Zzounds.com

I ordered a Pioneer DDJ SB-​2 from them with a play as you pay program and it arrived to my house within 5 days of ordering and it was in perfect condition. I will continue to do business with this company you guys are awesome.
Cheers!

Ordered something from them a week ago. Paid for expedited shipping and didn’t get the item. They charged me not once but twice. I have called every day since then and they have 2 holds on my account and because they won’t release the funds they continue to say «processing» my bank said they have to wait for them to post before they can refund my money. Zzounds says they can’t do anything that it’s my bank. I will NEVER order from them again.

Stay away from ZZounds, awful!
Go to American Musical Supply!

If not for the credit checks it would be a 5 star. I have been buying all my gear from zZounds for years but due to the massive amount of hard inquiries on my credit report from the pay as you play plans I will most likely stop buying from them. They really need to bring back the Preferred Buyer promotion they did for a few months. I was able to buy a bunch of stuff on the pay as you play plan without any credit checks. If they did this for their return customers that are in good standings with the company I would continue to buy from them and I’m sure many more would as well.

i ordered an epiphone 335 case. got a 339 instead (China crap quality of course) Doesn’t fit (of course)…no return shipping offered… cheapest return rate from CA to NJ was $ 80 = I got screwed by zzounds

I must say, I am very surprised and shocked, that they did everything they said they would do, exactly the way, they said they would do it. I ordered 3 items from Zzounds, A mixer, a drum machine, and a guitar. All 3 items arrived promptly, free of shipping charges, and on their excellent, «Play as you pay» program. 0% interest btw, which is unheard of. When I called with questions, the phone was answered promptly, and my questions, patiently answered. That, is appreciated. I will get all my gear from them, especially because they took a chance on me. And I plan on buying, a lot of gear. Well done Zzounds, you’ve earned my loyalty.

I bought a LTD KH 602. I’ve wanted one for a while but 900 bucks was a little steep for a poor guy like me. But with the pay as you play, I got the guitar I wanted. I didn’t settle on some cheaper version. I am a customer for life now. You guys make it possible for guys like me to get a quality instrument. And not to mention it is a bad ass guitar. I am very pleased and just purchased a new amp, and can’t wait for it to arrive.

As a working musician, I need high quality pro audio and instrument to perform with. That being said, also as a musician I don’t make a doctor’s salary to be able to afford professional level instruments and pro audio. Virtually every music «superstore», financing and in-​house financing program I attempted to sign up for was declined.
Enter Zzound. The name came across mentioned on a facebook page for Cordoba guitars, in which I ma a Spanish guitarist. When I mentioned how expensive the Gipsy Kings Studio Negra guitar was, somebody mentioned Zzound having a 4-​part payment program. Knowing how many times I was declined in the past, I logged on to Zzound’s website with expectation of being once again declined. The application process was no more than providing your credit/​debit card and your social security number, plus of course your shipping address.
I was stunned at how easily I was accepted and the processing for the guitar was very fast. I can’t tell you how grateful it is to be a working musician with low income, and having someone like Zzound in our corner to help us obtain the equipment we need to bring our musical performance to the next level.
The Cordoba guitar arrived within three days, FAST for free ground shipping. It was double boxed, with padding inside the inner box which shows how Zzound goes the extra mile to ensure safe shipping of their products. The guitar arrived in outstanding, new condition with a beautiful high quality Cordoba soft case that wasn’t even mentioned in the sale ad… BONUS! The guitar plays amazingly with brilliant tones, electronics working great… what can I say, I’M A NEW FAN OF ZZOUND. Will be back for more at the end of the season.

Zzounds customer service in awful. They are a bunch of smug, rude punks. They don’t tell you, but each time you buy an item using there pay as you play, they run a HARD CREDIT CHECK on you that cost you 3 points on you credit score. This will effect your credit for 2 years. They do not report positive information once you pay something off. So the more you buy, the worse your credit will be.
STAY AWAY!!!

I retubed my fender super bassman pro, for half the price from anyone else. The tubes were at my door two days after placing the order. I’ll buy more stuff, for sure.

Ordered an overdrive pedal that normally runs about $ 300. Got almost $ 100 off because Zzounds had a «blemished» version. I was a little wary ordering it, sight unseen, but when it arrived I found the only flaw to be a pretty small scuff to the finish on the underside of the pedal. Definitely worth $ 100 to me! A great deal.

Do not use this company! I work for a High School and we purchased speakers and microphones for school events. When the speakers arrived, one was damaged and we asked for an exchange. They granted us the exchange, but due to school holidays I was unable to return the speaker until school resumed in January. After spending my own money to have it picked up via UPS (although they said they would pay all shipping charges) they just refused the exchange saying it was out of their 45 day return policy. When I called they reiterated this policy and I asked for leniency since we are a school and we were on holiday. They remained steadfast and when I asked where this return policy was stated in the email they sent me about the return, they acknowledged that it was not stated there, but on their website. I am so shocked that they would not have compassion for a school and did not seem willing to work with me at all.

I’ve ordered many times from Zzounds before but recently changed their policies for their payment plans. They WILL pull a hard copy of your credit report now, which they only started doing recently. Spare yourself a hard pull and go to Sweetwater for your payment plans instead.

PLEASE steer clear of ths company. If given the chance they’ll burn you too. I purchased a $ 2099.00 Gibson guitar that was clearly defective. After returning the item, they withheld 10% for «restocking fees». This instrument should never have been restocked. It should have been returned to Gibson. Instead, they sold it to another unfortunate customer. They claimed that I had damaged the pickguard and they were no longer able to sell it for full price. The marks on the pickguard existed prior to my purchace of the guitar and were one of the reasons I had returned it. Regardless, the pickguard is a $ 10.00 replacement and I was charged $ 209.00.
Avoid the same frustration that I had to deal with in doing business with these people. They will rip you off as well.

I ordered a Behringer mixer from their web page. They showed it was in stock. I was emailed and approved for the 3 payment no interest plan. In the email it stated «We only charge your card for the items that are available for immediate shipment. Any items that are not in stock will be shipped as soon as they become available.» I saw an immediate charge on my card AND my credit was run. I then get another email «Backorder Notification» ! What a big waste of time! These idiots did all of that work and wasted my time for a backordered item! They had no idea even when the item would ship! I am still awaiting a refund to my debit card! DON’T WASTE YOUR TIME!
* REVISION, Debit Card was not charged, was pending authorization only. EVERYTHING ELSE IS TRUE.

I love these guys! Since I discovered them, I haven’t stepped foot in a guitar center. Great selection, fast shipping, well packed, great customer service, and with their pay to play plans, I’m able to afford the instruments that I’ve always wanted. Customer for life!

I ordered a synth and some active speakers. I thought 4 – 5 days shipping from the east coast to CA — HOWEVER it turned out they had a distribution center in NV and I got the synth the next day and the speakers the day thereafter. Very cool.
Couple of weeks later I saw an ad for the speakers at MF for $ 50 less. I emailed zZsounds, they verified, issued a refund for the difference. Just like that. Customer support was on a mission to make me a happy customer. It worked.

They advertise a Low Price Guarantee however in practice they do not offer this guarantee. They don’t typically match good sale prices so it should be a «low price sometimes but only when we feel like it» guarantee.

When it comes to customer service, it is about how a company fix their mistakes. Every big online store can ship you the product, however, when a recent product I purchased from zZounds had a problem they went the extra mile. I was going to finish up a project in my home studio when I found that my preamp wasn’t working. I was freaking out because the last time I had a problem right out of the box with an interface I had purchased from a different company, it was about a month and a half of BS (and I had to pay for all the extra shipping!) before I finally got a new working interface and I could not afford to be out of commission that long nor to purchase a new pre. I checked my purchase date and I was rate on the 30 day cusp and so in a panicked frenzy I e-​mailed zZounds since it was too late to call. Despite the disclaimer saying it would take days to respond, the next day I received an email, a return authorization number, and link to a return shipping label. I was offered an expedited shipping option where they would put the new pre in the mail immediately put a pending charge on my card and cancel it when they received my return. I was skeptical but desperate so I accepted. zZounds shipped it to me the next day priority over night, I put it in the mail the same day, ground, received my new pre 2 days after their first e-​mail and my money was refunded 4 business days later — all at no extra cost to me. Honestly, I was blown away. Within about 60 hours, I was back on track.
I don’t really see how they can do that without blowing a huge amount of their profit margin, which suggests they really put a premium on customer service. Priority overnight for a preamp from New Jersey to Texas is not cheap and they paid for the ground shipping of my return. They probably wouldn’t have done this outside of the 30 days, though I was right on the cusp and may have been a day or two over, but that seems pretty reasonable because otherwise they would go bankrupt and most problems with high end equipment should rear their head within 30 days, though if you run a large studio where single items do not carry so much weight I could see problems going unnoticed. However, for my tiny studio, I will most certainly be using zZounds again. Thanks guys!

I’ve bought several items from here, all of them on installment payment plans. The only drawback is that they keep checking your credit so you get a hit on your credit report each time they do that, it’s annoying. But the last time I bought something (couple weeks ago), since i had established a track record already they offered me a payment plan and did not do a credit check so that was good. Most of the people I have spoken to on the phone were helpful and knowledgeable. And they ship out their items pretty quickly. I usually get my items in 2 days if not the next day depending on how early I place an order. I have bought the following items from them:
Seagull Entourage Rustic Dreadnought Acoustic Guitar — love this guitar, came in perfect, mint condition, never opened before. Packaged well.
Cordoba Fusion 14 Rose (I ended up returning it b/​c it had a buzzy fret and they were helpful and quick in the return process) — but it came in perfect, mint condition, never opened before. Packaged well. Came 2 days after I ordered.
Cordoba Iberia GK Studio Negra — arrived perfectly and 2 days after I ordered. No issues. Still have it. came in perfect, mint condition, never opened before. Packaged well. Came 2 days after I ordered.
Cordoba Orchestra Fusion — Didn’t like the guitar and there was a discrepancy/​issue with how it was described to me by the salesperson (they said it was not an acoustic/​electric guitar and it is) so they were nice enough to pick up the cost of the shipping b/​c it was not as described
Fishman Minibox Amp & Cover — works great, no issues. Came 2 days after I ordered. They did a price match on this b/​c I saw it listed for less elsewhere so they matched the lower price on the other competitor’s site.
Yamaha YPG 235 76 Key Portable Grand Keyboard — works great, no issues — this took longer to ship, it came from a different warehouse location than the guitars did.
Gator classical guitar case, TSA approved — came 2 days after I ordered, brand new. no issues.
I would definitely order from here again.