Better Concrete Construction

I just wanted to leave some comments on the concrete work performed by Better Concrete recently. First of all, the staff were very friendly and worked with us before hand on getting an estimate. They were not very clear on a couple of items, such as the city apprach section and the dirt backfill. For example, not being an expert in concrete replacement, they shoudl have explained better that the section of the driveway nearest the road has a different name, city approach section. When they started our project theyonly did about 2/​3rds of teh driveway. When we questioned them they then informed us that the bid did not include the bottom section. It would have looked bad to have 2/​3rds new concrete and ¹⁄₃ old. We had to increase the bid to include that section after they had already started. The second issue was on the backfill dirt from where the forms were removed. There were big gaps left which looks terrible. I talked to the owner and they are going to fix the problem, but, I think a little clarity in the beginning would have made a smoother experience.

From my initial phone call to the company to set up an estimate, to the completion of the job, this company was great to work with. Mike, the owner, came out to our shop to meet with me, see what needed to be done, and offer an estimate. We had a drainage issue in the alleyway connected to our shop, and also needed a couple of squares of sidewalk replaced. Mike was very pleasant, honest, and offered a very competitive bid. We chose to go with them, and then… a bunch of snow happened. Work obviously couldn’t start. But, as soon as the first nice day popped up, we received a call that they were ready to roll.
The crew was very nice, worked quickly yet did the work well. All in all it took two days to complete. There is a long, metal plank involved in the repair they did. Upon completion, we noticed that it was just slightly not wide enough, and posed a bit of a danger. I contacted Mike, and someone was out immediately to take a look. They rearranged it so it would be okay for the few days it would take to make a new plank. The new plank fits perfectly.
The whole process was great! We will definitely use them again if we need more work at the shop, or need any at our house.