828 Urgent Care

Beware of this urgent care! Terrible service… they take over three months to charge you then tell you that you’re paying late. Then when you call to pay over the phone, after they take your payment, they hang up on you. This place made me realize I need a general practitioner. I will never go back.

Fast, friendly and reasonably priced. If you are feeling ill that’s the place to go. Great care.

The service and the staff and THE BEST!!! Thanks for being there when we need you the most.

I’ve had two experiences here; one for myself and one for my daughter. I was pleased with the entire staff during both visits. The office is clean and welcoming. My only issue was that my 19 month old daughter was sent to have X-​rays done on her foot. She wasn’t walking and acted like it hurt if she put any pressure on her leg while standing. They said she was fine! Two days later we were able to see her regular doctor and confirmed a break in her tibia. They had initially only x-​rayed her foot and not leg. A little frustrating, but they were all very nice and helpful while we were there.

This was the first visit, everything was very good and clean, the doctor care
great, thank you.

Needed a quick X-​ray on my back. Location is AMAZINGLY clean and everyone is very welcoming. Thank you for being here on a Sunday! Dr. Willet was very thorough and took the time to explain different options of treatment. Can’t get this kind of personal care at the ER, lucky to have this center so close!

My wife and I are snowbirds who spend part of the winter in the San Diego area. In previous years we have had less than great success with urgent care here. But 828 was excellent. The receptionist, nurse, and PA were personable and professional. It involved a bit of a wait but on Easter Sunday with several patients ahead of me I was happy to be seen at all. They thanked me for being patient. The exam was thorough. The recommendations seemed entirely appropriate to my needs and allergies. I will go there again if necessary.

This place is a fraud don’t go there, they over charge a visit if you have insurance., if you going to paid out a packet is $ 120, but if you have insurance here it come the scam my insurance cover 75% of my visit so what they double the prices for a visit so they can make money out of you !!!

I am going to do 2 reviews because the healthcare here and the billing are totally the opposite.
***** Five Stars******
I have used this office my primary care because our primary residence and insurance is in another county. we have been seen for various urgent issues, like foot X-​ray, flu, sinus infections and flu shots. the healthcare and front office treats the patients very well and I enjoy going there.
*One Star*
I received their bill for our last visit on Friday and entered it into my HSA on Sunday to pay. Our HSA mailed a one time MasterCard for the billing office to release the funds, so this is just a practice that has been acceptable at all other healthcare providers. But not here. We were threatened with collections and late fees in a voice mail on Monday. So I had to stop payment with the HSA and pay from my non-​healthcare funds. Which is not a crisis, but definitely put a bad taste in my mouth. Brittany is doing her job, but threatening people with collections on the first call is very poor business. And then the patronizing «hope you have a great day» following the threats put us off to a very bad start. If you are paying cash, go here, if you have to deal with the billing dept, consider another option as the amount of time spent on this is ridiculous.

After reading the reviews on Unilocal I had to double check to make sure this was the same place I was seen yesterday, Jan. 22, 2016. It was.
My experience was great, better than my own doctor or the two times I’ve been to the Tri-​City ER.
I had a cold or flu for a couple of days and wasn’t feeling good, but Sunday within a couple of hours I was feeling terrible. All of a sudden I felt like I couldn’t breathe. My friend called around to the ER and other urgent care facilities to see what waiting times were and this was the shortest. It is a walk-​in facility so they couldn’t guarantee the exact waiting time, but off we went, arriving 5 minutes later.
The receptionist realized I needed immediate treatment and I was receiving oxygen and breathing therapy in less than a minute. She didn’t even ask me to fill out papers. They were brought back to the treatment room while I was being treated.
There are X-​ray facilities right on the premises, as small as it looks. They were right across the hall, and the chest X-​rays were done in less than 5 minutes.
All of the employees were professional and caring. I’m sorry I don’t remember their names, though they all had name badges. The receptionist saw that I was seen immediately instead of asking me to sit and fill out forms. The PA was confident in my treatment which was reassuring and enabled me to relax. The technician monitored my breathing and vitals for over an hour and also took 3 X-​rays. The second PA took my history and explained the treatment.
I left, feeling good after about and hour and a half, with 3 prescriptions and very detailed instructions and recommendations. The PA that discharged me was Cassandra Kearney, it’s written on the discharge instructions.
I’m completely happy with my experience at 828 Urgent Care and will make this my new place for all urgent care.
One thing I did notice that you won’t see in many places, even the ER is there are facemasks at the front desk and a request to wear one if you are coughing. I can’t remember how many times I’ve been to a doctor’s office or urgent care and sat in the waiting room with patients coughing and spewing who knows what.
Highly recommended for professionals that care about the patient.

When I visited 828 Urgent Care I told the PA I could not use a walking boot, but I was advised that it would not cost me anything. I was charged for it twice. When I called to dispute the bill they told me there was no record of my objection to the boot (of course), and after a useless conversation with their billing office, I called my insurance and had the charges removed within 20 minutes.
DO NOT GO TO THIS URGENT CARE!

Our 14 year old was really sick on Christmas Day. I Unilocaled urgent cares in our area and 828 had good reviews and was close by. When we arrived we were greeted by really friendly staff, nice clean office and super quick service. The physician was excellent diagnosed our daughter quickly. This place was the next best thing to seeing our primary care doctor!

I was visiting Oceanside, and thought I cracked a rib — how stressful! 828 was open on a Sunday (!?!) and after a pretty standard wait, got me in and examined. I DID crack a rib! The x rays got done pretty quickly, and they got me bandaged up with a pain med prescription that I could fill right across the parking lot. Very convenient.
Nobody likes dealing with medical emergencies, but their professional and kind service was fantastic, and certainly better than going to a big faceless hospital. Thanks very much to the office staff and the kind and thorough doctor. This is a great service to have available in this community.

The 828 staff are professional and friendly. They took the time to listen to what was going on with me, and helped me understand what I needed to do to take care of myself. Also, Walgreens is next door, so if you need a prescription filled it’s just a hop, skip, and a jump away.

They MISDIAGNOSED me. I came into urgent care with a an infection on my feet. I had been in Mexico for a month and had walked barefoot everywhere since it was a beach city. About two weeks after I got home, I started getting what seemed to be blisters, redness, a raised rash and what looked like to me, a worm looking thing in my foot. After a couple days of hoping it would go away I decided I needed help and quick. Since my school and work schedule didn’t allow me to be seen the time I needed at a normal clinic, I chose to go to this office. Maybe I should have looked up the fact that I would only be seen by a physician’s Assistant but, they didn’t tell me that detail either. I only realized it once I was in the exam room. I had done some research on my symptoms prior to going in to be seen. I concluded that I had hookworm. I just couldn’t believe it. The PA only looked at my feet for about less than 40 seconds and didn’t even touch my feet to really see. I mentioned to her my trip to Mexico and my barefoot walking as well as what I thought it was (hook worm). She laughed at the idea that it could be that and said I would be fine and I had nothing to worry about. She prescribed some antibiotics and sent me home. I was unhappy at the fact that she didn’t take her time to examine me properly so I decided to get a second opinion. I went to the student health center at UCSD and guess what? It was hook worm! I was right the whole time. Three doctors examined my feet and they unanimously agreed on what it was. I am disappointed in what Urgent Care did for me, which was not very much for a lot of money. I would just like them to actually take their time when they examine patients and not brush off the patients comments on what they feel.
I called them to let them know about what the doctors at UCSD had found and the woman who picked up the phone said she would let her supervisor know and they would give me a call back. They never called, and never told me to bring in documentation.

I NEVER write reviews but I felt this place deserved one. The wait was very minimal for how many people were there the day I went. The front desk staff was vey friendly! The doctor took his time and actively listened to all of my concerns. I highly recommend this urgent care to anyone with any ailment. Thank you to all of the staff for making my visit so pleasant.

Outstanding professional staff; kind, friendly doctor. I needed to be seen by a doctor on a Sunday. Being new to the area I checked Unilocal for some suggestions. 8−2−8 Urgent Care had a great rating. After being seen in their office I can totally understand why they had a great rating.
When I arrived the expected wait time was 1 hour which was understandable as the waiting room was full. I was seen within 30 minutes which I thought was outstanding. The reception room, bathroom and patient rooms were clean, family friendly and welcoming. Added bonus? I even got a new patient goody bag!

I 100% agree with Sheri, i had the same exact feeling when I walked in to this place and I’m sure Sheri and I are talking about the same girl at the front desk. She was very short and rude, I filled out the form but missed couple Qs, she pushed the form back to me so rude and said (I CANT TAKE IT LIKE THTA, IT HAS TO BE COMPLETED).
I was shocked to see such an attitude at a doctor’s office, then she collected the money and after I paid (15 mins later) she told me by the way we don’t have an specialist in today, I may need to refer you to another doctor, awful attitude for a doctor’s office. I think she needs to leave her problems at home when she comes to work. On their website says professional staff, she is NOWHERE near professional.

I’m wondering if the reviews below are the employees or their friends bc I had the WORST experience yesterday.
Walked in and before I closed the door behind me, the girl at the front desk is trying to get me to leave! It was pretty early so I know they weren’t trying to close.
She was super short with me, and very rude and unwelcoming. Not something you’d expect from a doctors office. No greeting. No nothing.
So I decided to leave. I just walked out. Made a call to vista community clinic. They got me on the calendar for Wednesday and they were nice and very helpful.

My first visit earlier this week was only a 10 minute wait to be seen. The entire staff was courteous and professional, and did a great job to make me feel better.
Unfortunately my condition worsened, and upon my return a couple days later I was referred to a specialist to handle a specific procedure. The PA was so kind and stressed the importance that I get the procedure done. I’m so glad I did, and I will not hesitate to return to 828 upon my next medical issue. I am grateful.