Firestone Complete Auto Care

Just purchased the lifetime alignment after putting a new suspension on my truck. Went in wanting my castor set between 2.5 to 3 degrees to avoid rubbing with new tires. After an hour they finished with my truck and didn’t have the print out of my alignment measurements. I requested to see it and they ran around for about 5 minutes and finally came back with it and my alignment was pretty much the exact same as what I brought it in at. I told them again I wanted the castor set between 2.5 to 3 degrees and they said well the technician just left for lunch. I asked if there was anyone else that could do an alignment in the shop and they said no (with approximately 10 guys in the shop at the time).
Upset that they did not complete my alignment to specific instructions and pretty much refused to correct it. Some aftermarket suspensions recommend settings that are different than normal stock settings, which is why I went in with the measurements I wanted (I was told this would not be an issue). Now I have to either take it back again to get realigned and hope they follow directions or take the hit of buying a lifetime alignment at a place that cannot complete requested work and take it somewhere else and pay for it again. If that’s the case seems like I would at least get my money back…

Only went here because they were open on Saturday. I won’t ever again. Took them over 45 minutes to start on my alignment and rotation even though I had an appointment. Got back in my truck to see the exterior door handle covered in dirt/​grease as well as my interior door panel and handle. Very disappointed in their work.

Sunday I had a nail in my tire and ended up at Firestone due to its proximity and availability on Sunday. Returned on Monday as I needed two new tires which had to be ordered. I’ll preface my comments by stating I was the controller for the largest independent tire dealer in Hawaii for too many years, and we were famous for customer service.
I was amazed here in Ocala that ‘they’ expected me to pay over $ 300 for 2 new tires and put them on the front instead of the back, which I had been advised by the Firestone salesman was recommended by Firestone for safety reasons (which I told them to fix), and I was mad the wheels were smudged all over with black finger and hand prints and they never dreamed of washing them until I said something.
Now, the service guys were nice, and I left happy, but… customer service is what counts more and more every day, and it was apparent that management is a ‘bit lax’ in oversight.