Autotire

New manager Jesse and his crew go out of the way to help you. Stayed late on Saturday and saved us 2 days. If not we would have been stranded until Monday morning. Will definitely be taking all my tire business to him from now on

Had a really awful experience here. I made an appointment online for a Saturday morning. The appointment system specifically allows you to indicate whether you want to wait or drop off the car, so I said I would wait. I got an email confirmation a few days before. I show up Saturday morning and the employee says that they’re triple booked for that time and there’s no way they can take me. He says they tried to call me but «it didn’t work.» I pull out my phone, check that they had the right number (they did), no missed calls, no voicemail, no one else had told me they couldn’t get through. He then tells me that their appointment system doesn’t allow them to decline appointments, only to accept them. OK. Hopefully that’s not true. Employee says he’s got me scheduled at 10 and if I leave the car they’ll get to it when they can. So really the complete opposite of having an appointment. I told him I couldn’t do that and he asked me when I’d like to reschedule for the next week. When I told him I wasn’t going to reschedule, he actually seemed to get upset with me, like he couldn’t understand why I would be upset to show up at my confirmed appointment time with no possibility of getting the work done. He made no effort whatsoever to make the situation right, offered a halfhearted apology (while still insisting that calling me «didn’t work») and couldn’t wait to move on to the next customer. I would highly recommend checking with other local garages. Other garages may not take online appointments, but apparently neither does AutoTire. The employee I dealt with could have cared less about losing a customer. Not going back.

Took my vehicle in three times for an alignment and they gave me my vehicle back and it still pulled to left pretty hard. Had a tire rotation done and they somehow missed my brakes being low and 3k miles later it was metal on metal and cost me a set of rotors. Either lazy or they just do bad work, or both. Plenty of other places in the area

I’ve been to this location twice for simple tire repairs. They get the job done but are so dry and unfriendly. Customer service needs work here.
Also the first time I came here I dropped my car off and left my contact information. After waiting two hours, I called for an update and they let me know they got my phone number wrong but we’re pretty unapologetic about the inconvenience.

This is the only AutoTire location I’ve ever used but the service and advice has been very good with one exception.
A few months ago I was told I needed a tire sensor that cost $ 180 dollars. AutoTire informed me the part would not be in warranty from the car dealer so I made the purchase. I found out two days later it was in warranty but now it was voided because my car dealer didn’t do the work. I called AutoTire and told them they messed up and I wanted a refund. I was prepared for a battle but got the opposite. First, they apologized… then the manager made a phone call and began to fill out a claim form. He explained to me how the process worked and that it would take about five to six weeks to get my refund. As promised, I got it about five weeks later. They also sent me a letter confirming my claim was being handled about two weeks after the claim was made.
No one likes mistakes, but when they happen please deal with it! AutoTire did and they kept a frequent customer. As I write this review, my car is getting an oil change at AutoTire.
BTW: For those Unilocalers thinking nice story but it shouldn’t have happened in the first place: The problem I had was rare and set up the perfect storm. Even my car dealer came to AutoTire’s defense.