Chick-Fil-A

Employees are always so friendly here! I love to come let my kids play in the playplace. Even when the restaurant is crazy busy everyone is still helpful and they keep it clean. Great family restaurant

The food is good and the wait is long which is expected. The customer service is okay. It is never pleasing to see employees in dirty clothes, which the ones I encountered were. While at the drive through window I asked for ketchup and the lady at the window just stared at me and shrugged her shoulders after saying «yes». I replied, may I have some. After rolling her eyes she handed it to me then walked away. Not cool… I’m a fan of this restaurant but won’t return to the one here in Odessa.

Will not return to this store. WTH, 7:40 pm and no ice cream, no milkshakes! They are very lucky my 3 3 year old and pregnant niece did not loose control with them. Very poorly organized over all lines everywhere and all anyone is doing is waiting, waiting, waiting.

It’s awesome they are always busy, but it’s worth the wait. They have the best chicken nuggets and I love their waffle fries. To be so busy drive thru moves pretty quickly and my order has always been correct.

sent back sandwich b/​c wanted no pickle – simply removed pickles and still had pickle juice on bun… normally love chick fil a

Wonderful staff!
Delicious hot food! No wait !
Thank you! Odessa C-​F-​A
Only down fall overcrowded!
By all means all tables full of happy families we had to go back in line and ask for to go bags (Family of 5)

I love there breakfast! Try the chicken minis whatever they doing they doing it right cuz I’m addicted.

The food is very good but the service seems lacking. They stay pretty busy most of the time so you may experience a long wait for your food. However, they do have and offer family activities that make going there a pleasant experience.

Is always pack but like any other chick fila is good love there spicy chicken sanwich and I cant get enough of there chick fi la sauce…

Went here for lunch today. Ordered food for myself and my parents. Staff seemed genuinely glad to see us. We went about 11:30 and expected a crowd of high school kids. No wait whatsoever. Ordered our food and barely had time to get napkins, straws, condiments, etc. when the order was ready. It was fantastic! Hot, buttery and crispy. It reminded me of what Jeff Foxworthy said once, «If they were to tie your hands and feet to a chair and put a Chick-​fil-​A sandwich on top of your head, your tongue would beat your brains out trying to get it. Superb job! I don’t know about the other 2 reviews. Sounds like the one had an axe to grind. I’ve never had bad food or service at this location. I’d tell everyone just to ignore the 1 star review.

Is it me, of have the grilled chicken gotten much much smaller? Good service, but what happened to the food?

This us the worst chic fil a ever! I am a medical rep and I use this chain all over Texas for catering and I has the worst experience ever here. I left several messages for the owner rusty Dunn to call me with no return call. I plan to call corporate next. The manager Kim was the rudest person ever! Attention all medical reps… Do not use this store! You will regret it!
I will never. I repeat ever go to this store again! I am hoping to be able to give it zero stars. I am a medical device rep and me and 2 other reps from different companies had a joint lunch today and we called in a catering order at 10:15 am for a 11:45 pickup for a large physicians group.
We got to the store at 11:50 and the line was out the door and down the street. We walked in and told them we had an order to pick up. Not only was it not ready but the manager Kim with dark hair was the rudest perpen I’ve ever seen and told the girls to tell us we had to get in line that was out the door to pick up a $ 200 catering order! We had called ahead!!! I do a lot of catering n odessa and I will never use them and I will make sure none of my rep Friends use them ever. And that manager should be fired. She is managing by fear and is the worst Customer service skills I have ever seen. We asked do rusty Dunn number to call and they would not help us. Never again! This, do not cater here! Now we has to show up at a lunch with no food. And we told the doctors what happened and they were very disappointed as well.