Care

This location has great customer service
Friendly people
Fast service

Superb customer service! I was greeted by the folks at the front desk as soon as I walked in. Special shoutout to Sean. It was a pleasure to work with him. A customer came in pretty upset, making a scene and, Sean deescalated the situation very well too!
Anyways, I’ll try to keep this short and sweet :)
I made an appointment online less than 24 hours for my requested time slot. They got me in right away and, it only took 30 minutes for my oil change and tire rotation! Yes, 30 minutes on a Saturday in the afternoon. I can’t remember the last time I received that type of service, that quickly! I waited around in their lobby which was, very clean by the way. Overall, great experience. Exceptional service and no shenanigans as far as, selling me additional services I didn’t need.

I admit it, I am not a car guy. For the most part, for me, a car is just to get me from point A to point B. But I respect my car and follow the maintenance schedule and get my regular oil changes done at Firestone.
You must schedule your oil changes ahead of time but you can do it online and while you are on their website grab a coupon. They are always there but do change monthly and some months are better than others. Standard oil change is around $ 20-​$ 25 and full synthetic is $ 50-​$ 55 (with coupons). They always do a courtesy check of my fluid levels and tires. Even top them off if they need it and its all included. An oil change usually takes about 30 minutes.
The technicians and counter people are always nice and explain your options well. When I decline a service (usually a light bulb or air filter… I can do some things myself! haha) they never pressure me to have them do it or give me the guilt trip that my car is going to explode if I don’t have them fix it right away.

I brought my car in for normal maintenance, so I can’t say anything about how this Firestone does as far as major repairs. What I can say is that the customer service was very good. The service advisor, Sean, was very helpful in arranging the appointment and giving the estimate. He also mentioned the coupons and rebates available.
The waiting area is large and has a TV and a variety of magazines. The waiting area and the repair bays are clean. There is a restroom, but I did not use it so I can’t comment on it’s state.
The technicians did the maintenance fairly quickly, efficiently, and effectively. They did a standard inspection and explained their findings. They were as friendly as the service advisor. No one was pushy trying to upsale me on anything.
The one drawback I found with Firestone was its location. While it’s near a busy intersection, it’s not exactly the easiest to access. In fact, there are other auto maintenance and repair shops around it that are easier to access.
As far as prices, while Firestone has a bit higher prices than other mechanics, it’s not that much higher (if you use any available discounts/​coupons). What got me to try Firestone was their decent reviews and there convenient hours. For me, the convenience was worth the slightly higher price of the services. The place is open 7 days a week and has hours outside the normal business hours. That helped me a lot.
So, overall, I’d recommend Firestone Complete Auto Care near the intersection of 135^th St. and Blackbob in Olathe for normal maintenance. I’m sure they would do major repairs competently, but again, I haven’t used them for that. However, wouldn’t you try a mechanic shop for normal maintenance first to get a feel for them rather than using them for a major repair and seeing how it goes afterwards?

Very friendly nice people. I trust them, a little high on their prices, but I know the work is good

I was very impressed with the service I received here. Needed 4 new tires for my wife’s car, they recommended some Bridgestone Potenza’s that turned out awesome and also were not the most expensive tire they had. My wife had told me the car had been pulling so I assumed it needed an alignment. After mounting the new tires the alignment was in spec and it was the tires causing the pull. I was impressed by their honesty. I already thought it needed the alignment and frankly I always think its the right thing to align a car when you get new tires installed, but it didn’t need it, and they didn’t try to sell it to me. I appreciate that because I would have told them to do it if they told me it needed it. I would definitely recommend this store and I will be back.

I was there a week ago! I wanted to give my tires a week to insure they were legit, put on correctly and I wasn’t on the side of the road calling for roadside assistance, my darling husband.
I am here to report they had excellent customer service. I used their online scheduling to make an appt for four new tires and they confirmed less than 12 hours later. They were beyond nice when I called to reschedule that appt. They were beyond nice when I came in and they had me done in about 1 hour and half. I didn’t want them to rush. I want my car done up right.
One week later I have had no issues driving. They did it right with a smile. :)))

Just came in for an oil change. I had an online coupon on my phone that they took, no problem. Service was pretty quick with no appointment. Gave me a printed report on upcoming possibly needed maintenance. I noticed a lower price for an oil change at a nearby competitor. The tech at the desk, Sean matched it. Great speedy service.

I should preface this with the fact that I have had VERY bad luck with Firestone with previous cars at different Firestone locations. Any my parents have even worse luck with a location in Independence (a wrench left in the engine?).
But I’ve taken my cars here to the Firestone in Olathe for six years. The three managers remember who I am and who my wife is. We’ve had problems with one of our cars, and if the problem persists after they try to fix it, they’ll repair it for free. They give great coupons. The no-​interest Firestone card saves my financial life at least once a year.
I’ve never had an issue with dishonesty or feeling like I’m being duped into getting services I don’t need. Even if I move 100 miles away, I’ll still take it to this Firestone location. It’s the only place I trust with my car repairs — even more so than the dealership.

We were headed out of town when that crazy snow storm hit a few weeks back around Christmas. My hubby had to have some dental work in the morning and this Firestone was just down the street.
We came out of the dentist office and our windshield wipers were all jacked up and yes that is the technical term. The rubber was hanging off and they were frozen to the wind shield. I pulled them up on Unilocal and called to see how long the wait was for wipers. They said no wait.
We were there in less than 3 mins and the tech ran out with the blades. I told them what we need make and model of car stuff. Hubby ran in and paid for them and we were off in 10 mins flat.
If that is not awesome service, I don’t know what is.

Don’t go there. very dishonest.