Yellow Cab Service

Driver was an asshole, took the longest possible route, & took his own tip out when he gave me change.

I didn’t even use this company and have had a bad experience with them. I was leaving the hospital, Kaiser Oakland, and the exit to the drive way was being blocked by a Yellow Cab Driver in a midsized SUV, who appeared to be entering an address into a GPS. I, who drives a full size SUV, gently honked at the cab driver to let him no he was blocking me in. He looked at me, rolled his eyes, and continued to mess with his GPS. I honked again, this time his response was to roll down the window and yell «Go around bitch!». One would think that if going around was an option, I would have done so instead of engaging in any kind of conversation with this man. It was not until my friend, got out of the car to get hospital security that this man moved out of the way. I called the number on the side of the car to report this man’s behavior. I was given a different number (the lost and found/​complaint line) which so conveniently was just a voice-​mail. To my surprise the next day I did get a call back. Unfortunately, the man that called me back was just as ignorant as the cab driver himself. After explaining the incident, and also making it clear that if i ever need Taxi services Yellow Cab will definitely not be who I call, the gentleman on the phone says «well, any other cab company you call won’t have a complaint line.» GREAT DEFENSE! Ladies and Gentleman, I know that if this is the experience I had outside of the cab, I can’t imagine what goes on inside. Cabs are far too expensive and there are too many other taxi companies to patronize this one… spend your money elsewhere.

I went on-​line to find a taxi service that would pick me up at 5 am and drive me to Lake Merritt Bart station. I found this webpage
. So I made an on-​line reservation and called 24 hours in advance to confirm I would be picked up. Well the cab didn’t arrive at 5:10 I called and the dispatcher said we don’t pick up in Oakland. I told him that I confirmed the day before and the person didn’t tell me that nor the email confirmation. First he gave me a number for a cab service. When I called them, they told me this cab company does this all of the time. I thanked him and hung up. I recalled this company and the dispatcher said he would send someone. At that juncture, I missed my train to SFO and knew I wouldn’t make it on time. I woke up my neighbor and she graciously let my husband drive me.
The service called back and when my husband told them we were driving (he was a passenger because I drive faster), the dispatcher began yelling at him. He yelled back and hung up. Apparently, they falsely advertise and both on the website and in the yellow pages. Go to the website and see all of their associated cab companies.

Great service and always on time. I have used them over a handful of times and so far so good. Friendly drivers — Scott and Lolli (sp?)