Jack Safro – Ford

They treated me terribly. I am just a «dumb female» or at least that’s how I was treated. They refused to allow me to speak to the mechanic performing the repairs on my Ford Fusion, which was towed there by Firestone, with repairs authorized by Firestone due to issues with the a/​c they were unable to diagnose. When my Ford was in Jack Safro Oconomowoc dealership possession, John, the service manager, refused to speak to me about my car, telling me «I was not the one paying the bill, and he would only answer to the one paying the bill – Firestone!» (EVEN THO I AM THE OWNER OF THE VEHICLE!!!) Then, they go into the dash to replace the evap temp sensor, which I suspected was the issue with the a/​c all along. John did call me at that point, and told me that «this was the only work that they would do, and after that I am on my own.» ??? Which should have been a red flag that they do not stand behind their repairs — -and they didn’t. When I took possession of my Ford again, the radio LED display was shot — it didn’t come on, indicating that they must not have reconnected everything or shorted something. When I called to have them look at it, they transferred me to this incredibly nasty GM, Jerry, who told me «that they would not look at it or stand behind their work – what they did was perfect, and should I call again, he would call the police!!» Nice.
I have serious safety concerns now, as should there be a «short» or issue with the power steering or the wipers or headlights, it could be seriously dangerous or fatal and I have a young child. Apparently, this dealership does not care.
They refused to give me the contact info for the owner, and to top it off, sold my personal information to a third party, who constantly harasses me with phone calls now, claiming to be from their dealership processing unit.
Run like hell from this dealership. Not honest or trustworthy. Treat females very poorly.

Dropped my car off for a 9am appointment for an oil change and left. Had a coworker drop me off after lunch (1pm) and my car STILL wasn’t done. Then I was told it would be 10 minutes and I waited another 45 minutes. How can an oil change take almost 5 hours to complete? Unbelievable!

When I called they didn’t have an answer for my question, but they promised to get right back to me. They did, right away, and with a well researched answer. They were able to make an immediate appointment for me, something the other dealer couldn’t even get close to. When I got there they greeted me luke-​warmly, but as I waited for my repair they made fun and friendly conversation. Then the mechanic came out and told me in very understandable terms what he did and why. A couple of days later they called me to ask if I had a good experience — heck yes!

I purchased a pre– owned Lincoln from these guys. I absolutely love the car, but my impression of the dealership as a whole is just OK.
The first bad thing here was the finance manager wouldn’t even shake my hand after signing the papers. The salesman told me this is because I made a cash deal, and the finance manager made no commission on the deal. How is this my problem?
While pulling my «new» car into the garage, I was greeted by an oil leak larger than the Exxon Valdez. Also, my air conditioning was warm, I knew this prior to the sale. However the dealership stated it worked fine in the safety disclosure.
As for the oil leak, I had to fight with the dealership, but they did repair it for no cost. One thing that made me angry was the fact that I had to take the car back 3 times for it to be repaired properly.
The final time I took it in, the dealership’s service department provided me with a free rental car.
Normally, I would have rated this place much lower, but thanks to Matt and Lyle in the service department, I am satisfied. It seemed the sales staff was more interested in making a sale than a long term customer. I don’t know if I’d ever buy another car here without having an independent mechanic check it over? I do know I would use the service dept again.