Nctd

Been using NCTD to commute from Fallbrook to Oceanside since 2÷1÷16. So far. Not a single bus has arrived in time to catch it’s transfer. I thought that I would be able to save some $ by taking the bus, but its just made me late for class, everyday. How can a bus be 15min late everyday and no one change the schedule?

I wish I could not even give then one star… why the hell do you make a book for scheduling and you can’t even give someone the opportunity to get to the bus… if I arrive at the bus stop @1:51 and the time in the book says bus will be there @1:57. Why bother putting the time of arrival and the bus for the 1:57 leaves at 1:52 and you have to wait another 15mins past the ETA. Fucking stupid. CHANGE THE TIMES IN THE DAMN BOOK NCTD! Instead of people waiting longer… duck we all have jobs too

I just got a ride to my 2^nd destination. .I“ll see if my 530pm Lift pick up home will show up… fingers crossed. .as an ADA client, I believe NCTD Lift gets a reimbursement/​off set of expenses from the state and /​or federal government. …I intend to follow-​up on this miscarriage once my blood pressure calms down. … The dispatcher and driver need to be sent for training. on the ADA guidelines. Tthe driver is not competent to drive .and/​or she needs to learn how to drive a Lift vehicle up into my doctor’s office’ parking lot, park in the Handicap space, put the ramp down and pick up the customer/​client. The dispatcher to be retrained on Nctd rules and ADA guidelines.. I want Nctd officials to go to my doctor’s office look at the driveway and parking lot and let me know why this driver felt uncomfortable pulling the van into the parking lot… instead she was allowed to park in the street, blocking the driveway entrance… and the dispatcher allowef her to leave me here…
I had just got my bandages off, and I was wearing my surgical boot, walkjng with a cane… and I had a wheeled cart .with me… I still get upset just while writing this post…
WHY IS THIS DRIVER EMPLOYED IF SHE GETS TO PICK AND CHOOSE WHERE SHE WILL OR WILL NOT DRIVE HER LIFT VEHICLE TO PICK UP CLIENTS AND SHE HAD THE SANCTION OF TGE DISPATCHER? this incident was took place on 4~30~2015

My teenage daughter went in to get some advice on
*The Lift* she is unfamiliar with public transportation so she went to get info on what’s best for her. The lady «Maria» explained the lift can take you to any address just give them a ticket. So my daughter wanted to buy 3 tickets. Maria said you can only buy a booklet of 10 tickets for $ 35.00 my daughter had to walk all the way back home to get more money then came back & bought the tickets from Maria. She got home & called the lift to schedule the pick up. The lady who answered for The Lift asked did you already fill out your disability application & have your doctor’s note? My daughter said I’m not disabled? The lady said you can’t use the tickets then. My daughter then walked back up to the NCTD store & asked Maria why would you sell me these when I’m not disabled when I told you they were for me??? Maria just laughed & said oh I thought you were buying them for your grandparents. Here fill out this form & we can refund your money by check in the mail in 2 weeks. wow really?? So what is she supposed to do in the meantime for 2 weeks? You took her money for her transportation! Then you took her receipt from the purchase and didnt give her a copy of the form or a new receipt or any kind of proof she gave you back the booklet. Knowing she wasn’t knowledgeable and asking for advice I would think you would have given proper advice instead of causing such inconveniences for her. I’d advise some proper training in customer service might help & this mistake doesn’t happen in the future.

Get your shit together nctd.
I have been sitting on the corner of coast highway 101 and vista way FOR THE LAST 40 MINS!!! I usually plan on taking one bus before the time I am supposed to be there, just because the service is so gd inconsistent, but this is ridiculous!!!
Not only was the 101 that was supposed to arrive at 4:45 (I got to the stop at 4:40) nonexistent but the bus that is supposed to arrive at 5:15 (getting me to work by 6) arrived at 5:30!!! I asked the driver what was going on and if there even was a previous bus and he just shook his head and told me he only knows the bus he drives. No acknowledgement of the fact the bus was 15 mins late! UGH!
I called the customer service helpline and they only told me when the next bus is going to be there on their computers, no explanation either.
They need more buses, better drivers and better training.
Tl;dr nctd breeze 101 is inconsistent and unreliable.

The Sprinter is amazing, fast and clean.
The buses are pretty good. Almost always on time. Occasional creepy passenger.
The 309 bus has a really weird schedule that makes no sense. Why does it always leave the El Camino Real Sprinter station right before the Sprinter gets there? If it waited two or three more minutes, passengers from the Sprinter could use that bus instead of waiting half an hour (a full hour in the evenings) for the next bus.