Lincoln Military Housing Camp Pendleton

Worst place to live especially if your spouse is sick often. The people are rude and spouses are disrespectful and start drama and ruin your clothes when your doing your Landry

This for the LMH on Santa Rosa Drive. A lady named Veronica helped my daughters and I out so much with the most patience, professionalism, and helping hand. Veronica actually went above and beyond what her job specifies because she wanted to help out. When getting a call and email for the Padres game, I was around 30 – 60 minutes late arriving at the gate due to just getting back after participating in the Mud Run on base and then showering afterwards. Anyways, Veronica called 30 minutes prior to the time of closing the LMH stand where we were to pick up our tickets. After many phone calls and numerous explanations from her to me of how to find the location, she very quickly and professionally met me at the gate and delivered the tickets to my family. Additionally, Veronica was fun, caring, and made us feel at complete ease the moment we met up with her. I cannot be more thankful for her and all she did to make this happen for us when she didn’t have to as it clearly states in the thorough email to pick up the tickets no later than 6pm. She brought with her a passion for helping others and a strive to make the best day out of a work day for her just so that military families could enjoy a free game in a fun and adventurous atmosphere. Furthermore, Veronica quickly thanked us for coming and to my further surprise, offered to show us the three floors and where the food and drinks were located. Veronica was an absolute doll and I couldn’t be more appreciative of this young lady and the service she provides on a daily basis. Please tell Veronica that her attitude and generosity does not go unnoticed and I whole heartedly thank her for the communication and going above and beyond! Also, thank you LMH for the free Padres tickets!!! I will always be thankful for your business’s selflessness

Poor quality customer service
Upon moving here, the real estate agent who helped us find apartments found everything housing that wasn’t fully covered by BAH, to find out from many of my new co-​workers there was affordable living in the surrounding areas.
The housing office for Santa Margarita equally shares a poor worth ethic.
When we went through our inspection, we realized how filthy the inside of the house was including stains on the counter tops, dirty/​old floor boards, stains on bathroom appliances, etc. When we went to address this prior to handing in the paperwork, the employee who assisted us stated that everything we had seen was just cosmetic issues and wanted us to state actual damage and mold issues. We didn’t have all of our household goods upon moving in and found out that 2 – 4 of our outlets did not work.
Getting a hold of someone who works in the office is ridiculous. Good luck on trying to get assistance. You will most likely need to walk into the office to get an issue resolved.

Since I’ve moved in San O II, the maintenance team has been A+!
They all have a sense of humor, they get the job done, and they go above and beyond of what’s expected.
Why not a 5-​star rating, you ask?
It is kinda dirty. They really only clean the carpets, before you move in. (Or at least, that’s how it seems)
You’ll DEFINITELY have to deep-​clean the house. I mean, every corner and every closet.
Now, my house wasn’t as bad as some other reviewers’ (based on pictures they provided), but yeah…

Lincoln military base housing are filthy!
We moved into a wire mountain II house, completely dirty! Whatever happened to the move out inspection? Apparently the inspectors are dropping the ball, they are allowing people to get away with leaving the house DIRTY! Upon moving into our new home, it took my husband and I
7 hours, just to clean the kitchen! The refrigerator was full of dog hair, cabinets were filthy, baseboards disgusting & dirty floor covered in grease.
I have no idea how the hell this house passed inspection. It was completely disgusting. Hmm lets see what else was wrong. There was a dead mouse in the laundry room. The carpet in the master bedroom was so dirty, it look like the previous renters worked on a car motor in the bedroom, the carpet was full of black grease spots everywhere. But apparently it looked OK to the inspector!!! If the spots do not show up with the «black light» they do not give a shit, even if it is very obvious to the naked eye. We told housing that we wanted the carpet replaced, they replaced it, but why didn’t they do it before we had to ask for it? Guess they just go around trying to rent complete filth! The stairs were the same way completely disgusting, housing wanted to send somebody to shampoo them the day we were moving in, what the hell wrong with them?! Who would do that? Just to get the carpet all trampled from the moving process. I told them NO, that they could send somebody after we were done moving in, they send a special carpet cleaner person to do the job. That person had mentioned that Lincoln military housing says they shampoo the carpet but she said she does not believe that they do. I personally think they just half ass it & see if they can get away with it. Pretty sad that Lincoln military housing is doing such a horrible job at managing these houses, at this rate they’re going to go downhill real fast.

DO NOT LIVE IN MILITARY HOUSING!!!
Its a huge rip off. Your entire BAH goes to these people and they do NOTHING with it. I’ve had to put in my own turf grass because the back yard is full of weeds and dirt. The maintenance is always late. So far today they are 2 hours late. I’m terrified to find out how much money I owe to these cheap POS. The carpet is the lowest grade they can get and charge for the highest quality. When we moved in there was minimal cleaning done. We called and complained and said they’ll send some moron over to clean again but we decided to do it ourselves. I can’t wait to get out of this shit hole. Find somewhere out on town. With a security deposit so they can’t take more than that. These people take advantage of the men and women wearing the uniform. They do not care about you just the money they get.

My husband and I have had big issues with the Serra Mesa housing office. We have been here for just 6 months and within that time I have had a team of about 7 men let themselves in to my house with no warning. No knock. Nothing. Not to mention it was about 7 am my husband was in the field and I was alone still in bed. They walked up stairs and would not leave to give me a chance to change in to something decent. We had just moved in 3 days prior to that and did not receive a letter or any kind of notice that this was happening. Given we live in a 1 bedroom there is no door or privacy for the bedroom due to the loft style so this was traumatizing. It was my first morning alone in a new house. That was bad enough to never feel safe. My husband and I reported it via email review and 3 months after submission we heard nothing so when we went in to get our confession check I had a plan to talk to the manager about it. But to add insult to injury they tried to hold our concession check from us because the woman who set up our lease 3 months prior missed a bunch of stuff including the damage inspection on the house! The reason they threatened to not give us the check was because they had an audit coming up and they would get in major trouble if they saw how lazy they were about everything. So after that we definitely talked to the manager who insured me that she would look in to the incident of men walking in with no warning and she said that my complaint I had sent in had been received. She also tried to give justification to them ILLEGALLY holding my husbands check from him which didn’t fly with me. So we left with his check and waited to hear back from the manager within the week. 2 months pass and nothing. After the first incident we rescued a dog not only because we’re big animal lovers but for a little extra security too. Being a rescue from an abusive home she is exceptionally terrified and aggressive toward men. I warned our housing office upon discovery of the quirk and they put a no entry note in our file. My dog was immediately licensed on base. We followed all the rules and turned the info in to our housing office that same week of adopting her and licensing her. So the second incident that happened 5 months in to our living here we got a notice for. We don’t crate my dog so when the maintenance came to the door in the early morning I figured it was my neighbor because of the extremely early hour so I ignored it. I couldn’t hear anything else over my dogs barking until she ran upstairs to get us and luckily she did because I heard our door open and I caught her mid jump to go defend the house. I put her in the bathroom and ran downstairs to greet the man who was dumb enough to open a door with a barking dog behind it. Explain to him he is not welcome in to my house and he leaves. I was also told by my neighbor who was out when he was at my door that he asked her for permission to come in to my house. Really? So I call the manager who is the same one who insured me earlier that I was safe from intruders. After explaining what happened all she told me is «what do you want me to do about it» I was so shocked I couldn’t speak. How awful is it to not feel safe in my own home. She tells me that even with the note on my file about my dog they’re still allowed to enter. So what’s the point of the note right? After getting so worked up with this horrible situation I had to get off the phone. I continue throughout my day planning on taking it over with my husband on how we’re going to deal with it. Then my neighbor texts me saying a woman from the housing office just handed her a letter addressed to me. Asking her to give it to me. That is extremely illegal. So I get it from her and the letter was them saying that they have no licensing information on my dog and in 48 hours they were going to take her away from me. I call the manager again who dosent even care that the letter wasn’t even delivered to me the reason for it was because she had tried to get animal control to take my dog away for being aggressive. That didn’t work out because I’m not breaking any rules unless I let her bite or attack someone which I would never let her do or even get close to it. So the next thing she tried was «losing» her licensing papers. So i call the on base shelter who faced over the license again. Still nothing has happened about the intrusions or the threat or the letter not coming to my address. DO NOT MOVE IN TO LINCOLN HOUSING THEY DO NOT CARE ABOUT YOU. They lied to us telling us we had new carpet when it is in fact already 3 years old and in terrible condition we have mold and bubbling in our bath tub which I requested to get fixed months ago. Oh and on top of it they will randomly turn your water off without notifying you. So if you’re planning on living here or anywhere owned by them I hope you like having no privacy and random threats.

They hire community managers who don’t know California tenant law. They have no forms for making adjustments to locks, unlike their competitor — Balfour Beatty Communities, LLC — so they will NOT install chain locks or move dead bolts on the doors to ensure safety of child residents who can reach them. They will charge the tenant for the entire door if the tenant drills a 1/​8″ pilot hole for the chain lock — even if the resident patches tiny hole in the aluminum door with an automotive bonding filler and sands it down.
They don’t give residents enough notice when planning major maintenance on the street or their homes, and they won’t put vendor or Lincoln pricing for damages in writing before residents make adjustments, so residents are blindsided by charges upon moveout.
This company used to be great, but it has gone way downhill in the past 8 years. They use 3-​year carpet and charge tenants as though it’s 5-​year carpet. While not illegal in CA, this shows the sleeziness of some of the community managers. It means that a family frays the carpet sooner which is a huge safety hazard they’ll charge the tenant for as though it’s abnormal wear and tear.
However, the main housing office manager for the whole base IS GREAT! SHE should be the one training all the community managers. She is the only one who knows her business and keeps it professional.