Lowe’s Home Improvement

The flooring department has helped me tremendously! They were super speedy with coming out to measure my home for new carpet and I had a quote the same day! They do excellent work and have above and beyond great customer service. They really went out on a limb to help me and the price was amazing compared to their «competitor»
All the staff in the store are actually very helpful and happy, but the flooring department takes the win! Thanks guys

Need a thingamabob??? Lowe’s has plenty and who cares if you want more… lol! I actually think this is one of the best sports for Christmas items. I am the Christmas Queen and every year I add something new to my display. This place never disappoints, great prices, and military discount!
Their customer service is awesome! I never have to run around like a chicken with my head cut off they come to you and always ask which is nice and gives them Excellent Customer Service!
Always clean and plenty of parking!

Besides the lack of staffing, please note that they offer a military/​veteran discount. And to the management, giving this discount is great but not advertising it sucks real bad. I’ve lost 100s of dollars because no one ever told me about this. That’s just plain old shitty customer service and a façade to say to you support the military but hope they never find out about the discount.

I called to ask about their kids building event for our 3 yr old daughter & the lady said it started at 10am. I asked when it ended she said «I don’t know when it ends» & abruptly hung up on me. Very poor service! We will be takin our business to Home Depot.

DO NOT buy floorcovering from Lowes! The install/​measure dept. wanted to charge me for 183 yard of carpet, when I laid it out to scale and sent it to them at 150 yards they said sorry can’t do it for that. I was in the carpet business for 20 years and knew what it would take. I had 2 more estimates done and both were within 5 yards of my figure. I selected West Coast Flooring and the job was completed with what we had figured. I don’t know why Lowes would do this but it was obvious management did not care that this was going
calls to upper management went unreturned and the only return calls were from the dept. manager who has know clout with anyone.

Lowes website said they had 45 of the thing. I go to store, associate can’t find any. They won’t order more because computer says they have. After 20 minutes of associate searching the store, I leave.
I place order online for in-​store pickup. Website says will be available for same day pickup. Eight days later, still not ready.
I call customer service, she puts me on hold while she talks to store. There is a lot of feedback noise while I am on hold, it is annoying. She comes back and I am told they couldn’t find any of the item to fulfill my order, so they cancelled order (without notifying me). But, they finally accepted they did not have any despite the computer inventory saying they did and they ordered more of the thing. I can go pick up today, she says.
I wish this was just a one time bad experience, but… it wasn’t. Similiar things have happened (including a canceled order I wasn’t notified about). If it wasn’t for the fact that my company has an account here so I HAVE to use Lowes for work purchases, I would never shop here. There’s a Home Depot 5 minutes up the road, go there instead.

Be careful before buying any appliances at Lowe’s! If you are o.k. with waiting up to 6 weeks to get them, putting up with a lot of mistakes they make and having them come to your house many times to deliver several items then God bless you.
Don’t count on the management to help either because you will just be treated rudely and
won’t get help. I personally will NEVER make any major purchases at Lowe’s again.

Every project I have done on my house they had the tools and materials for the job except once.
I like there isle set up better than Home Depot.
Both home improvement stores offer 10% off but Lowe’s has better sales, service and customer service in my opinion and they don’t charge the customer a restocking fee on returns.
I go there about once a week on average and my kids love the build and grow on Saturdays.

These guys are great, truly are. Every time I go in I get turned around but ask somebody where curtain rods are or garage door openers… and I have never gotten the answer of «I don’t know». They always know exactly where it is and enthused to help.
Keep up the great work lowes.
My only thing is that they don’t rent tools. Bummer but hopefully this will come soon.

Purchased a dishwasher that they had in stock, but then had to wait 35 minutes for someone to go fetch it. Then I get home and look at the receipt, and they charged me twice for the new hose.

asked Lowes Oceanside to make a quote for a deck in the backyard, size around 1000 sg. ft.
Based upon Angies List and research I expected a quote in between 8 to 12 K, given the ease of construction and the online published cost of labor and materials.(
)
The guy from Lowes came with a price tag of $ 50,000 to $ 60,000! I just told him to forget about it and keep his ridiculous bid. I worked with Lowes in Charlotte and in Oceanside in the past to great satisfaction but the last two years I have seen the service degrade when it comes to flooring, installation etc.
I think Lowes just lost a good customer.

See the pictures I submitted of the air purifier I bought last night for my baby’s nursery. Used, filthy, stinky, dusty & REEKS of cigarettes! Are you serious? Way to sell nasty used items, at full price!

This particular Lowe’s location is convenient since it’s close to home and is in the same shopping center as Ralphs, Starbucks, McDonalds, Love Boat Sushi, a couple banks and a bunch of other businesses. It’s also next to Mission Ave and Highway 76. Another plus is there are four different entrances to the shopping center so there’s never an issue with crazy traffic. There is a huge parking lot and I never have issues finding a spot. The staff are always friendly and helpful. I’ve had to return items several times and the process is simple with no attitude or hassles. The aisles are fairly organized and most items are easy to locate. They usually have what I’m looking for and the prices are what I’d expect from a large hardware store.

Ok, store except for propane exchange they seem to leave you hanging outside the store.

I am a regular at this Lowe’s. Employees have always been helpful and efficient. I have to seek out help probably less than half the time, depending on how busy everyone is and what I’m looking for.

This Lowes has poor customer service due to the lack of staff or communication.
My husband and I are remodeling our first home and frequent Lowes since it is the closest place to our house.
Each time we go it always feels they don’t have enough staff members to support the volume of customers they have. We are often waiting around or being redirected to multiple people for answers.
Additionally in the paint department, I was given the wrong paint and only realized when I got home and checked the color. I had to drive back after already waiting a long time to even get helped by someone at the paint department.
Furthermore we got a large order delivered to our home and they left out one pallet. They reported it would be delivered again the following Monday but it didn’t arrive. I went to Lowes to check on the order on Sunday and they said it would arrive «tomorrow» and that I got the Monday mixed up. Thinking it was an honest mistake I waited again for my delivery and yet it didn’t arrive. I called again today and they said I was mistaken again that it would arrive the following Monday. If that is true… It’ll be a month after our original delivery date.
Overall I give it two stars because I did have one really good interaction with an employee on the tile department who was knowledge and very supportive. However other than that it’s been very disappointing.

I had a security screen door installed. I had to go to the store to pick it out and purchase. The whole process was perfect. Everyone at the store was helpful and nice. They said I’d have the door installed by a certain date, but they called and I got it 3 days early. It looks beautiful and I would definitely recommend Lowe’s.

I have now been shopping at Lowes in Oceanside for a few years. The service has always been pretty good, never anything to complain about. It’s nice that if you ask where you can find an item you will most likely be escorted to it and the employee will have good knowledge about the options available.
I highly recommend using the My Lowe’s program. It tracks your purchases (great for tax time) and makes returns super easy. It’s pretty nice not having to keep every receipt.
I was most recently impressed with how well staffed the store was on Black Friday. I wouldn’t normally target Lowe’s as a hot spot on such a day, but it sure was nice to see that management thought about their customers, planned ahead and had every associate on their game. Thank you for an awesome experience! I will continue to be a loyal customer!

I had the worst service for my security door install.
We went to the Oceanside Lowes on 09/​01/​2014.
We paid for two security doors and install.
We were never contacted by Lowes to schedule an appointment.
My wife called several times to set up an appointment for install.
The install was scheduled at the earliest on 09/​30/​2014.
After the install, my wife saw gaps and asked about sealing the gaps.
The installer and her agreed to having a bug guard and insulation installed at a later time.
The appointment was set up for 10/​11/​2014.
My wife confirmed the appointment for insulation and bug guard installation.
On the day of the appointment, Kevin (the installer) called and was running late.
Our appointment was between 1400−1600hrs.
He arrived late at 1700hrs.
He stated that he was not sure about the appointment.
When asked about the bug guard and insulation, he stated that «these doors are to keep people out, not bugs».
He then stated that if I wanted insulation for the door, I could go to Lowes and pick it up.
He showed me a small piece of insulation.
He then stated that we could schedule another appointment for the install.
I was surprised about him stating that I should go and purchase the insulation and/​or schedule another appointment.
I had been waiting all day for me to go to the store and/​or schedule another appointment and wait.
We have been waiting for over a month for an unfinished job. That is unacceptable.
Thank you again for wasting my time.

I have I give credit where credit is due. Upon my last returning, I wasn’t so fond of this Lowes, but this is closest Home Improvement Store to my house & I have a slight change in heart.
Everyone knows doing any renovating to a home can be stressful especially if you really don’t know what you’re doing & before you know it you’re starring in a new episode of Renovation Realities!
First on checklist, Paint! I was greeted by Jeni who was nothing but helpful and friendly, and didn’t mind spending the quality time that was needed! Next on the list, Electrical! I needed a new light fixture for my bathroom because there is no way I’m going to leave the outdated Home Builder’s fixture up in my bathroom any longer. 20 years is good enough! I was greeted by Ken would asked me if I needed help and I said sure why not. I was torn between two light fixtures and I settled on one, only problem was they were out of stock. However I asked him if any nearby Lowes had any in stock & YUP there was 6 at the other Lowes! I also asked him if I wanted to put a dimmer in the bathroom, how would I go about that. He told me it was a lot easier than people think & although it sounded pretty simple, I still wasn’t comfortable doing it with no previous electrical experience. After I finished gathering up all my materials, Ruben checked me out. Super friendly and fast service!
This experience was a lot better than my previous one, so I’m pretty sure I will still keep coming back because I still have much more house reno to do!