Transcontinental Management

Our condos used transcontinental back in 2005 and they are horrible. Is Jerry still owner? This property management did not care one bit. The only thing they could absolutely get right is getting their monthly fees and finding ways they could charge our H OA.

Transcontinental manages the Home Owners Association I own a condo in. I was on the board for a few years and made attempts to «right» the many wrongs that have overcome our association. Now while many of these issues had nothing to with TM, they do not receive any credit either. Our association contact person has changed multiple times over the years, and our calls for individual assistance with our homes have gone increasingly more and more unanswered. Our HOA fees have soared over the last 7 – 8 years, again which is not directly the fault of TM, yet somehow they seem to just collect cash while putting out less and less effort.
What is prompting me to write this review today is that they appear to have recently moved from their Oceanside office location. I have called multiple times trying to get a human on the phone to confirm their new mailing address. I just get rerouted around and around in their message system. Apparently no one can be bothered to answer the phone. I am wondering if they are going out of business? Wonder if the board of my HOA knows what is going on? Regardless, this is shoddy business practice and I would NOT recommend this company to anyone.

I’ve been on the board of our HOA for five years now and we have received very good guidance and service from Transcontinental Management. We have had three different managers and all provided the service we need to keep our homeowners satisfied. I would recommend them to any HOA.

Very unresponsive to homeowner’s calls and concerns. They manage our association poorly. If there was a rating lower than one star, they would get it!

They don’t get the job done. They’d listen but then stall and blame someone/​something weeks to months downs the road. They either were not organized or were intentionally irresponsible.
I got the impression that Transcontinental did not share some valuable information with our Board of Directors. When it was time to finally take action, our Transcontinental rep was in favor of a pricey plumbing repair that wouldn’t have addressed the root of the problem.
We had two significant plumbing issues where Transcontinental stalled for months. In once case, they ignored the recommendations of the various plumbers that we and our neighbors hired. This delay cost us and our neighbor thousands of dollars each and a whole bunch of time and grief.
The other issue (yellow liquid in multiple places dripping down into our bathroom) was never resolved because they never took any action. Our Board finally terminated Transcontinental and the new management company appears to be significantly better and more proactive.
After working with them for over 2 years, there is no way I could recommend this company and I’d advise staying far away. In that time, we saw our HOA fees increase while problems mounted (including having our pool shut down by the County for over 6 months as it was deemed unsafe due to improper maintenance).