Carpet Depot

The salesman, Mike, at the Oceanside store was wonderful.
This review is because of the Levittown office, responsible for booking appointments and scheduling the installations and also the installation crew themselves.
If you need to cancel an appointment, due so within 3 days of the date, because they will not tell you that and they will charge you a $ 75.00 fee.
Enjoy the misery and the attitude from every single person you speak to at the Levittown office.
I was told multiple times I would receive a phone call from the owner (Steve) when he returned from vacation on Thursday, January 28^th, I never received said phone call. I called again on Friday, still no return call. And now it is Monday at noon and I called and they had no idea when he would be in again. Ridiculous.
The installation was done atrociously. The perfectly stained ornate moldings from the early 1950s were destroyed by the installers, impossible to fix or replace. The installers placed metal tool boxes on hardwood floors, leaving scratches, they also propped their tools up all along the freshly painted walls or our new home.
Shame on me. I should have listened to ALL the other negative reviews ALL over the internet about this place. Stupidly, I thought it would be a good thing to stick with a local business, apparently, I chose poorly…

The salesperson was aggressive, but prices were good. Pressured to leave deposit. Should’ve taken that as a bad sign. The basement floor was not prepped correctly and you could feel unevenness and debris under the carpet. Called to ask them to resolve. They sent two workers and said it was the «floors fault.» They fixed one small area of unevenness, but not the rest of the 20 spots. They charged me $ 200 asking for cash.
A good carpet installer would not put carpet pad over uneven subfloors as they will wear unevenly and could cause accidents.
We will have to hire another company to do what they should have done in the first place — fix the uneven spots on the floors by using a leveling agent before the installation.
Additionally, they laid the vinyl flooring down over screws that were in the floor and they are now popping through the flooring. See photo.
Not happy, have had much better experiences having carpeted many rooms before with other companies like Home Depot.
Poor quality work, materials and lack of courtesy. Would not recommend no matter how low they quote.

We gave this company every chance to provide with us with honest dependable service and they failed in every way. As business owners, we understand how difficult it is to run a company and preserve customer satisfaction — however, our patience ran thin when we received the worst treatment imaginable. Do yourself a favor and take your business elsewhere.

Never use!!! The worst experience!!!
The person that was sent to take measurements… it seemed like it was his first day on the job. Didn’t know how to depict the basement that was being done or take proper measurements
I never received a call from anybody in advance on the time of the install. I requested a noon install when I paid, and the installers showed up at 4 with no notice. The installers were very unprofessional; they were cursing and complaining to me about how much work they had to do. They did not complete the work until 11:45! Almost a full 8 hours to install a basement carpet that I was told would take 3.
Just awful service from start to finish

With more sales help than customers me and my girl still walked around for 15 minutes without getting any help. A guy at a desk could’ve cared less if we bought something or walked. We walked and took our money with us. Local businesses cry about keeping the money in the community and then when you walk in they let the money walk out. We told them what we were looking for and the guy basically blew us off, screw them.