Waypoint Homes

do not rent from waypointe homes — they are the worst — im on day 11 with no hot water. they do not return phone calls — they do not do what they say they will do — this is the worst experience of my life — ive never been treated with such disregard — please read the other reviews — i sure wish i did before renting from these people

UPDATE 2÷7÷2016 — took them 7 months to return my security deposit. Absolutely most disgusting customer service I’ve ever experienced. I wouldn’t recommend them to anyone!!!

If I could give an accurate rating I’d say –5. I haven’t even rented from here and keep being told I do not qualify, although the rental company they go through with background checks said we’re good to go. Our realtor Adrain is discriminate towards us. She has blown me off, gave me her «boss» email, after I asked several times for her phone number to go over qualifications. They WILL ignore you. I paid $ 100 for an application fee and then was thrown under the rug. DO NOT GO HEREEEEEEEEEEEEEEEEEEEEEEEEEEEEE

If I can prevent one person from making the mistakes we made then I will feel that I accomplished something. Do you see these reviews? Do you think that it won’t happen to you? It will. Believe that. This company is garbage and a scam. Very shady. Please stay away! You will see the home, it will look nice enough with new paint and fixtures. You will give them your $ 500 non refundable deposit and then they’ve got you. If you are approved, you can’t get the money back. And by that time you may have read the overwhelming amount of reviews online telling you the same thing I will. But it will be too late. Unless you want to lose $ 500. I don’t know about you, but to us that was a lot of money to save as a family to afford to move. We thought it would be okay but we would’ve been better off losing the $ 500. This has been a nightmare. You have no rights. Your lease takes all of those away but again you will not want to lose your $ 500 «holding fee» Even the contractors who eventually come to fix our shitty home tell us this place is BS. Your maintenance orders and all issues need to go through the call center. The call center isn’t part of waypoint. The property manager won’t see your work order. But yet they can’t help you until you submit the work order. It’s taken on average 2 weeks to months to resolve any issues. And that’s only after I lose it and yell or send nasty emails. But that’s the only way to get through to them to take you seriously. Really I’m a very nice person. Never had any issues with my previous property managers. You Only have the right to pay your rent on time and when you do that you will still get a $ 95 late fee tacked on to your account just for shits and giggles Cuz that’s how this company rolls. Or when you have baby squirrels living in your garage because of holes in your attic roof they will tell you that’s not their problem. Because you signed your soul over to them when you signed your lease: Cuz they love their residents so much. They care about you like that. Yeah no, this company takes advantage of decent respectful residents who work hard and keep a clean home and pay their rent on time every month. They will break your hearts because you are either Stuck there being taken advantage of at their discretion or you pay more money to leave. Again you have no rights. You have 2 options on your lease to terminate early: pay 2 months rent or pay some arbitrary damages and fees that they don’t even tell you about upfront. Please save yourself the pain and stress of living with this and STAY FAR FAR AWAY!!!
***UPDATE*** no one has fixed our laundry room as of a month later. We have made them aware of this relentlessly for almost 3 months. Orange County code enforcement cited them in violation and is taking them to court in December. We had a snake come in. I’m now doing laundry at my mother’s house nearby since I’m terrified to go out there. The repair people were to come out to fix this on ¹⁰⁄₂₃. They never showed and my property managers won’t even give me the minimum respect of a callback. So if 1,000 a day in fines and a court date can’t motivate them to fix this then I doubt anything will. Please take this into consideration when renting from them. They give zero effs about anything but collecting your rent. Not even your health, safety and wellbeing in the home they own.

Waypoint is non responsive in almost every way — you can call and email them multiple times with no response. We tried to get maintenance for simple things, they dragged their feet and did their best to not respond. We tried to schedule the regular «tune-​ups» and Waypoint was consistent in not showing up for scheduled appointments, and then they never again reached out to schedule any additional tune-​ups. Then upon move out they attempted to charge us exorbitant clean-​up and replacement costs. AVOID THIS COMPANY IF YOU CAN

I went to the pre trial hearing with all of my documentation, witness statements, and move out pictures. The attorneys for Waypoint Homes took a hard line and insisted that I pay all of the extra fees and allow them to keep my deposit. My attorney was positive I would win my case; however, the cost to have my attorney fight this in court was more than the cost being charged by Waypoint Homes. Once the attorneys for Waypoint Homes saw my documentation and pictures, they were willing to deal. That does not mean they dropped the case. They knew I would have to spend more to fight it than to settle. It kills me to see a shady company walk away with any of my money but I’m a businesswoman and cut my losses. I STRONGLY RECOMMEND THAT YOU DO NOT DO BUSINESS WITH THIS COMPANY! Also, you may have noticed that they started a new Unilocal account. None of these reviews are being attached to the company anymore. BEWARE OF WAYPOINT PROPERTY MANAGEMENT COMPANY and WAYPOINT HOMES.

Where to begin. JUST AVOID AT ALL COSTS!!! Live in a van down by the river before you move into one of these properties. These people are complete scumbags. Dozens of service requests online and on the phone and not one call back or email. If you rent from these scumbags, you will regret it. I moved out after 9 months of neglect, leaving a $ 2400.00 deposit and a clean house behind. After I left and moved out, without paying last months rent, I might add, I received a letter from a collection agency four months later with absolutely no notification from Waypoint homes, for the tune of $ 4,700.00. They claim to have sent a certified letter to the old address, which would have forwarded, but guess what, no phone call, no email and certainly no certified letter. My mailman I even had the scumbag cunt Judith Ordonez tell me the matter has simply been forwarded to the collection agency. They are just absolutely the most disorganized group of fuck heads I have ever dealt with. I moved out in April, and the house is still sitting empty with no for rent sign at all and grass not cut. Thank god I will never rent again. Just remember people. No one ever does anything at that office but take your money, ignore your calls and fix absolutely nothing. Fuck you Waypoint Homes. Fuck you very much…

Have been renting from them since December and have had 2 maintinance issues. The first one took 2 weeks to get a response and it was only after I called the corporate office out of state. Then the second one took a week and we found out they were never going to respond to me unless I called them. The house is decent but honestly the tv news should get a hold of these guys. The company is run so poorly I would be embarrassed to work for them.

Worst renting experience I’ve ever had. Work requests are never filled timely. I put in a request to fix the heater a month ago and they still haven’t come to fix it.
Update: Our air was recently broken and we put in a work order. Never got a phone call to set up an appointment. A week later I called and they said the closed to work order as it was serviced. To reopen I would need to pay a $ 50 trip free. I assured them I wouldn’t as it is Florida law they have to come out and fix for free. They finally came by to fix the next day.

Please adhere to the advice of those posting. They are rude unresponsive, accounting practices are beyond deplorable and. they give you a 42 page lease. You have no rights, nor negotiation. We have now warned several people looking at the homes. Please know that you will be treated as you are unworthy of their homes, and you will not find anything good about it. Magaret is right on. I am now sending information to our attorney. And their manager, I believe he worked for collection agencies before. such a charmer (not!) And truly, everything that Margaret said is true, ten fold. The realtors showing the house were wonderful and kind and accomodating. Sign the lease. and that’s it. We were lied to, promised repairs that didnt and wont happen, and incredibly rude and nasty people in the office.
Accounting system online is arbitrary. They will assess fees at will.
They are buying every home in sight, all you can do is warn them in advance if they don’t use Unilocal.

Can I give these scam artist ZERO STARS?.! PLEASE, please do not rent from these scam artists, they will ruin your life trust me. They dont do the repairs they’re requested to do, and on top of that My house rental was robbed because of all the negligence from these idiots and although I asked to have the locks changed, they never did. YOU HAVE BEEN WARNED! You will be SORRY if you do trust me!