Apria Healthcare

I also give them NO STARS, but you have to leave at least one star to leave a review! If you don’t have to use this company, DON’T!!! They have horrible customer service! I’m in the process right now to try and find another company to supply my father’s home oxygenator.
He uses it for sleeping only, so when we travel, I have to order an oxygenator to be delivered to our destination. We just decided that we were going to my sister’s house in Las Vegas for Christmas, so I tried to order it today. Well, they were very rude and said they need a 2 week notice in order to process the order. I said so my father has to go without oxygen then? She said no, that I would have to go pick it up at the facility in Las Vegas. I told her I don’t have a truck to haul it in — that oxygenator is big! I said you can’t make an exception this ONE TIME? She said she would have to check with her supervisor (kept me on hold for a while)! She came back and said they made an exception this ONE TIME! She acted like she was doing ME a favor! (They forget who’s funding their paycheck every week — you’d think they would do everything they could to keep their customers happy! That’s a joke!) So she took down the address information etc and she took my sister’s home phone no. I said don’t you want her cell phone no too in case she’s not there? I said it’s a gated community! She said to give her the gate code, I said NO I can’t give you the gate code! She said Well, if she isn’t answering then the delivery truck will just leave! I said «For Christs Sake that’s why I’m trying to give you her cell phone no so if he doesn’t reach her at the gate! My GOD, this isn’t ROCKET SCIENCE!!! So she finally took it!
This company is the Worst! They get an FFFFFF+++++++++ rating from me! And this isn’t the first incident I’ve had with them like this.
In the past, my father had to use oxygen tanks all the time and I had a problem with one of the tanks wouldn’t hold the air. It was a crimped washer. I told them and they were supposed to deliver some extras THAT DAY! Well, they never showed up or called or anything. I had to keep calling them and finally they sent some in the mail a week later!
If you were gasping for air, and called them to tell them your oxygen tanks weren’t working, THEY’ED PUT YOU ON HOLD!!! They DON’T CARE ABOUT THEIR CUSTOMERS! It’s companies like this one who take advantage of the elderly and of Medicare!
AVOID THIS COMPANY IF ALL POSSIBLE! IT MAY SAVE YOUR LIFE!

Watch out for Apria. The rental of their equipment becomes a lifetime commitment. After a year of rental charges, they put you automatically into «maintenance». Their insurance billing department is atrocious. The billing errors are a disaster and the billing in general is atrocious. They do not send you a paper invoice, they have a email with a password which allows you to retrieve your invoice. Trying to decipher their invoice is also a joke.

Now I am picking up the machine. The woman who made the appointment told me to come in any time between 10 and 5. The people here are upset because I «just dropped in». Now I’m waiting until they set everything up. I am pissed because I live very close and this could have been extremely easy had I known.
What a service disaster this company is.

My entire experience with Apria Healthcare was a nightmare. Dr. prescribed oxygen concentrater to supplement my cpap. The guy drops it off, tells me how to run it, hooks up to cpap and off he goes. In the middle of the night (nearly every night), the things starts making a loud noise that sounds like a landing helicopter (not exaggerating). I called for service several times, but no one ever showed. When I moved, I made sure they had my new address, so after not using the machine at all for several months, I decided to have them take it back. At first, they declined saying the doctor had to notify them to take it back. I ended up calling their corporate office to arrange the pick up. They had the wrong address, so I gave them the proper one. Was to be picked up on Friday. No show. Called and they said they would be out on Monday. Rcvd call from driver — he was at my old address. Called the office and lit into someone who was probably glad when I hung up. Finally, the machine was picked up on Tuesday. Whew. Doc wants me back on oxygen. Guess I’ll have to negotiate with my insurance for another supplier.

I am a first time patient to Apria Healthcare, I called the 760−724−9491 local number and waited 20 minutes for the customer service staff to answer. The operator was nice and helpful for now! Nancy told me not to call the local number as they do not answer incoming calls but to call the customer service number 1−888−492−7742 or 877−265−2426.
Also was told it takes 7 – 10 business days for shipment processing once the insurance approves the item request, so who knows when supplies will actually be received.
Hope this helps? My last supplier was Pacific Pulmonary out of Bakersfield, CA and they were fantastic, called monthly and supplies arrived within a couple of days.
For now 2 stars based on all the negative reviews until further notice.

STOP!!! Have your provider such as Kaiser immediately stop the transaction. The call takers are from southern border. Halloween night last night. Unfortunately our driver/​set-​up technician did it Halloween night. It seems that service and kindness is not part of Apria’s mission statement. The driver did not complete install or leave all the parts. I’m screwed. Today is Saturday morning and getting a hold of someone who works here is hard. But tougher is not having them answer their work phone. Third, when she has no clue she hangs up on you. All very rude. I talked withTamara inKansas, Sharon in Maryland, and mr. Jamar-760−7 249 300. The company says 24 hours 7 days a week we are here to serve. I don’t believe for a second that is part of the mission statement or that any employee knows the statement. I have 4 th stage cancer and need O2 to gain outside freedom. They expect your payment right now but still decline the service that is promised to you24/​7. Use any other company other than this one. Save yourself the grief. Will not use them ever again and plan to spread the word. Terrible!!!

My experience is limited to oxygen bottles and machines. The equipment provided was clean and worked well. The local drivers who delivered and helped set up and explain the equipment were polite and helpful. I would have given Apria 4 stars, maybe even 5, for these features.
The so-​called customer service, which is located in some other part of the country, merits 2 stars below zero, reducing the total to 2 stars. Their attitude: (1) The customer is always wrong; (2) whatever you want, you can’t have it.

HORRIBLE SERVICE. They take forever to deliver and have no idea what they are doing. I called them multiple times and had to repeat myself every time i called. Low quality products and horrible support.

The absolute worst. NEVER, NEVER, ever deal with this collection of lying thieves. They are NOT incompetent, they are paid, trained, thieves. Do not use them, if for some reason you absolutely must deal with them never give them any financial information.

Ditto Vicki. I got connected with Apria after my sleep study at Scripps Green Hospital. Firstly, they left me waiting almost 2 hours at the sleep center to be fitted for a mask and get my cpap machine. They told me they hadn’t been advised to see me. Next interface… trying to order a replacement mask. Sent the wrong one. The return procedure was so complicated I blew it off. Asked them to send me the correct one, never recieved it. Ordered it again, never recieved it. Their contact procedure is plain stupid, you have to send them an email and wait for them to contact you, or leave a message on their machine. It’s a crap shoot whether you will hear from them or not. Plus they give themselves 3 DAYS to respond. Beg your healthcare provider for another supplier.

The absence of competition in any market enables mediocre companies to stay in business.
So if you are a customer of Apria Healthcare you probably did not consciously select them. They are a provider of healthcare related products and services through health insurance contracted by companies that are trying to keep costs down. Everything about them is cheap.
By outsourcing this type of service healthcare companies have deniability. So essentially you have to deal with them even though nobody in their right mind would select this vendor based on their service or reviews.
My father who is badly crippled from a high impact car crash has been in a wheelchair for several years and we know that he is not getting out of it. His insurance subsidized his wheelchair and we pay a monthly fee to Apria. This chair is where he spends most of his life and yet we do not get a choice on the equipment that he uses. They have tow options, regular and heavy duty for obese people.
We have had to exchange the wheelchairs out frequently because they issue piece of crap style products and never maintain them. That means every contact with this company is an emergency because it has to be broken and unrepairable to get an exchange.
This monopoly business model enables them to have no standards. I called this morning because my father’s wheelchair is not repairable and asked for a replacement. The system does not even have a built in response time, they just put you in a queue and you wait for a call back.
They don’t care about you!
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Newsflash update:
I am on the phone with them right now, two days later and they have not even called me back, meanwhile my dad can not wheel himself around. I looked at other Apria location reviews and it looks like my review is on point, they deserve 0 stars.