K9 Kennel Store

i placed a order about 2000, and they choose a courier company for me name «road runner», i wait about 2 weeks for them to deliver my order. and at that deliery date, this «roadrunner» company’s driver told me, my driveway is too narrow, there big truck cant get inside. (well, ikea, american soemthing a lot of furniture company have delivered to my house, i didnt see any problem of that) so they ask me let me rent a car to meet them at somewhere, lol… i never see this suck company like this, that is joke. and i told this stituation to k9 kennel store, they said they will discuss with this «road runner» or might chose other courier blahhahahahahahh. so basic i need wait another «few weeks». so i decide to cancel the delivery. so you know the process, they will tell you a lot of bullshit, then basic they charge me about 1000. lol… i get nothing and wait about 1 month, and be charged 1000 dollars. i mean, chose courier company carefully, dont choese this kind of shit company. so i highly dont recommend this k9 kennel store, cuz they dont give fuck about comstuer. just their money. what a joke.

We ordered the Ultimate Kennel system and had an excellent experience with the K9KennelStore. Their customer service was fast and responsive via email. I had asked several questions regarding shipping before I purchased the Kennel, and I received an Email back same day explaining exactly how it worked and what I could expect. They did tell me that since I lived on a non-​through street their trucks may not deliver directly to my house. So I made contingency plans for a secondary drop off point.
I decided to make the purchase online and their customer service team again shined. They contacted me asap to discuss my order and let me know that some of the things I ordered was the wrong size to fit the Ultimate Kennel I ordered. They quickly let me resolve the issue over the phone with no hassle.
Then came the shipping. They sent me email’s along the way to let me know the status of the process. First being that they were building my order and packaging it. Second when it shipped. From the time I made the purchase to when it was delivered was roughly 2 – 3 weeks.
The Shipping company that they used was also Great. They called to setup a workable appointment for both parties and ended up dropping right in front of our house, Turned out the non-​through street was not an issue. But I appreciate K9 Kennels to let me know that it may not be a possibility. Im sure every shipping company they use is different in each region.
The driver unloaded the Kennel System out of the truck himself and off he went.
Construction of the Kennel was simple, my wife and I knocked it out in a couple hours on a Sunday.

This will be a very mixed review.
Let me start with the good. I have a «Houdini hound» she’s a 30lb. mutt with a four foot in place spring action jump. She can clear a 6ft. privacy fence with a running start, if she doesn’t dig under it for funsies. I spent six years worrying over her constant escaping from any and every fence that I could find. Wood, metal, stone, or wire this dog found a way around, under, or through without fail. I was highly skeptical that this pen could keep her in, but I was willing to try anything to keep her safe and me sane.
I’ve had the kennel for almost a year now and she’s only escaped ONCE and that was before we installed the roofing when there was a gap over the kennel castle portion in the fence that she could easily clear. Here’s the crazy part though, she wanted right back in! This has become her own little home and she loves to spend time alone in her kennel when we’re out during the day (weather permitting, of course). She can’t dig out because there’s flooring and anti-​dig bars in her way. She can’t climb the mesh — she tried a few times but gave up after she couldn’t get over the top bar. And she can’t get enough of a run up in the 8ft wide area to clear the top part where there isn’t a roof. I think that some dogs would be able to get out if they were really, really persistent diggers or a large dog with no roof, but it holds my dog and that is a first!
Heck, I’m so happy I’m going to eventually expand her kennel into a larger run structure so that I can add a second «kennel castle» for my other dog to have as her own. They’re good friends, but «Houdini hound» doesn’t want to share her room!
Now for the not-​so-​good part.
As you’ve, I’m certain, read in the prior reviews the customer service is lacking at best. When I called with questions before I purchased I got bounced all over and got different answers about how things would fit together. I sent the company a diagram of what I wanted to do to make certain I had all of the pieces I needed and the best I could get was an «I think so».
Shipping was the biggest nightmare and the kennel arrived damaged on the second attempt to deliver. The first time the frieght company sent a truck without a liftgate because they expected me to be able to lift the panels down after separating them on the truck. The issue was that I couldn’t lift the panels and K9 Kennel Store had ensured me that there would be a liftgate as I was adamant that I would not help offload the truck due to liability and a prior injury to my leg. With my husband, myself, and the driver (no helper with over 1 ton of metal on the truck — way to cut costs delivery managers!) we just managed to get it on the liftgate and down in mostly one piece the second time, but it had obviously been thrown around somewhere in between.
K9 Kennel Store did replace the broken pieces, though «timely fashion» could not be used to describe the timeline at all and I was informed that the agent I had been working with had left somewhere in the interim so I had to restart the process. They did tell me that I could refuse the order, but the ramifications would be that they may not be able to deliver a second time at all because the freight company would refuse to deliver to me at all!
Ultimately, I think that the company has a good product and I think it’s worth the exorbitant price tag if you have the kind of dog that needs this kind of kennel, but K9 Kennel Store really needs to improve their shipping methods and their overall customer service. These are not cheap kennels and the people buying these expect to be treated like they’re doing exactly what they are — keeping this company in business one kennel at a time.

Overall quality is poor-​I have used their expanded metal black runs for an inside only application. These are supposedly powder coated but the first set rusted and peeled substantially by a year old and the second shipment had rust on arrival. They also «redesigned the door drop pin… WHY??? I will never know… must have saved them money because you MUST put pin in to keep dogs in now! With new design, dogs can easily lift the pin up and release themselves… first day up and I had 2 dogs get loose! Dumb change… they old one at an angle worked great! And their shipping is the most expensive I have ever seen and they are BEYOND slow to deliver… count on a month! maybe. and make sure you read over delivery… twice they have sent trucks to my home with absolutely not one piece of equipment to remove from large truck! Ridiculous… especially when you consider the cost and slow speed… keep looking. I will. Tried to order just 2 doors after spending thousands… yep…no consideration is given for repeat customers… they can not guarantee delivery by 4^th of July… a month off! Horrible customer service!

I cannot even believe how awful this company is. I am still in disbelief. I ordered over 4 thousand dollars worth of kennel items for my dogs in Oct of 2014 and was given a ship date to which I stayed home and waited all day. I called and let them know and they just apologized. I really did expect maybe an offer of a coupon or something for an entire day for misinformation and told them that even amazon offered me that when they sent a book a day late. Just customer courtesies to keep the customers coming back, win/​win. Prior to this even happening I placed the order a month prior because it was so large and a lot to remember with all the parts required but had to pay the following month. When I paid they told me that suddenly they could no longer honor my original quote (from a month prior) because shipping went up. I did question that and they wrote back with some weird double talk saying that they talked to the manager who said they could honor my original quote but that i would have to pay the difference with the shipping. This was my first red flag with this company that they had shady practices but I gave them the benefit of the doubt until when i asked about the shipment non-​arrival and was told in an email” I don’t know what you want us to do, we bent over backwards for you when we honored our price quote to you” since when is honoring a quote you give someone 4 weeks later bending over backwards? Not to mention the whole «the price has gone up because of shipping but we will honor the quote as long as you pay the difference in shipping» $%^&? Well if that is bending over backwards in Ogden, Utah? If that wasn’t bad this easy to put together kennel took two full weekends with the help finally of union carpenter who was F bombing the online assembly directions. The pins were not long enough to keep three panels together so I had to buy several at Lowes at a cost of over 50 bucks. Then when we put the corrugated roof on it was two inches too long and back to Lowes I went to buy a 30 pair of metal cutters. I let this company know that I had out of no obligation did them the professional courtesy of advertising for them on my web site and recommending them to my puppy customers on my take home care sheets (prior to my bad experience of course) and they still have been inconsiderate and have offered me nothing but grief. We had some windy weather and one of my roofs caved in after just 3 months of owning this and when I wrote to them they sent me some policy quote stating they don’t give replacements for this because customers should take proper precautions against snow by using their d rings and bungees. I actually seeing how non reliable their mechanisms were triple reinforced my roof with polycord W formation double ply battoning way above and beyond an of their recommendations. This company is not customer oriented and I wish I read this page and the rip-​off report before buying from them and spending that much money. Theives. Nothing less than theives. When you can provide sub par products and service in the guise of «Policy» that is legal theft and these people are shameless.

I run a non-​profit animal sanctuary, so I needed to purchase some kennel panels that I could bolt into the barn wall to cordon off an area for the special-​needs animals who come in.
I was attracted to these kennels because, even though they’re expensive and the delivery options are horrible, they look versatile and adjustable.
Well, I never got to find out because the customer service is HORRIBLE. I never got an answer to my emails, so I had to call them. After I got *some* answers, I went ahead and made a $ 900 purchase.
A week went by and I called to see where the shipping was at. The woman on the phone told me that they hadn’t done anything to my order in the past week and that I should expect my order to take a least a month to arrive. What the eff kind of company takes a month to ship their merchandise out? I guess the kind that doesn’t want your business.
I told her that I could not wait a month for this thing to arrive, and she simply replied that she’d cancel my order. She didn’t offer to expedite the shipping; she didn’t make any kind of apology or effort to make things right. I guess they just really don’t want your business.
By the way, I found an identical kennel at Lowe’s (not even on sale), ready for in-​store pick up, for ½ the price of the K9 Kennels. There is no reason to patronize this establishment because not only are they over-​priced, but the customer service people act like they hate you and would do anything NOT to get your business.

BEWARE: The Basic Kennel sold by K9 Kennels, Ogden Utah, has a serious design defect involving the top metal rail that curves downward between panels and kill your dog. The curved part forms a perfect «paw trap» into which my German Shepherds paw was trapped, leaving her to hang until her death. THIS DESIGN MUST BE CORRECTED, AND IF YOIU HAVE ONE OF THESE KENNELS, DO NOT LET THIS HAPPEN TO YOUR DOG. I have filed a report with the U.S. Consumer Product Safety Commission.
This kennel does not rate a single star. Now that its happened, the design flaw is obvious, but I depended on the «pros» to design a safe «kennel that I could trust.»

The kennel is fine, but the flat corrugated roofing is not. They sell this roofing as an option, but have not engineered this. A multisectioned flat roof is destined to leak like crazy.
They have not been very helpful or responsive re this issue

I ordered a 6 X 12 welded kennel for my two dogs. I have Coyotes and Javelina occasionally in my area. The very large dog next door gets loose at times. It is significantly better than chain link. I feel my dogs are safe.

I ordered the Ultimate Kennel 6 by 16 with local pick up had done my homework looked at reviews and even made a visit out there to see them for myself before placing my final order, I knew they were pricey but thought everything that came with it would be worth the price. I was wrong!!! I received the product with missing parts and was told they would be right out to me. After setting up the kennel the one good thing I can say about it was set up was easy. I showed my dog and he took a look around, turned right back around, opened the door and out he went. During a phone call to K9 Kennel I was told it was a design flaw and to fix it myself! I’m still waiting on missing parts with a kennel I can not use more then a week later. I have decided to return the kennel and buy some where else. The only person that was helpful at all in this company is Robert who runs the local Littleton office. Sadly that does not make it worth it for me. To their credit, I posted my concerns on their Facebook page. I did so when the phone rep told me there was nothing he could do for me and to basically suck it up. The comments are still there. However, the company removed me as a friend so I would not post anything else. Terrible customer service and childish social media actions make this a company I will go out of my way to educate others about. Since my family has been involved with several local rescues and go to many dog related events, this will not only be easy it will be a pleasure.