North County Pet Pawsitive Watch

Look at hidden and removed reviews, Grace Avila posting under Grace A. Giving herself stellar reviews. That right there should speak volumes.

When someone can negotiate themselves past several Sheriff checkpoints to retrieve pets from a residence during the Coco fire, I call that dedication. She put the animals up in her own place, comforted them and made it possible for someone’s business trip to carry on without the worry of their animals.
I call that impressive.

I had made a previous positive review for Grace and her NC Pawsitive Watch but after using her service over a recent 6 day period, April 5^th to April 10^th, 2012 I have to put the word out and warn people NOT to put this woman in care of your pets. We had used her previously but NEVER again. Please read on.
Her contract called for TWO daily visits of 30 min each, one in the a.m. and the other in the p.m. minus the morning of April 5^th (since we would cover that) and also minus the morning of April 10^th (our house cleaner would be here and she would take care of feeding our two young cats). When we arrived home I decided to call our security company and get an Event Log of entrance and exit times so I could make sure she was doing what her contract had called for. Once received, my wife and I were a bit upset (which would soon change to horrified) to see that she didn’t’ come over at all on the p.m. visit on April 5^th, then came the next morning at 9:03am and left 14 min later at 9:17am. Her next visit was 31 hours later the next day at 3:55pm where she stayed 25 min and left at 4:20pm. Then she didn’t come over at all on April 8^th or the 9^th (!!!) so our two, 1 yr old cats didn’t get fed or have water until the house cleaner came the morning on April 10^th. That was a total of approximately 60 hours of time between visits! The house cleaner didn’t set the alarm when she left but we did see that Grace did come over on the afternoon of April 10 and exited at 3:56pm. Giving her the benefit of the doubt and saying she did put in the 30 min on April 10^th that adds up to 1 hr and 9 min total that she spent here when her contract called for 5 hrs plus extra for coming over on Easter Sunday, a day she never visited.
Our house cleaner said that house smelled to high heaven when she arrived, the litter box was so full that the cats would not use it until she cleaned it out. Most of the wet food was still on the counter, all of it I might add, so apparently when she left on the April p.m. she took it with her to make it look like she fed them it when apparently she was just feeding them the dry food. Pillows and blankets were all over the place, even pulled out into the hallway so they must have been super stressed after not seeing anyone for over that 60 hour period of no attention, food or water. It just amazes me that someone that seems as nice as Grace presented herself has such disregard for the lives of the animals she purports to love.
When I called her to tell her that not only would we not be paying the bill she left for $ 183.95, but we would also be reporting her to sites like this and also contacting the Humane Society and possibly the police if they recommend it. One final note, in that last conversation she denied everything, said she had to go but would call me back. Guess what… she never did.
If you value your pets please don’t put them in the care of Grace Avilia. Not only would you be putting your lovely pets at risk but you’d have to be calling a locksmith to change the locks like we are now.