California Pacific/ JBugs

I have ordered a couple thousand dollars worth of product from them via phone after cruising their website and catalog. The people on the phone where knowledgeable and willing to give you their opinion on all my questions pertaining to air cooled VW’s. I will most definitely be buying from them again as I have a ways to go with my 77′ beetle.
I have a really hard time believing the negative feedback I’ve read here I Highly recommend them.

Man, sorry to see all the negative feedback on Unilocal,but my experience was great. I ordered on line and it was pretty easy to order what I needed. I ordered several items including door weather strips, window weather strips and the window trims. I received an e-​mail stating I needed to call them to confirm the purchase because I was shipping it to a different address than my billing address. After everything was cleared, I received the items the next day. The items came in a large box and well sealed. Communication, delivery and purchase experience was great. I will continue to do business here until I complete my bug project. Thanks

This review pertains to online purchase, customer service experience, and return.
Online purchase — Searching by vehicle didn’t work very well. Much easier to just use the search and find via that route. Part received was not correct part though, even though during online purchase it asks for your vehicle and year to make sure it matches with the part.
Customer Service — Sent email, received response within 24hrs saying to send part back.
Return — Returned via 2-​day shipping. Got busy and forgot, 2 weeks later, still no response. Prompted and was asked if I included the right information. Gave them tracking number. Day later was told item was found, but I wanted to cancel the exchange altogether. They don’t refund the cost of shipping, so you’ll pay shipping from them, and again to them if you have a return.
If you don’t have to return anything and know exactly what you want (and need), it’s an online option to find parts for your VW.

Probably my first and last order from jbugs. Things to keep in mind are:
On the order it is stated that they calculate shipping when the order is packaged. In reality they charged me shipping when I ordered it. Also if you call to get a shipping quote make sure you get it in writing as their actual shipping was 2x more than my quote. My fault for not getting the quote in writing though. Keep in mind as well that if they have items on back order (they won’t tell you) then they will «ship» the other items to you first (charge you for shipping) and then «ship» the other items later (charge you for shipping here as well). They don’t inform you that items may be shipped separately though and you would have to call to reduce your shipping cost (make them ship them together and just wait) due to them not having enough in inventory.
Due to one of my items being on back order they decided instead of shipping separately they would wait until the item came in before shipping anything (two weeks) and then they were still going to charge me for shipping them separately until I called to complain (called because of the long wait and the 2x my shipping quote). The end shipping was still more than my quote and even when they «shipped» (sent me the tracking info) it still took them 3 more days to actually get the package to FedEx. Overall just not worth the money I saved (wasn’t much) going through them versus going somewhere else.

Everything was great. I had a lot of custom request and diego took care of them all. Very helpful showing me everything to help me make up my mind. Couldnt ask for anything more

Don’t waste your time here. Read the reviews, or even go to other sites like
and read the reviews for this place. They lie lie lie, told me the shipping would be 10.08 for item that they didn’t have in stock, (go figure advertise but don’t actually have) when I got the charge receipt 22.48. Bunch of liers there, spend your money elsewhere and the shipping is usally free too, even if the part is higher by the time they stick it to you on the shipping the cost is the same. But you don’t have to deal with the dishonest shipping price crooks

Not sure what all these other folks are complaining about. I had a great experience with jbugs. Easy ordering. Great parts description. Great customer service. I got my parts the next day ! Love the Web site. Great job jbugs !!! Thanks for all your help.

I spent a lot of time adding parts to my cart got all the way to the end and they said they’ll tell me the shipping price after it’s shipped. I can’t afford $ 5’000 to ship $ 300 worth of parts so I’ll buy the same parts for the same price some someware els and not pay anything for shipping

No. Not opened on weekends, I can forgive you for that. Wolfsburg West isn’t open on weekends either. Since it is the same distance either way, I’ll go to Corona. Did the folks who created the Affordable Healthcare Act website design yours as well?

Website conceals the shipping cost, making it appear there is free shipping, somehow even through the Paypal payment process, then you suddenly have shipping charges added after you clicked the Paypal pay now. Bush league… Given I own 2 VWs, they’ve lost far more in the future than they gained in the past. When will these losers ever learn?

Tried ordering $ 300 worry of parts and was charged twice for them and then they called me and told me my card was declined because they tried to charge me a third time. They also said that my billing address was wrong when they ran my card the first time, which it isn’t and has never been. When I called to straighten this all out I was treated very poorly by Caesar. They have NO idea how to run a business. I have NEVER had such a hard time ordering something from an online store. Oh and after canceling my order I still don’t have the 600 back that is «pending».

this place is obviously suffering from too much business based on the lack of concern for customers and the orders that are placed… their ad in the popular VW magazine prominantly displays a claim that they have largest selection of interiors and have been doing it for 26 years… buyer be warned for someone who claims to be doing this for 26 years you would think that A) Would not lie and say something is coming in later that day and it would be sent out same day… only to call back and follow up and be told its 2 weeks out B) Stock a common basic color item for vehicles they claim to specialize in C) Want to attemp to make things right instead of state «thats just how it is». I guess im in the wrong and its my fault as im typing this to the right of my screen I see im not overreacting but rather another who mistakenly has made the wrong choice to shop with someone who’s creative advertising is working better than the company’s desire to create repeat and referral business, which last time I checked in my career as a General Sales Manager of a Major volume franchise dealership in the Pacific Northwest is the best bang for my buck. thumbs down… maybe you’ll fix it or maybe its time to sell to CIP or Pierside…

Really bad experience with these guys. I looked on the website to make sure that that had a part. I decided to make the drive to the warehouse in order to save time and money on shipping. when I got there they told me they had to order the part. I had to pay up front and was told it would arrive in 2 days. When I called three days later, it had not arrived. 4 days later they told me that the truck had still not gotten there. 6 days later they said that the box did not get on the truck and would be fed ex’d the next day. The next day they finally told be that the part was back ordered and would be available in a month. I was really pissed at that point, but it got worse when I was told that they couldn’t refund my credit card over the phone. I had to come in with the card to get refunded. Meanwhile I ordered the part from one of their competitors and received it in two days and with shipping it was only $ 3 more than I paid at jbugs without shipping. This was maybe the worst retail experience I’ve ever had. Go elsewhere for your parts.

I purchased carpet for my son’s VW Bus as a Christmas present. We never opened the box because he had decided that he wanted to do custom carpet himself. Anyway, not only did I have to pay the shipping back, but because of the holidays, the 30 day return time went over and they would only give me store credit.
Already unhappy with the circumstances, they never sent any acknowledgement that they received the carpet back (that I had to pay shipping for) until I complained. They emailed that I have a credit, but there were no instructions of how to use the credit or what I should do. We emailed back and forth for two months until I was able to get free to call. I spoke to «Sam». Sam very politely told me the equivalent of «tough shit, to bad for you.» when I complained about the customer service and asked for a credit because I didn’t want to do business with them anymore. «I can send you $ 200 worth of valve cover gaskets if you want.» the weasel said to me in a snarky voice! WHAT AN ASSHOLE!!!
Now I find that their prices are astronomical and I have no choice but to buy from them because they won’t issue a refund to my card, or send me a check. I may just let them keep my money. I’ll get it back with the satisfaction that I will blog my ass off to hurt their business.

Tried to order some parts from the website — kept getting an error message at checkout. Re-​checked every step, carefully read through entire page and still could not check out.
Called this morning to try to get it fixed, and our parts ordered. The guy was sarcastic, rude, acted as if he was to busy and to good to even let me finish a sentence. Said, not so bluntly, that I obviously did not know how to use their website. Well maybe your website is the problem, not me. Complete smart a$$ when I asked about difference in price compared to online, and about shipping.
Just because you have pretty good prices does not give you the right to be a jerk to me — the person giving you money! Even if it was all my fault, (which it was not, we checked several times before calling) you should still be nice because its our cash keeping you in business.

The guys there are pretty cool. They carry all kind ov VW parts. Prices are great and they know what they are talking about. I purchased my window kits and seals and all kinds of other parts from them. Also purchased my car wiringing kit and they had one in stock and I picked it up next day.