T-Mobile

I have been a T-​Mobile customer for over 8 years. I have seen my share of busted business practices during my time with this carrier. When I look at a business where you spend as much money as I do, I expect them to exceed my expectations. I can not speak of the entire staff, but I can say Mary is the best customer service rep I have ever worked with! She will take her time to fully understand your needs and will make you a professional priority in business until you are either satisfied with the results or the explanation she provides. Keep up the good work Mary and know that you are a great asset to your company and they are lucky to have you!

This is by far the worst T-​Mobile location I have ever been to. They are always so rude and not helpful in the least. I only go to this location because it’s closer to home. Tonight I had the displeasure of meeting Erika, she’s not only disrespectful but completely incompetent. Next time I’ll drive the extra 2 miles to the Hacienda location they’re nice and helpful and informed.

I came to this T-​Mobile after going to the one off of Douglas drive. I was switching services and upgrading my phone. The representative John helped me and made it super easy and I was really happy with my new phone. Great customer service

I went in for a phone charging cord. I asked for the iPhone brand so that it would be good quality. The worker steered me to another brand saying it was just as good. Broke after 2.5 months. I went in to exchange and they wouldn’t take it back. Horrible customer service.

I have to say, switching to T Mobile was probably the worst mistake of my life. Well, you know what I mean. The Samsung Avant is terrible. I have had problems with it freezing, not sending texts or receiving them, and for some reason the weather always says I’m different states other than California. The local T Mobile store is useless. They can’t do anything except sell me another phone, which would be stupid to do after I just bought this one. I was advised to call customer service and they sent me a replacement of the same phone but it costs $ 20 and you have 7 days to return the old one or they charge you $ 190. I went to the T Mobile store again to have them switch over my contacts, pictures, etc. and it took a hour and a half. So much fun. Come to find out this replace phone I’ve had for 2 days is worse the one I sent back. It powers on and off randomly at least once every 2 hours. I called customer service again and I found out I have to go through 3 replacement Samsung Avants paying $ 20 each until they will THINK ABOUT letting me switch to another phone. Really? This seems like a never ending cycle. Luckily T Mobile doesn’t have contracts so I’m not getting another refurbished replacement phone I’m just going to switch carriers. John is still cool though.

I used to like going to this T-​Mobile, but the service has gotten worse over the past year. It’s almost impossible to get help, and you end up standing and waiting while the same customer is getting assistance from one of maybe two salespeople in the store. I don’t understand why it takes some people FOREVER to get help here– when it’s our turn, it’s only a matter of minutes, and then we’re finished.
You’ll get better service for T-​Mobile products if you go to Costco or Radio Shack. It’s a shame.

Omg this place is worse than the DMV. 1 hour wait just to replace my lemon iphone. Employees standing around chatting with each other with a store full of people waiting for help. Do yourself a favor and go to the store in the mall! Wish I could give it zero stars.

Today I went into review my account of the option for my services! I was fortune to have a representative Billy Huertas, he was very patience and listen to my concern and have guide me the best way to get my need. I want a better plan for monthly payment and what was my option to get a new galaxy 5 for Father day for my daddy! I also founded that he is a new employee, this is what really impressed ME!
Awesome services, I love this location from the clean, neat and services plus the bottle water they provided during waiting!

not happy at all… wont be renewing my contract or speaking well of them

You’ve been to 1 you’ve been to them all. The classic T-​mobile layout with counters along the wall, and a central kiosk with the latest and greatest all tied in a charging. Generic carpeting and 3 – 4 work stations opposite turning kiosk stands and the walled counters. A while back they added the payment booth which helps when everyone is busy, but I still like to make payment to a person. I don’t trust my card being online. Lots of light and front windows, the associates here aren’t quite as pushy as most, but they are still probably going to try and sell you something, so come to play and learn and then come to buy, don’t do it all ay once. Come prepared and knowledgeable or you might get sold.

I have been a T Mobile customer for over 4 years. I recently signed up for my 3^rd two-​year contract. I have always loved the customer service I have received before. Unfortunately, the employees in this location do not fall under this category. I walked in the store and I was the only customer. I was not greeted or asked if I needed any help after looking around for some time. When I stood if front of the individual booths, one guy decided to answer the phone as I walked up to him, so then I walked over to a girl. As I explained my phone issue to her, this employee never bothered to look at me and kept cutting little paper price tags. She right away told me that they couldn’t help and that I should call customer care instead. She helped by removing the battery and back cover, but I told her I had attempted that already. I shortly walked away and sure enough the customer care rep via phone helped me within 5 min into the conversation. Someone needs to tell the employees of this location that their customer skills need too improve immensely… and to the girl that couldn’t help me out, girl, that hair due belongs on the Jersey Shore. Lol. Not cute when you’re in San Diego.